I want to compliment Keya and Kat (with a K) at the Milan Laser Clinic in Raleigh, NC. I was…read morewelcomed by them in a friendly and welcoming way that made me feel valued as a client. These two aestheticians are professional and also understand how important it is to extend warmth and courtesy. They could train others in how to maximize the customer experience. Thanks for a great experience!

I was sent back from my appointment, main issue being expected to sign lengthy consent forms…read morewithout enough time to properly read them. I took 17 minutes to carefully review the documents, and because of that, I was told my appointment had to be rescheduled. If reading legal forms carefully causes you to lose your appointment slot, that says a lot about the process. I had scheduled a 4:00 PM consultation, arrived on time, and was handed an iPad with multiple pages of consent forms. I asked if I could complete the personal information first and review the rest after the consultation, but was told everything had to be signed beforehand. I also mentioned these forms could have been emailed in advance to save time. This was my first time seeking laser hair removal, so I wanted to fully understand what I was agreeing to. At a medical doctor's office, some paperwork is expected, but for a cosmetic consultation, I did not expect to be rushed through lengthy consent forms before even meeting the provider. After finishing, I was told most people "just sign without reading." That was disappointing to hear. Important consent forms should be read and understood, not rushed through. I had taken time off work and drove about 30 minutes based on the positive customer service reviews. Unfortunately, that was not my experience. Sharing this so future customers know what to expect.

If you're a woman of color looking for a laser tech who actually knows what she's doing, run to…read moreNoushi. I'm only on my fourth session and the results are already wild -- like "wait... why is it already this smooth?" wild. She's warm, funny, and makes the whole process feel way less intimidating. She explains everything, checks in constantly, and somehow manages to be both professional and your hype woman at the same time. My skin always feels cared for, never rushed. Plus, she just gets melanin. No guessing, no hesitation -- she knows exactly how to treat darker skin safely and effectively, and it shows in the results. The space is clean, she's gentle, and I actually look forward to my appointments... which says a lot considering it's laser hair removal. Highly recommend her if you want real results and someone who treats you like a person, not a number. **BONUS** she ALWAYS has a great playlist going in the waiting area.

Went in for a tattoo removal gave me a price and then when she was done gave me the higher price I…read morehad to help her with the work and felt wow he's still gonna charge me $200 more than what you originally said and so walked out of there after paying $500 when I was total it would be $300 so not so sure about this. She's a nice lady. She does good work, but I mean to be fair as a big burn. It took two weeks to get healed up. Cost me about $100 for all the first aid supplies and burn cream for the laser tattoo removal and it was pretty intense, Recovery. We did not go back for the second treatment. It was very difficult Recovery.

I've been seeing Kelly for almost a year now, and I truly can't say enough good things. Not only is…read moreshe warm, welcoming, and incredibly kind, but she also brings a level of knowledge and professionalism that sets her apart. From the very first appointment, she took the time to understand my skin and its needs, recommending treatments and products that have genuinely made a HUGE difference in my skin. She has an amazing eye for what your skin needs based on your goals. She also has a long-term approach to skincare, which I LOVE, and I've never once felt pushed toward unnecessary treatments--which is one of my biggest pet peeves! I feel confident and cared for every time I walk out of her treatment room, and truly enjoy our conversations during our sessions. If you're looking for someone who is not only kind but also deeply knowledgeable and results-driven, I cannot recommend Kelly enough!

Although it is at least clean, and the top injector Stacie is very experienced, the staff are…read moreyoung, uneducated in rules of society, older Americans and the disabled. I had been receiving Botox from this location in Cary for about 1.6 years. I was a steady customer. I spent a great deal of money. I became hospitalized for 4 months as a client over 65. During the last year, I had to cancel several days before on just 3 occasions, and on one occasion, the day before, rushed by ambulance to WakeMed. EVERY time I called as a professional courtesy, the most recent, one of the untrained young girls literally said to me, "hold and I'll see if we can cancel you!" I replied "excuse me? What does that even MEAN? I'm in the ER! Should I contact my attorney?" I was punctual as always to my last appointment. As I went to make my next appointment, happily saying "I thought I was over the critical time where I could die".. INSTEAD of CONCERN, empathy or acknowledgment, either the first untrained employee or another untrained employee NOT ONLY demanded $50 upfront "in case I cancelled my next appointment"!, but NONE of the staff employees offered ZERO concern or acknowledgment!!! I was flabbergasted! As a Duke University Chemistry professor and neurologist on sabbatical, I asked "are you familiar with the American with Disabilities laws? Are you familiar with the empirical fact that I've NEVER been a 'no show"?.. that even in the ER I was professional enough to call?" I stated "I won't be back." In addition, my pattern as an established client is once a month with a $140 budget. On EVERY OCCASION Stacie would make me EXTREMELY UNCOMFORTABLE and would purposely attempt to elicit more money by stating- with a very over concerned coercion, "You know.. because you get such low amounts that this won't hold unless you purchase X amount of units!" As I have been receiving Botox for a staggering 35 YEARS, I was aware of this fact and had to repeat again, and again and again, "I'm so sorry to disappoint you-as I'm disabled until I heal, this is the most I can do every month!" This is the ONE thing I do for myself. It should be a day/event of peace and joy. Instead, I left each session sad, embarrassed and purposefully insulted and demeaned. In addition, Stacie informed me "she couldn't inject me anymore as she was now only going to work on 'top-tier' customers!!" I wouldn't send my enemy to this place! It's hilarious to see uneducated, unattractive front reception employees try to pose as authoritarian figures to an MD, who was temporarily quite disabled in recovery.

I got a gift certificate and chose the dermaplane and diamond glo facial. My skin is actually…read moreglowing. My very dry skin looks hydrated, feels soft and healthy with a little glow. I also purchased the tinted spf75 mineral sunblock and it evens out my skin tone. I've had facial treatments at other places and have never had this result. If you're going to an event or just want to look your best, this is a great treatment. It took 1.5 hours and was so relaxing, I almost fell asleep! Meaghan at the front desk was so helpful and my Aesthetician Corina was amazing. I want to add that I went on a Wednesday and what a treat to break up the work day/week.

Amanda is amazing for all things med spa related!! Very knowledgeable and doesn't oversellread more

They closed without warning, and when you call the customer service line they informed me they…read morefound out the same day and they just send you back to the main line which tells you what you already know, in that the business has been purchased by Elase, and then a vague "stay tuned". I had an appointment on the Monday and Thursday after they sold, no one warned me, sent me a cancellation or anything else, so I'm just stuck here hoping I get my money back or an appointment under this new business. This is NOT how you treat paying customers and patients

They charged me using my entire loan amount and I never received service nor did I ever entered…read moreinto the office. Fraudulent charged. Then they close less than a month later

Giselle was my tech today and she was so attentive, kind and gentle. She was amazing! This was my…read morethird visit and I'm loving the results.

great service! staff is extremely kind! 10/10 would recommend! staff at Garner location is very…read morekind and flexible with scheduling.

If you're considering coolscuplting, BodyLase Skin Spa in Cary, NC is the place to go and Mari is…read moreyour go to girl!!! First, I'll start with a little bit about my personal experience. I am in my late 20s and am in overall pretty good shape. I watch what I eat, go to the gym on a regular basis, and have an appropriate BMI. However, I have always carried extra fat in my midsection. Regardless of how many sit-ups I have done throughout the years the belly bulge remained. In August of 2013, I decided to do something about this belly fat. I considered both smart lipo and coolscultping and consulting with multiple people who performed both procedures in the Raleigh-Durham area. After much thought and consideration, I decided that coolsculpting was the best way to treat my problem area. That was the hard decision. The easy decision was who I wanted to perform my coolsculpting. Upon first meeting Mari Leszczak I felt 100% comfortable with her. She is extremely knowledgeable about coolscultping. She thoroughly explaining what to expect during and after the procedure and described what she envisioned my final result would be. She has an exceptional eye for detail and symmetry. She didn't just want my results to please me...she wanted them to be perfect in her eyes as well. As for price...it wasn't that much of a factor. Maybe other offices are cheaper and maybe not. It didn't quite matter. I needed someone I could trust and I knew I had found her. I received 8 applications in 3 separate sessions over a span of about 3 1/2 months. My final results are better than I could have ever imagined. The machine itself did the actual work but it was Mari's fine eye for detail with each precise application that gave me the flat symmetrical appearance I now have. The office and procedure rooms at BodyLase Skin Spa in Cary are very neat and clean. Everybody is professional, courteous, and easygoing. I can tell that customer satisfaction is extremely important to each and every person who I came in contact with. Sarah Flores is the Spa Manager at this office. She is very proficient and extremely informative. BodyLase Skin Spa is a friendly and welcoming environment whose staff takes pride in their job performance. Everyone seems to be willing to go above and beyond to make sure each and every person who walks in...walks out completely satisfied. Thank you Mari for all that you have done for me. Words can't even begin to express how grateful I am. You're the best!

Would not recommend this place to anyone, there's so many other places that have way better…read morecustomer service, no attitudes and that don't talk to you like you're dumb and don't know your body! Literally argued with some girl named Christine or christina because she numbed me and I told her I can still feel it and that it felt weird because I usually can't feel anything after. Refused to listen to me, gave me attitude like I didn't know what I was talking about and when it came time to do my thing it was so painful we had to stop and re numb me. Go ahead and spend your money somewhere else where they value customers!

Blue Water Spa is located in the Raven Ridge Shopping Center in North Raleigh. The spa has operated…read morefor 22 years. I first came to Blue Water Spa about 20 years ago for laser hair removal. At the time I did that, you paid by treatment and did not need a package. I was very pleased with the treatments and have returned over the years for other services. The spa has expanded since I first started coming and more services are provided. There are monthly specials and the Black Friday specials are the best deals of the year. Appointments can be made by calling or texting. It was very easy to set up. When you enter the calm environment, you check in at the front desk. After my first visit, I have been greeted by name. Beverages are available while you wait in the lobby. I've never waited long, even though I have arrived early. The staff is friendly and professional.

I had my appointment with Hannah and she was amazing!! Very kind and informative throughout my…read moretreatment. The spa overall had a clean and professional environment. I am definitely making another appointment there

Milan has always provided great treatment and customer service to me for upper lip and eyebrow…read moreneeds, and Ismary is an incredibly friendly and professional tech to work with. The location is friendly to all folks and works with their customers well when it comes to scheduling. This is my go to for all my laser based needs

I see Shakayla for my Brazilian. The service has been outstanding, great staff and amazing…read moreexperience.

I went here to lighten a tattoo I had that looked similar to the Godsmack sun. I wanted to lighten…read moreit so I could tattoo over the area. Jennifer was very good about getting me scheduled and they offer 10% military discount. I was able to get the results I wanted to tattoo over it. I also asked them to remove one on my wrist. However, the last session, they had the frequency too high for my complexion and now I'm stuck with a white outline of what the tattoo was... so if you have darker complexion beware. She told me of could come back after 6 months... it's been several years and nope. So it's great for lightening work to tattoo over ... or if you have zero pigment.

I went to get the tattoo on my upper back removed completely or to have it lightened up enough for…read morea good coverup. However, after two sessions, the tattoo appears darker in most areas. I've had two tattoos lasered in the past (with older laser technology) so I thought I knew what to expect. The staff was very friendly and the office is very clean however, due to the results I must continue my tattoo removal treatment elsewhere.