1. Laser Life Style

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Sanford, FL

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Laser Life Style

5.0 (2 reviews)
Closed • 9:00 am - 12:00 pm

By appointment only

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Couture Med Spa

Couture Med Spa

2.5(22 reviews)
1.9 mi

I would like to say thank you to Niki , who did my last treatment at Contur med spa Ocoee .I got so…read moremuch compliments . my skin is just glowing. can't wait for the next appointment with her again.

Very disappointing experience after almost two years as a customer…read moreI have been a customer of this spa for almost two years, and after this experience, I am extremely disappointed with how I was treated. My appointments were confirmed on Thursday, including my 9:15 AM appointment. Then, the day before my appointment, I received another message showing 9:45 AM. Based on my previous experiences with their appointment confirmations, I understood that the time had been changed. I also had multiple appointments scheduled that morning, including 9:45 and 10:15, one of which was my Botox appointment. When I arrived, I was told that I was late for my 9:15 appointment. I explained that I had received the 9:45 appointment confirmation and showed them the messages. Instead of calmly looking into the confusion and trying to resolve the situation, the front-desk employee became confrontational and spoke loudly to me. What I found especially unacceptable and aggressive was that she threatened to call the police because I was speaking loudly, while she was also speaking loudly and making the situation even more stressful. I was upset because I felt I was being blamed for a scheduling issue caused by conflicting information from the spa. I was not expecting this kind of treatment, especially after being a customer for almost two years. If there was a misunderstanding with my appointment time, the professional thing to do would have been to calmly explain the situation and work with me to resolve it--not escalate the situation, make me feel intimidated, and threaten to involve the police. I have always believed that good customer service matters just as much as the services being provided. Unfortunately, the way this situation was handled was extremely disappointing and, in my opinion, completely unnecessary and aggressive. After almost two years as a customer, I never expected to be treated this way. This experience has seriously changed how I feel about returning to this spa.

Photos
Couture Med Spa - Photo Room

Photo Room

Couture Med Spa - Member Lounge

Member Lounge

Couture Med Spa - Members lounge

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Members lounge

Laser Life Style - laser_hair_removal - Updated October 2026

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