My car broke down on Memorial day on my way home. The transmission quit working and my car was…read moretowed to Better Rate. The shop was closed at that time, so I left my key along with a note for the mechanics so they would know what happened, along with my name and phone number.
My car was at the shop for nearly a full month while I kept being told they were 'putting in on the lift.' The charge was first going to be less than a thousand dollars, but after some weeks, the owner said the differential was shot and the price would be sixteen hundred. I had no choice but to agree because I needed the car.
More time went by with no calls, no information unless I or my daughter called them, only to be told that the car would be ready in a couple of days. We were told that multiple times, but each time, no response, no car.
Finally, the owner told me that the problem was broken motor mounts and that he had driven the car and it made a thumping, bumping sound and would break a 'rod' they had put in. He told me that they were going with a different supplier. But after that, he said that his mechanics knew the motor mounts were broken after they had replaced the 'rod' two or three times with the mounts broken.
Finally the car was ready and it cost me more than 2100, while he said he didn't charge me any labor.
On the barely readable receipt, it listed 140 charge for *oil.* 900 for the differential.
After I got my car returned, it was filthy with huge bird dropping on the back. And when I began cleaning things up, I found items missing...ten different pieces of my property.
I notified the business that I wanted these things returned. The business denied any knowledge of the items going missing, although when an employee called, one item I had not listed was named.
I had given the business until July 1 to either return my property or pay me an acceptable amount.
Neither has happened as yet, although the owner finally said, via his employee, that someone would bring by the amount I requested in cash.
So, here I am. Without my property, tools, jack, windshield screen, several pairs of expensive sun glasses, and no money to make it right.
They claimed to not be responsible and then claimed homeless people must have taken my things.
The car wasn't broken into, so whoever removed my property did so through an unlocked door.
And the "driving" done used up as much fuel as a week of taking my daughter to work and home.
I informed the business that I would write a review. Now he should keep his word.
My car is working, but they want me to take it in to check for leaks.
I don't think so.
