I had Charlie's Drain Service come to my home regarding flooding in my basement, and unfortunately,…read moreI was very disappointed with the experience. When I tried to explain the issue we were having, one of the workers was very rude and dismissive. Instead of taking the time to listen and fully understand where the flooding was coming from, I felt as though my concerns were being brushed off. A service was then performed that was not actually needed and did not resolve the problem I originally called about. This was extremely frustrating because I contacted a professional company expecting them to properly assess the situation before performing work. As a customer dealing with an already stressful situation involving water and flooding in my home, I expected to be treated respectfully, have my concerns taken seriously, and receive a clear explanation of what work was actually necessary before a service was performed. I am very dissatisfied with both the customer service I received and the way the issue was handled.

really nice owner, will have guys out same day if needed. all the techs are professional and nice…read more they don't make a mess or they clean it up If needed. reasonable pricing, way less than roto rooter for most jobs. there is a reason this business has been around over 40 years.

I am very pleased with the service from Pop's. I had a problem of the septic backing up into the…read morehouse. I called and the truck was at my house in less than an hour. They said that the septic tank was not full, but I had him pump it since it had been over 2 years. They then ran a snake and opened up the plugged line between the house and septic tank. Everything is working fine! John F.

Great service. Fair pricing. Friendly but professional. Would recommend to use for your septic…read moreservices

Unclog drain. Quality was terrible, they did not unclog the drain. Charged me $200 for what I…read morealready knew, that my drain was clogged, which was why I called them out in the first place. This happened 10 years ago. 8 days ago they replied to my original review posted 10 years ago, I just wanted to thank them for their reply, better late than never, and also for reminding me why you should never call for their services.

I had to have a 1956 galvanized water line replaced with copper from my house to the street. Not…read morethe simplest of tasks as my house is perched on a steep hill which required a pretty deep trench to be dug. The crew was on time, polite, great with the machinery and tools, completed the work with minimal displacement of concrete. It is great to be able to shower and do laundry again! :-) I am very happy with the work.

I've used Dan's Drain Service on a couple jobs and I'm always impressed with the quality and value…read moreof work Dan does. Looking forward to using this company to put in a french drain in the back of my yard. Would highly recommend contacting them for any drain issues you might have.

We 1st contacted the company on Monday, Feb. 9th. They advised us that they would try to fit an…read moreinspection of a shower drain issue in on Tuesday, and if not then Thursday. Thursday came and we didn't hear back, so I texted to see if there were any updates on when they could come out. Things there were crazy and they hoped the first part of the next week would work out. Midweek, Wednesday, came and still no update as to when a service person could appear. So today we found a different company to provide the service - scheduled for Monday. In summation, we were very disappointed in not being scheduled or something, to have someone look at it. It literally would have taken probably five minutes to determine if repair or replacement was needed. They may be a wonderful company that provides excellent service, but we'll never know because they couldn't provide a day/time to so so. Thus, do not take our review, in any manner, regarding the quality of their work.

Have used this company for 22 years to pump out the septic tank at my house. They are a veteran…read moreowned and family owned company. Their service is exactly what you expect with a family and veteran owned company. They are friendly, quick, on time, and do a great job. They are probably one the of the easiest companies to deal with. I call, they answer the phone, I am given the price, and the next morning they are here. Simple. No hassle. Thank you!

Wonderful and responsive!!! Very polite and reasonable pricing. Called him at 9 am and by 730 the…read morenext day he was at my house!!! Highly recommend!!!

Consistent service record. They maintain our septic system up to the latest EPA standards.read more

Scheduling was a breeze, and was impressed with how quickly I was able to get on their schedule as…read morecompared to other local providers. Price was inline with other local companies. The 2 gents that came to provide service were professional, and it was good to see a more senior provider educating in a positive way a newer resource. Seeing this type of growth opportunity is always appreciated. Thank you for the quality work, and will be looking to utilize again in 2 years when I'm in need of service. Am hoping that they will provide a reminder in advance of my required service so that I don't have to try and remember myself.

We had a septic system installed today. The guys were nice, friendly, an efficient. Thank you.read more

In 2007 we built our home and hired Summit Excavating to install a new septic system. The tank was…read moreinstalled near the back of our home and the mound was installed at the rear of our lot. A few years later we found that the mound was built partially on our neighbors property and had to be altered. Summit looped off about 20' of the mound to remove it from the neighbors yard. The mound was then too small for our house. The mound began to leak causing a large wet area both in our yard and our neighbors. I called Jim Easterling and told him about the problem he tried unsuccessfully to get the end of the mound to seal, I called him several more times and he stopped responding to my calls. The mound has now completely failed with swampy areas at both ends and middle of the mound. I now have to spend a significant amount of money to change my entire system. This company is run by a lazy owner who fails to make things right. I would recommend anyone considering hiring them to look elsewhere

Called them to come identify the red light & alarm issue on septic…read more Stated they had all of their technicians "out" for a conference and wouldn't be able to get to me for two weeks. I find this alarming if you place all of your eggs in one basket, how can you generate service income in a service business industry. I guess it it what it is. Ended up having to use another service provider as it was a time of the essence issue.

Don't recall man's name that came to my house, introduced himself & proceeded to inspect & service…read moremy septic,answered all my questions, will be using them in the future.