Service sucks! Made an appointment in February for a July 22nd appointment. We arrived with our…read moretrailer that had been serviced every July for the last three years. We live full time in our trailer and we drop it off and pick it up in a day or two until today. We were told from the service manager, we were lucky to have that kind of service in past but they were 2-3 weeks out as they had 50 trailers ahead of ours. Unexceptionable! Called the boys in Utah that built our trailer and they will have it completed on Monday. Driving to Utah today and delaying our South Dakota trip but trust that it will be done right. Never going back to Big Country RV! Not trustworthy

Their phone lines weren't working for weeks and they did t even know it was…read more Then when a salesman said he would check with his manager and call me back with in hour, I never heard back from him. That was 4 months ago. I called and called and called both Redmond and Bend and their phones just disconnected the call. Not worth the effort.

Dishonest! Find anywhere else to buy a RV. They tried to sell us a used RV that they advertised as…read morenew. The manufacturer had to step in to protect us. Don't spend your money here!

Looked like a promising stop. We wanted to look into the new trailers. No sales assistance on the…read morelot, and only one employee inside on the phone. A couple stood waiting inside the front door. We went back out and tried opening one of the trailers. Nope. Didn't open. Maybe its not really opened?

Had a leak in the hydraulic leveling system in the rig I bought here. They first said it was a…read morehole in the line, then a week later said it was just a connector. They said they fixed it, and it failed again on the next trip. I am now taking it to Coachmasters.

We were passing through Bend, Oregon on a week long road trip and needed help with the running…read morelights on our camper trailer. After stopping at an auto parts store, and another RV auto part store, we finally stopped at Blue Compass where we were welcomed as a walk-in and immediately assisted. The gentleman that assisted us was very helpful and took a look at all of our trailer issues. He was very friendly and made us feel like we weren't a burden as a walk-in. We appreciated his help, and I would recommend Blue Compass for RV assistance.

Thank you Mike Miller for your prompt mobile RV service in taking care of our recent motorcoach…read moreissues. I know you were very busy but I want you to know how much your work is appreciated by myself and any coach owner who is broken down while on the road, a long way from home and away from trusted local mechanics. It is a very frustrating and scary to have a broken motorcoach while on the road. Our 3000psi manifold pressure switch is now repaired and all cleaned up from the hydraulic fluid leak. Finding a mechanic that is responsive, honest, easy to work with, reasonably priced and takes pride in their work is a blessing because one never knows who you can trust. These are attributes that are hard to find todays world. We are back on the road with no further issues. Thank you again

Mike was a savior!! My RV was being prepped for a trip this weekend when I discovered a serious…read morewater leak (undoubtedly caused by improper winterization). I called several RV service shops as well as another mobile repairman. While I got a very fast response from the other gentleman, he was unable to complete the repair and each shop claimed that they could not work on my type of RV. Mike made room for me on his busy schedule, came to the house and didn't give up until he found and repaired the problem. And on top of all of that,​ he was very reasonably priced!! I highly recommend using Miller's Mobile RV Repair for most of your RV needs.

We had a small owie on the rear fiberglass cap of our camp trailer. I sent Dan some photos and he…read moremade what seemed a very reasonable estimate. He said to bring it in next week. We left it with them. They had it done in a few days and I couldn't tell where the repairs were done, it looked so perfect. Then they presented a bill for slightly more than half of the estimate! It was a pleasure to deal with such an honest and competent business.

I gave Garrett a call to ask a couple of questions, and he got back to me within minutes! His…read moreadvice was helpful and confirmed my thoughts. Garrett is very comfortable to speak with and pleasantly answered my questions. If I run into any problems, I will call him for service without a moment's hesitation.

Garrett with Courtesy RV deserves more than 5 starts. I…read morecalled him to look at my generator on my Itasca Navion. It wouldn't stay running after having it overhauled just last year. He was able to fit me in his schedule the next day at least to diagnose the problem. He did all this at my house and was able to fix the regulator that was clogged due to bad propane build up. I was so pleased with his mobile customer service, he is so polite and his pricing is more than fair. I would recommend him and will use him again without a doubt.

We called a made an appointment for our Camper which sits on a truck. We were told to bring it in…read moreon September 2 and they would have it for 2 weeks. Long story short we called the third week of September and told them we needed it by October 1. They told us that they had not yet looked at it but would in a day or two...Husband picked up camper on October 1. He had to wait for them to install $27 part in refrigerator....he bought a clasp for mirror in waiting room....they hadn't bothered with even though it was on the list and lastly they couldn't find a controller for our jacks as the camper is old.Husband got on Amazon and found a universal controller for $176. Our bill was $573.78. Basically they charged us for storage of our camper doing nothing except they did fix refrigerator...probably could have had a new refrigerator we won't be back.

From the owner: Big Country RV is located in Bend and Redmond Oregon. As an Oregon RV Dealer we offer Big Deals on…read moreall of our Travel Trailers, Fifth Wheels, Motor Homes, Toy Haulers, Tent Campers and More. We carry some of the top manufacturers in the industry such as Fleetwood RV, Heartland RV, Keystone RV, Komfort RV, Northwood RV, Tiffin RV, and More. We don't just offer Big Deals on our RVs but we also offer specials in our RV Service and RV Parts department with coupons for your next visit. If you need help financing that RV you're dreaming of then let our RV Financing department help get you into that RV of your dreams.

Chris is a rock star. He helped me over the phone and walked me through my problem. Professional…read moreand knowledgeable Use him.

Alrighty then... I wrote a review on some work Chris did last week and gave home well deserved high…read morepraise. But I also noted that he was going to try to get parts we needed to cover some warranty work. If you know about warranty's on RV's, you know it could be a hassle. And if you travel full time moving place to place, you know how time consuming getting an appointment can be... mobile RV techs are always super busy, and how challenging it can be to get the warranty company to approve things. Well Chris had approval within days, parts ordered and he got them yesterday.... Today, he was here and now he is gone! He replaced/upgraded our toilet, bathroom sink and fireplace! He had to do some cabinetry support and frame work for the new and BETTER Furrion Fireplace and it looks amazing! Better than before. So here it is folks... this man has held true to his word. When he tells you he is going to do something, he is going to. If he says he will try... he really will... I can't believe he got the fireplace as fast as he did! He did it all in the time we had and we will be rambling on down the road again on Friday... because Chris is a man of his word. Integrity... doing the right thing when no one will know. He could have just passed on our needs... he solved it. Honest... he didn't play around when it came to his word. Value... we definitely got a huge value out of Chris... the work he did far passes our cost... there was some for things that weren't covered or only partially covered. He sat down and discount some of our out of pocket costs... I'll say it like I did last time... call Chris.

Based on the recommendation of Roadtrek customer service I drove out of my way on a recent road…read moretrip to a Oregon (I live in N cal), to have my 2023 Roadtrek Zion worked on a Garner RV. My local warranty facility told me "there's nothing we can do for that noise" that was annoying me so much I wanted to sell the van. In a matter of minutes the technician figured out the problem and fixed it within a few hours. My only issue now is they are located 500 miles away from home!!!

Absolutely horrible communication! They had my RV for over 2 months for relatively minor repairs…read moreand a winterization. I called 4 times to get a status report, left 4 messages with no return phone call. Finally went to there place in person to pick up my RV and they told me they were hunting. I replied were you out hunting for 2 months?? I left with my RV untouched and literally no apology. These guys are absolute trash and DO NOT know how to run a business!!

Been going to NAPA in Redmond ocassionally for many years. Yesterday, Monday May 15th, I stopped…read moreby to pick up a cabin filter for my old Honda CRV. $28.00 !!! Well, it was sort of a done deal when the counter fellow brought it up so I paid it. ( Very nice fellow by the way.) Looked online at Amazon today and the prices range from $9 to $16 for the very best one. And this thing did not even fit properly. Had to use a small amount of tape on the edge to seal it. The old one fit like a glove,,,from Amazon BTW. Just trying to buy local but no more. Sincerely, Mark Clement

Review is for getting ACTUAL parts to fix an ACTUAL car, not whether the employees are wearing…read moremasks, believe in unicorns or other such nonsense. I've been working with this store for 22 years. I've gotten way better advice than combing the internet for hours. lots of decent parts at a decent price. Occasionally the part is a fluke, but they've always been fair and helpful. This is my go-to store. Highly recommend if you want good advice and decent auto/trailer/tractor parts at a good price. If you need a random auto shop employee to validate your woke liberal insecurities, look elsewhere.