I reached out to this firm for tax prep because I saw good reviews. I asked about the pricing and…read morewas informed of their hourly rate. When I went in-person, the CPA was friendly, but spent 30-mintues saying I was wasting my time because their prices are too high. I think if they are targeting business clients and not individuals, then they should have been more straightforward about that. Instead, I felt like they tried to sell me on how good their service was while also acting like I was being cheap if I didn't file with them. Simultaneously, they kept saying it was too expensive for me. It all seemed like a reverse psychology sales pitch, and I left the meeting very confused at what they were trying to accomplish.

The receptionist ( I'm sorry I don't know her name on top of my head) plays a valuable role in the…read morefirm. She always greets you with a warm smile and pays close attention to details. Both the environment and services are excellent!

I have been very pleased with Joe Fulwiler as the probate lawyer for Dad's estate after he passed…read moreaway last month. Mr. Fulwiler and his assistant Neal have made this experience as non-stressful as possible. Neal always gets back to me by phone or mail the same day I submit a question. Joe's first priority was safeguarding Dad's estate against individuals that had no claim to parts of the estate. This was the first impression I had of him as a probate lawyer, and it was a great one. To top everything off, Joe's a really nice guy.

I've worked with Janice Pierce for many years now and highly recommend her. I can personally…read moreattest to the fact that she REALLY knows her stuff! She genuinely wants to help and I'm so grateful to have her as my Estate Planning resource.

This is the most abusive, least professional experience with a CPA me or my husband have ever had…read more Today, I was listening to a phone conversation between my husband and one of the founders of BTAS, Paul Totaro, who is without a doubt one of the least professional people in this industry, and I was floored by Paul's behavior. During this call, Paul yelled at my husband - berated him, really - for daring to suggest that the communication hadn't been ideal to date, instead of listening and attempting to explain or fix the situation to our satisfaction. After several instances where Paul or his subordinates hadn't bothering showing up for scheduled meetings, an almost complete lack of responsiveness to email communication over the course of literally several months, and at least half a dozen redundant requests of us from new names at BTAS that kept getting added to conversations in lieu of old ones (apparently they have a lot of turnover in their employee ranks, and I can see why) to connect them with our bookkeeper - apparently no one had saved records of our conversations in files that would have eliminated redundant work for my husband, which is kind of one of the benefits of hiring a CPA firm in the first place - we felt we needed this call to clear the air, and politely inform them that we were going to switch to another firm for the remainder of our tax work. But that's not how it went. After we mentioned this, incredibly, Paul went into a fit of rage and yelled at my husband "well we don't want anything to do with you either!" We felt like some authoritarian principal had called us into his office to berate us, rather than what was really happening, which was us politely firing a service provider that we thought was at least prepared to be professional about it and, who knows, maybe could have some introspection about the situation as a company who failed to meet at least one client's expectations (seems like, from reviews, it's way more than one, however). We came to BTAS with high trust through someone who used to be involved in their day-to-day client relations. I see that their only positive review to date references this person, but unfortunately that review is old and since we started working with BTAS, this person stopped working day-to-day with the company. That is where all our problems began - once we got kicked to Paul and the revolving cadre of his subordinates. I hope no one else has to experience this, and if this review can dissuade others from getting trapped in this sort of abusive professional relationship, only to be left late into tax season to start over, then I'm glad I posted it.

BTAS has done my business taxes for many years now, and I am incredibly happy with their services…read more Josh Little, their senior tax manager, has done an excellent job with my returns and is always professional, helpful, and quick to respond. Best of all, they put up with me as a client, as I can never seem to get my quickbooks data to them before the very last moment! Highly recommended

Frank Frye has been my accountant for over twenty years. He is prompt, knowledgeable and well…read moreinformed in all areas of tax preparation. I was a financial mess when I was first referred to Frank. Years behind and poor record keeping. Through Frank's patience and resourcefulness I no longer worry about the IRS. His reports are perfect and on time, and his fees are very reasonable. I have gladly referred him to many others. Frank Frye is "the tax pro".

Very unprofessional and very overpriced. I had a simple question about where I should file my taxes…read moresince we have no permanent address and are traveling. I had used Frye Tax in the past and always felt they were overpriced but felt comfortable since they took over for Escobar, whom I was always satisfied with. To get my answer, I had to arrange a telecall meeting with Frank Frye. Lo and behold, after rearranging my schedule, Frank Frye either "forgot about the call" (not very comforting for your tax representative) or just didn't care enough about his client to honor his commitment. Basically I was stood up and told he went to the pharmacist and would call me back in 45 minutes. 45 minutes later he did not call. He eventually called and left a message 4 hrs later, after I got my answer from one of their competitors. Yep, no apology or explanation. When I emailed regarding his unprofessionalism, he responded, not with an apology or explanation, but rather with a classless veiled threat that my questioning where I needed to file constituted asking him to commit tax fraud. Being a former FBI agent, I found this not only insulting but also worrisome that someone so volatile has access to people's financial information and is tasked with possibly representing you with the IRS. I got my question answered with one phone call to Exacta. After discussing their services I found out they were over $120.00 cheaper for the exact same services and I am having them review my past returns that were prepared by Frye.

Ron is the ultimate professional. He has helped me with my taxes for the past several years. He is…read morekind and fair.

Took my money, upped the value and premium on my home by more than 50% in less than 5 years, had a…read morehail damage claim of 17,000 on a 5 year old, 40 year roof. took a $10,000 deductible and then depreciated the roof and offered $2500 to repair, FRAUD and NEGLIGENT. You don't have insurance with this company major scam. I am reporting to Texas Dept of Insurance.

I received a referral to Brett years ago. In the beginning, he couldn't beat the insurance that I…read morehad. He was upfront about it, honest, kind and totally understood why I continued with my current insurance company. Fast forward to this spring, we decided after ANOTHER increase to give him a shot again. WHOA! He saved us alot of money. We carry multiple policies with them. AND he's only a phone call away. When a rock chipped my windshield, a quick call to figure out the best route was so easy. I recently sent him a friend and he saved her like 1500 a year because of her crazy increase with adding her teen son.

Next Step has handled my taxes since the start that business opened many year ago. The service and…read moreresponsiveness has always been excellent and my taxes have been filed timely and accurately, all for VERY FAIR FEES. As a businessman, I can ask for nothing more and recommend them highly. Titus

They can't remember that you are a client even after working with you. I am trying to get a copy…read moreof my tax return. No one answers the phone or responds to emails. At least two of the team members have left the firm recently for who knows what reasons. Do not use this firm!

TRC Tax Service has been my Accountant & Tax service agency for almost 20 years now. Teresa has…read moretaken her time to advise me on changes through the years. I have moved twice to different states, married, divorced, changed careers, made investments and purchased a home. Teresa and her team has never failed to keep me up to date on any of my life changes and how it will affect me in my taxes. Teresa done taxes for all my family and family businesses. Her interaction over the phone, in person and recently virtually due to the Covid 19 pandemic and still her service has been remarkable. I have referred all my friends and professional connections to her and all have been completely satisfied with her services. I trust Teresa and her team completely and I am confident in her and know I will continue to use her services for many years to come. Thank you TRC for the continued professionalism and amazing service you provide.

Run, don't walk away from this "accountant." I have never had an accountant so disorganized,…read moredishonest, slow to communicate and unprofessional. She lost my taxes the day before the filing date, missed my appointment, and then said she had to stay up all night doing them the day before (why didn't she do them before that? She had the paperwork) and then refused to give me my taxes because "you are upset with me." She offered an extension instead. I don't think she even did them at all. I am running away from this mess. I am stunned. Yeah, I am furious. Incompetent is all I can say. I would avoid at all costs.