I trusted Johnny and his team many years ago and never wavered returning to have them enlarge,…read moresecure and clean my rings. The end result is outstanding and my rings are brilliant and look brand new!

My designer Mary took 3 outdated rings of sentimental value and turned them into 2 beautiful…read moretimeless custom rings. They will be rings to proudly give children someday. The entire team at JD&CO are amazing! Thank you for making my memories stay alive!

Didn't purchase anything but very attentive service. Interesting decor. Eclectic selection,…read moreincluding estate pieces. Prices seemed reasonable (and I had been to several jewelers that day on a shopping trip with a friend so I had concurrent pricing). Will definitely be checking back for new pieces. Parking is available but it is a tight little lot.

I took a ring there to have it resized on 4/15/2025, picked up on 4/22/2025. It is a precious…read morefamily heirloom and based on advertising I have seen for Fircrest Jewelers stating that it is a locally owned business that one could trust with their family heirlooms, I felt comfortable. The shank broke on 5/11/2026, and I took it back on 5/12/2026. The lady who waited on me made a loud production about their one-year warranty and how the damage to my ring was outside of the year. It was 3 weeks outside of the warranty. It was unprofessional behavior and there were other people in the business who could hear her admonish me. She said she would speak to the owner and get back to me. I received a text message on 5/13/2026, stating that I could pay $40 for the repair. I picked up my ring and took it to another jewelry store who looked the ring over to give me an estimate. Attached is the picture I took when they explained that the work that had been done was faulty. There are bubbles in the shank and you can see the lines where the metal was added to upsize the ring. So much for over 30 years' experience in the business. I would expect this type of customer experience with a corporate owned business where profit is the goal over everything else, not from a "locally owned business that advertises that you can trust your precious family heirlooms with them." Update/Response: The ring was not bent nor had it been sized before. I hardly wear this ring, and I never wear it for work, around the house or in the garden. I received this from a grandparent, and it was a size 4 or 5. Fircrest is the only jeweler that I have had size this ring, and that was in April of last year. It broke at the seam of the metal that was used to upsize the ring to a size 8.5. The jeweler that looked over the ring was not impressed with the work and there was no discussion about the ring being bent or sized multiple times.

From the moment I stepped through the doors at FWCJ, I knew this would be different. The store…read moreitself feels inviting, stocked with a selection that seems to go on forever, yet the true heart of the experience is the people. Donna greeted me with a genuine warmth that told me she loves what she does. She's incredibly patient, taking the time to explain the nuances of history in the antique pieces, the metals, stones, and settings in a way that makes sense. She encouraged curiosity, inviting me to try on anything that sparked joy, no pressure--just possibilities. Brandon and Sean kept the energy high with their easy smiles and readiness to help whenever needed. The whole team made it feel less like a purchase and more like a thoughtful journey toward something meaningful. When we decided to upgrade our wedding rings, the experience only got better. I found a beautiful Art Deco piece that just fits what I was looking for perfectly. We both found pieces we love, the price was fair, and the service was flawless from start to finish. If you want a jewelry shopping experience that's educational, stress-free, and truly welcoming--where you're treated like family--this is the place to go. Five stars from us.

I stopped by FWCJ today to inquire about a small jewelry repair. Every person I encountered was…read morefriendly and helpful. Sean had the time to fix my earring in a matter of minutes. Their kindness, generosity and efficiency was impressive. Thank you FWCJ for your wonderful service.

Fixed my dad's old pocket watch and replaced the battery, quick turn around. Very pleasedread more

I took an older 1980's watch in to get new battery and cleaned. The staff was very knowledgeable…read moreand helpful giving me information on the watch. Great service and price.

My Mother's ring needed refreshing and refurbishing. This family owned business created a…read moremasterpiece. My ring is beautifully gorgeous. They are professional and their customer service is unsurpassed to any jewelry store I have ever visited. They will have my business for life.

I love the selection of reasonably priced jewelry at Johnson Jewelers!! They have a large selection…read moreof earrings, bracelets and various other items you won't find elsewhere. If your looking for amazing service by the owners themselves, this is the place. I've been trusting them for over 15 years with all my jewelry repairs. They take great care with your items and return them Sparkling clean. They have been in business for over 100 years, locally owned and operated. Please support local!! You won't be disappointed.

Wonderful local shop. It has been in business for over 78 years…read more Resonable prices on repairs. I look forward to them help me with some designs. Dont bother with mass produced jewelers in the mall. Great real personalized quality. Support our locals.

Very nice staff--all family. Spacious, bright store. Style of jewelry wasn't mine and the prices…read morewere pretty high. They do offer custom work and stock many gems and pearls. But I felt the prices were significantly higher than the other jewelers I have shopped at. Like that this is a family business. Definitely prefer this to the mall stores.

My husband and I stopped in today to get our wedding rings cleaned and polished (purchased at…read moreClark's, which was an amazing experience all on its own, see my prior review). He does such a great job cleaning, polishing and in my case throughly inspecting my diamond. It makes me feel really good about not only our original purchase, but about the maintenance they receive there. As a bonus I walked out with the most beautiful pair of sapphire earrings ever. I'd been hinting that I wanted new earrings and these were just waiting for me. My husband is amazing, but so is the selection at Clark's. And the owner makes it so easy and pleasant to do business, truly stressless. It makes me happy to support such a great local business and I'm always thrilled with the outcome of any visit.

Michael did an excellent job getting my watch up and running. Easy to work with.A+++ FYI also buys…read moregold.

I had them reuse a necklace I was unhappy with & create a pendant and a bracelet. I'm so happy &…read morewill wear my new pieces happily. Thanks guys. Geri H

I'm so glad I found Tacoma Custom Jewelers and that we have such a wonderful locally owned business…read morein University Place. Every experience I've had at Tacoma Customs Jewelers continues to confirm they are the best in the business - both in their trade and customer service. I've had multiple services done on various pieces of jewelry and each time I've felt heard, my jewelry has been expertly cared for, and the end product is one you can tell they take pride in. I will continue to use Tacoma Custom Jewelers for all my jeweler needs & cannot recommend them enough.

My project hasn't been completed but I wanted to post my experience with the intake and dropping…read moreoff process. I have a gemstone that has a chip in it. Joseph jewelry was one out of only three places in the area that I could find that offered cutting services. You can book appointments online with them within a day. At first I talked with Tony from the Seattle location and he helped inform me Bellevue is where Danny, the one in charge of the cutting usually works. I came in without an appointment and Christine offered to help me right away. The ambience in the store is very clean, comfortable, and has good lighting. Christine took a look at my stone in great detail, helped walk me through the process of what the cutting would look like. She also got me set up with an account that they will message me on with updates. I will say with the online booking and different actions allowed through their site/my account was so refreshing. A lot of jewelry places that I contacted or reviewed initially through my research were pretty dated. They would have you submit a filled out contact form, have to leave an email hoping for a response (and a few never did respond), or call them and hope they answer. This place is definitely the opposite. Having everything so accessible and allowing customers to self-serve via their portal and website is so nice and allowed me as the customer to feel like I can take some charge of the process and what I need. Overall, I'd definitely recommend this place to visit for any jewelry needs! The customer service is very personable and great, they're one of the few places that I could find to cut my gemstone, and the online accessibility is so convenient. I will update once my project is actually complete, but just wanted to leave this review for now.

I cannot rave about this place enough…read more My first experience was to have a a new head & prongs on one of my rings. It was a quick turn around, 2 weeks and I felt the cost was fair. When I needed my wedding ring to have a new head & prongs i promptly went back to Joseph as I trusted their work. My original diamond was inherited and over 100 years old, I had splintered the diamond and they gave me a few options. They told me they could rehead it but it may cause the diamond to crack or break, I could replace it, or just wait to think about it. I appreciated the honesty and them taking the time to let me make a hard decision after wearing a sentimental stone for 27 years. I decided to remove my old stone and purchase a new diamond. Christine was phenomenal in assisting us, going through quality and cost and not rushing us. You have a portal you can log into to see how your item is progressing and you can message the store. I messaged them about the sizing and they responded within an hour and was able to make an adjustment. I also had a family member pass away and asked if it would be done a few days early. Christine at no charge put a rush on it and it was ready for me to pick up before I left town. I won't go anywhere else, they have my business from here on out.

This jewelry store is amazing. My spouse inherited a watch from his father. It needed a new…read morebattery, two links removed, and an external cleaning. We left it over night and they accomplished everything, but only charged $5 for the watch battery! Amazing service.

Over 7 years ago I needed/wanted something engraved [very personal] and I was prepared to hear --…read moreprobably a no. And all I got was YES. And I mentioned it to friends and they seemed surprised - because they already knew Connections. On a personal level, I will never forget their kindness. I am name challenged kind of like being geographically challenged. But I'm not sure that that means they won't be nice to you. I feel you're treated the same, but do you spend zero dollars or a whole bunch of dollars they will treat you the same make it visible.