Great staff Spacious and clean facility…read moreClimate controlled kennels with heated floors Private kennel runs 1:1 play/enrichment

By far the best kennel around! My dogs do very well here. The owner is very attentive. Very well…read morekept and clean

My golden and saint went in on a short notice booking, and I couldn't be any happier with this…read moreplace. My boys went in and came out healthy and actually a little fatter. This place is in a perfect location for peace and quiet for your pups with indoor/outdoor kennel setups and regular playpen time with other guests....except for butthead Saint Bernards like the one I have who doesn't play well with anyone. I haven't tried all the places in this area, but I'd put my puppies up here any time! Thank you!!!!!!!

Dogs love it! Woods & trails...Be Careful during hunting season ...otherwise great place to hike.read more

I would give this business NO stars if it was an option. Being relatively new to morgantown, my…read morehusband and I needed a sitter for our 2 cats during a 10 day vacation. I came across her website, thought it looked professional, and contacted her. She seemed responsible when she came for the meet and greet, I told her I would leave our key under the mat when we left as I had no spare. So we leave for our vacation and are out of cell phone range several days. When we get back in range, I sent an email to check in since I hadn't heard anything from her since we left. No response and we went out of range again 24 hrs later. Finally, a full week since we left, we got cell phone coverage again and I check my email to find an "urgent" message from her saying she couldn't find the key and, therefore, had been unable to get in to care for our pets! She claimed that she had called multiple times the day she was supposed to start care, but my phone company records showed no evidence of this. And suspiciously, she had not sent an email to attempt contact until the day after I sent mine due to her lack of contact. Of course I freaked out as my pets had been without food and water for 7 days. Luckily, a wonderful friend stepped in to care for them during the last 2 days of our trip and they a) we're alive and b) showed no signs of kidney failure from dehydration when we returned. And funny enough, our key was still right under the welcome mat where we left it. So, in closing, my advice to you, dear reader, is to avoid boneafidepetnanny at all costs if you want someone responsible to care for your pets. And to you, Jeanette stone, my advice would be that if you are stupid and irresponsible enough to forget that you booked a pet sitting job, at least be smart enough to remove the supposedly absent house key from under the door mat after you lie about it.

We have brought our pets to Hillcrest twelve years now. Although not quite as good (in our…read moreopinion) at first we persisted and, well, they have really stepped up everything in the past several years-- client communication, front office staff and wait times, services offered, etc. The vets and techs are friendly and very knowledgable. And patient with our frightened fur-kids as well. A great facility. We have since moved 2 hours away and still use Hillcrest for routine appointments (Dr Adair is awesome!) and scheduled procedures.

Everyone is always so friendly and helpful! The doctors are always very thorough and take the time…read moreto explain everything. Love this place!

Went for a long time. Dogs acted terrified to enter the building. I should have listened to them…read more They never got used to it. Staff always unfriendly. Asked for tips prior to seeing the dogs. Last straw was my dogs ears glued and no communication as to what happened. I think they probably cut both ears. Will never go here again.

I wanted to try a new grooming place for my dog. They did a decent job on cutting his hair and…read moretrimming his nails. However, there are a few spots that had been missed resulting in a few patches of hair. When i first arrived, i was hit with an overwhelming smell of pee. This wasnt a big deal, because that is to be expected from a facility that tends to animals. I walked in and the 3 people standing behind the counter just looked at me. I was not greeted with welcoming faces. Just mad blank stares. After i has signed in, i had explained that my dog had anxiety towards other dogs ( they bring their personal pets to work). The lady was not very kind when i told her this, yet she did still accommodate me with my furbaby's needs. Overall, the service was ok. I just didn't feel like the workers were happy to be providing these services. Because of this, i do not think i will return.

The staff has been kind and knowledgeable. I love the fact that they take the owners health into…read moreconsideration when covid or flu is high in the area. They are knowledgeable. They answer questions and are concerned about your fur baby (pet)!

One of the best places in the state of West Virginia for everyone to take you dogs…read more Over the years they have taken care of our babies are two beautiful golden retrievers we think the staff and everyone there. Five star operation won't find a better place to bring your dog cat bird etc.