I placed an online order on a Monday evening. Their website was good, and their selection was…read moreadequate. That's one star. My credit card was billed immediately and I received the "order confirmation" email. Tuesday morning I called to ask about other sizes that weren't shown on the website, and they discovered they actually didn't even have the size I originally ordered. Solution: the supplier has one of the other sizes I asked about, so they would get the order underway, and let me know about shipping that day. Later that day, no word from Kelly's. I called, they said sorry, we got the new size from the supplier, it'll be shipped soon. Checked back Wednesday afternoon... the new order will be shipped today. Checked back before end of business hours... the order will be shipped "today," and I would get an email with a tracking number either immediately or Thursday morning. Checked back Thursday afternoon... this item was actually unavailable as well, even after they said it would already be shipped. Asked for money back, was told "yes no problem", and as of the following morning as I write this, I do not see the reversed charge yet, but I can only assume that this is something they will not screw up. After all of this, I got two things from Kelly's: the confirmation email, and that Thursday afternoon phone call, which was only made after I asked in an email for them to call if they were not going to have a tracking number for me. The rest of all of the dialogue and information was prompted by me calling the shop. To be fair, the supplier's problems on that backup order, if that's what was actually happening, were not Kelly's problems, and that would be on the supplier. Also, Kelly's website does say that they may take up to four business days to process an order, which I should have caught. But that is unacceptable if it is the type of place that can and will charge a credit card immediately. Overall, the lack of any more stars is because of terrible communication, and only slightly better customer service.

Believe it or not, but in a city that proves time and time again that patience is a virtual, Laredo…read morehas a store that provided some of the best customer service that I have even seen. The service was so good that even their very own staff was surprised by the service we received. Thank god for that salesperson. Sorry I don't remember your name to give you the credit you deserve but you made us a return customer. Check it out Laredoans. My brother had given my sister in law some money to look for a pair of boots on Saturday that turned into a horrific experience after visiting several western stores in Laredo. To make matters worse her shopping experience ended terribly. Not only she couldn't find the right pair of boots she ended up settling for an outfit to only find out her card was denied. Turns out there was suspicious activity on her account and the bank seized her account till she was able to clear this issue up(thanx for looking out wells fargo). The sales rep told her they could hold it for her to come back and let anyone know that they were holding an outfit for her.This is were the cool part comes in. It was Tuesday until this mess was cleared up. I show up to pay for the outfit and the staff on duty gave me hassle saying that the longest they hold items was for a day but someone out of no where heard the name and asked me to wait a minute. He comes out from the back with her outfit and the rest of the staff was in shock. They tried to apologize saying they normally don't hold items that long, but by that time I just ignored them and dealt with that employee that understands customer service. Once again I really wished I remembered your name to give you the credit you deserve, but till next time keep offering that excellent service you offered which made us a return customer.

Friendly knowledgeable, professional, and fair priced. Make…read morea visit here part of every trip I make to Laredo. Last few times I stopped in was pretty much ignored. Staff does not seem as friendly as the used to.

Love this store! The sweetest most helpful staff. They've helped me create perfect vignettes with…read moretheir flowers and accessories. Their prices are reasonable and they know their products which I really appreciate. If you bring in a photo they'll help. You can even send one to their Facebook page and they'll ship. If I remember correctly I didn't even have to pay shipping and the package showed up wrapped in colorful tissue with a small gift and a thank you card. They also carry Mark Roberts! Sometimes his more rare things can be a bit hard to find but if it's still available she'll get it for you. She got me a beautiful butterfly fairy. This store will not disappoint. I always check their website now when looking for flowers She introduced me to real touch Flowers. They look real. You can tell they're quality. Thank you Rosalba! I will be back.

Amazing company. Gabby went above and beyond for our shirts and bags for a leadership event we had…read more Highly recommended

Give Cell Phone ER your business…read more This place never fails to be awesome. I've taken several broken mobile devices here and every time it's fixed quickly and correctly. Their prices are competitive and consistent, unlike their local competitors that will increase prices on holidays or when they are busy. Cell Phone ER has consistently gone above and beyond to make sure the job is done correctly. They've even thrown in an installed screen protector just as a "thank you" for being a return customer. These guys are also very LEO friendly. The only suggestion I would have is for them to open a location on the north side so I don't have to drive as far.

I highly recommend BRIZUELA'S BOOT and SHOE REPAIR!! I took in a pair of men's boot and ask for new…read moresoles. They did an OUTSTANDING JOB!! Left them boots looking brand new! This Father - Daughter business is the BEST IN TOWN!!

Great service and attention to detail. I bought 2/watches this year and the service was above…read moreexcellent ! I worked with the same sales associate Ericka, she was knowledgeable and kept me informed on my order - highly recommend !

A couple weeks ago I came into Deutsch & Deutsch looking for a watch that would commemorate a big…read morepromotion I received. I was warmly greeted by Kimberly, who was very knowledgeable and patient. We looked at different watches and she was able to answer all my questions and pointed me in the right direction. They didn't have the watch I fell in love with available, but Kimberly made sure to take down my information and said she would contact me if they received one. A few weeks later I received a call to tell me the watch had arrived! I came into the store the next day. It was the best watch experience I've had to date. Kimberly sized the watch band for me, explained into detail all the watch features and capabilities. The level of attention and care in the service they gave took the experience to another level. I left the store feeling like a million bucks. I highly recommend visiting and Deutsch & Deutsch in Laredo and make sure to ask for Kimberly.

HORRIBLE service! Went to the 5604 Mall Del Norte location, and Joel (the owner) refused to give us…read morea refund even though there is no "no refunds" sign anywhere in the store. After getting my cracked phone repaired there, my phone immediately had issues with muffled sound. People couldn't hear me on calls, and my videos sounded distorted for a few weeks. Staff was not very helpful or assertive. Very unprofessional. Save yourself the trouble and do not go here!!

brought my MacBook Pro because it had a problem starting up. they were able to diagnose and repair…read morethe problem, it took more time than they had told me initially but i didn't mind as long as they would do a good job. they did a fantastic job with it. I've been using it today all day and it's working smoothly. they even cleaned it. Very pleased and I'd definitely recommend them for any repair.