Staff was amazing all around! From entering the office to walking out after my appointment. They…read moreeased my anxiety and made me very comfortable the whole time!

STAY AWAY!!! They will wrap you around to get the money with lies and insurance bs , once they get…read morethe money and you're in trouble because of what they did to you , they will be rude and heartless, I WILL NEVER GO BACK TO THAT PLACE! I really don't complain about anything, but these people are too sneaky , rude and unprofessional when it comes with billing, and now I see i wasn't the only one complaining for the same reasons, paying $1,400 out of pocket for wisdom tooth removed is insane and I fell for it, now you know how these people work!

Had my first tooth extraction. The staff, doctors, assistants were all amazing. Put me at ease,…read moreexplained what happens, what they recommended to do and follow up procedures. I was taken as an emergency and felt so relieved afterwards. I cannot express my gratitude enough! 3 months later, this visit was for the tooth implant post. Dr. Ventura, his amazing assistant, Khang and his nurse, Samantha, were all incredible. They each explained every step, checked on me during waiting times, gave instructions to each other in a calm way, repeated the instructions quickly and concisely. Listening to them took my mind off what was actually happening. So much better than silence! I highly recommend them for any dental work.

Called them on Monday at 2:30 after getting a referral by my dentist for a pain in my jaw. Spoke…read morewith a woman who took all my data and said she would call me back shortly. Tuesday at noon, still waiting for a callback. Finally called them and spoke with another woman who explained they did not do TMD (?) as requested by my dentist, that the name Jaw Fixer was misleading. Now I have top callback to my dentist and get him up to date.

Dr McDonough was the BEST dentist everHe always treated me like I was the only patient. I felt very…read morecomfortable and secure under his care for my implant. I have 3 already and one failed so I think I am good position to appreciate good care

The doctor didn't know what one of my medications was and didn't talk to me about it before the…read moreprocedure. Luckily a technician caught it when I was sitting in the chair about to get anesthesia. I could have aspirated during anesthesia and choked. Also problems with the billing person, Mae. She wasn't responding to the insurance company request for additional information to process the claim. Also, the doctor wrote in my chart that I had 52 minutes of anesthesia when I didn't! They billed insurance for it. Even though they made me pay for it up front. When I told Mae I didn't have anesthesia she didn't believe me and wasn't going to give me the refund I was told I would get since I didn't have it. All around a very negative experience.

This was my second root canal I had done recently. I attempted to go to my previous provider, but…read morethey couldn't get me a timely appointment. I was anxious about changing providers but this group was able to schedule my consult the same day, and the procedure was completed within 48 hours! The office is clean and equipped with state of the art technology. The staff is very pleasant and my experience was amazing! I highly recommend Dr. Tran to any dental-phobes who might be in need of a root canal!

This was my 2nd consult with Endodontist. Upon my initial interaction with Dawn at the front desk…read moreI was met with warmth and asked a lot of questions about the office and Dr. Lisa Tran. Dawn has 30+ years in that office and was sympathetic to my situation. This is a long post for those who have trauma or sensory issues - please read. I went to this office because I am an adult with trauma. I didn't go to the dentist until I was 11 and having my teeth cleaned took 4x due to swelling and cavities. It was horrific. Recently I had a crown at Aspen Dental after leaving a dentist in Griswold due to coverage changes and they said I had $12K of work to be done with cracked teeth that didn't show on xrays (later found out upon returning to Griswold Dentist). They did the first crown at Aspen and I had unexplainable trauma as I started to cry and felt a panic attack. I also had wisdom teeth out when I was 20 and they gave me a shot of novocaine to the roof of my pallet that I almost passed out as I suffer from sensory issues. Later, I found out later this is one of the main reasons women have trauma in a chair from sexual trauma and I was molested and raped when I was younger. So, I knew I needed to have potential laughing gas (nitrous oxide) and wanted a dentist that is emphatic and understood the situation. Dr. Tran had Ashley assist in the procedure and she was very nice and understood my needs. I brought earbuds and listened to music so I didn't hear them. Dr. Tran and I talked before about the complexities of my issues and she was so sympathetic and touched by what I shared - not making me feel bad for having hangups about my needs. During the procedure, she explained everything but I didn't want to know and said to just do it. She did not have to give me a shot to the roof of my mouth, nor did I need nitrous. I needed trust in knowing I was safe. I had a major abscess in that tooth and it's been 1 week out and I am thrilled to say I feel great. I would drive for hours to see her if needed. She's an incredible person....and an expert in her field. I can't say enough good things about this office. I have a child with sensory issues and know Parents are always looking for experts in field who can work with those that are sensitive - she and their office would be the ones that fit this need. Thank you to the entire staff for creating an environment of psychological safety and learning about the whole patient. With gratitude, Suzanne Arena

I called this office to make an appointment back on early December 2025 and the appointment was set…read morefor toward end of January. They called me two days before the appointment saying they do not take my insurance. Although, I gave my insurance information when I made the appointment. Now I waited for a while to solve an issue I have and I was told I have to look for another doctor. It is frustrating......

Excellent care, welcoming & nonjudgemental- listens to your concerns, kind & professional. Highly…read morerecommend, especially for those reluctant or hesitant about seeking dental care. Great office all around.

This dentist office is the most helpful, patient, and accommodating…read more We've been to others in trying to help my mom replace a missing front tooth. Another office recommended very pricey implants or a flipper, and would not take her insurance. Dr. Bascetta was able to do a bridge, and it looks so real! Darlene, the office manager, has been going overboard to get the insurance to cover it. It's still unresolved, but they didn't wait to treat the problem! My mother has Alzheimer's, and the patience and care they've given her has been so kind! They also take Medicare supplemental plans like WellCare, which isn't easy to find!

I couldn't be happier than with the skill of Dr. Bascetta, his excellent staff and Dental…read moreHygienist Sue. Starting with Sue, she is a pleasant person, always meticulous and very helpful. She makes a great addition to the dental office. Efficient, friendly and takes interest in doing her best which is excellent. Dr. Bascetta is gifted and quite talented. He repaired a chipped tooth and did so without any prior anesthesia and still I felt no pain. I've been going to Dr. Bascetta for several years now an will continue to do so.

I absolutely love this "team"...professional kind and…read moreunderstanding.. Quality dental care that you will not find elsewhere..I highly recommend them And I am a dental-phobe.. hate needles..thank you Sarah..no pain..and the "work" done? Fantastic..

Their Great in every aspect of the word. Caring and helpful staff , one of the best experiences…read moreI've ever had going to the dentist

I had a gap between my front teeth, 4 other dentists tried to fix it for me ( 2 of them were UConn…read morefaculties!! ) and they ended up doing a very very bad job. I was so unhappy with the way my front teeth used to look. Dr. Dong listened to me and SPEND TIME! He measured the length of teeth to make sure that they're symmetric. The result is just amazing and finally someone did something that I'm happy with! Thank you Dr.!

The best dentist I have ever scene!!!! They have saved teeth that others told me needed to be…read morepulled. Extremely well mannered and listened to each patient. I've also had teeth pulled by them and hardly felt anything. Dr. Dong takes pride in what he does!