I normally get my oil changes done at a local garage that I have dealt with for a number of…read moredecades, but they were not able to accommodate me on short notice at this particular time and so I chose to try the great Canadian Oil Change On the recommendation of my wife, who mentioned that the owner was a Christian, a follower of Jesus Christ, and being a believer myself, it gave me a trust level of his business ethics going in. I was not disappointed. I waited about five minutes after which I was brought into the service bay and the oil change began. The service was prompt. The staff were knowledgable and courteous, and I have nothing but good things to say about Simran, Bhanu, and Robin. They were friendly and helpful in pointing out areas where my tundra truck was behind in its maintenance schedule, but they were not pushy. And when I used the online coupon in payment, the cost was Just slightly less than what I have been paying at my local family owned garage for the same service. Once the service was completed and the invoice paid I received an email which included a coupon for my next oil change. All in all an excellent first experience with the great Canadian oil change.

Went there today, 8 March Wednesday, my wife recommended it, never heard of it, of course not from…read moreKingston? Anyways the staff are great, first name basis, helps that I am a US Marine Corps retired, long story. The staff took care of me, let me wait inside, very good service for sure! Recommend this place for all drivers for sure, Michael Dodds!

We went in because my key fob kept delivering a message that the battery was low. No way was I…read moregoing to get stranded somewhere!! Service was quick and easy; the gent at the service counter quickly replaced the battery, and it cost all of about $6.00. We've been happy enough with this car; it's a few years old now, and gets good mileage. Weird thing in the showroom on this date was that there was NOT ONE car on display!! Either they were good and busy selling them all, or else they were about to change them up.

I brought my vehicle in for repair. Repaired and left shop. Brought back to shop and more parts…read moreinstalled. Drive away and two weeks later car quits. Seems that thenput wrong parts on again. Two weeks after the car is still leaking fluids. Four times I went to the shop and car is still not working!!! Thousands and still not fixed. Never ever again will I recommend or take my car to this shop.

This business has been a reliable repair for my parents Golf for over 15years. They have sorted out…read moreproblems step by step and replaced and repaired what was needed. The now 20 year Golf is still running well in the city and on 401 trips. Dad has moved away but the car still comes back to Universal Garage. This is a reliable local business.

I took my vehicle in twice to fix the a/c and was charged twice but he never fixed it. He won't…read morehonour the two warranties or give me a refund. He contradicts himself and lies about what occurred. He says he doesn't have to fix it because I asked for a refund! But he doesn't say why he won't give me a refund. He never offered to fix it. I was never told an apprentice was going to work on my vehicle; I was never told about this $150. charge upfront before I was allowed to arrive; I was never told that the repairs were not done and it was just diagnostic, or I was never told to make an appointment to come back. The second time I assumed I wouldn't be charged and was, but those repairs were shoddy also. Then I was stranded for the third time in the 33C heat while on a long trip. I reported the failure immediately upon returning home but he keeps saying he doesn't have to deal with the issue because I didn't report it as soon as I got home, when I did! He has no way of knowing when I got home, but is using all of these false accusations that are totally irrelevant, to not have to do what is right and honest. He is violating both the MVA and the CPA and although he says he has a lawyer, he won't give me the name to put it on the Claim form for court. He wouldn't even answer my complaints but had his sister keep emailing me with ridiculous statements and lies. She kept making statements that incriminated him as she admitted the apprentice didn't do the work right and she should've supervised him. I even had a witness there after the first failure of the first repairs, as the witness felt I was being scammed, so he overheard the agreement I made with Glenn about fixing the car, but as soon as the witness left, suddenly the agreement changed and different repairs were done. When asked why I was getting this huge second bill, and why the agreement was suddenly changed, the sister/secretary stammered and couldn't answer as she knew that the first repairs were under warranty and I shouldn't have been charged. They knew I was a senior, injured and ill, and they took advantage of me. Now others have come forward online to relate they had bad experiences there also. Never once would he respond about why the work wasn't under warranty or why he wasn't responsible to give me a refund or repair the vehicle. He lied and said that they witnessed everything being explained to me, but the apprentice and I were outside and they certainly did not witness that conversation. I was led to believe the first repairs were permanent and just because they failed, now they are pretending I was told they were only diagnostic and I had to bring the car back. It doesn't make sense I would accept a temporary fix and get stranded while on a long trip in the States. Now I am stuck again for a week without a vehicle which disrupts my business and costs me financially. Do not go to a mechanic who won't honour the warranty (twice) or provide a refund or who won't answer to complaints.

Don't let the location behind the Adult toy shop put you off... these guys are the real deal. I…read moreknow nothing about cars and do very little to maintain my 2006 Maxima. A friend told me about Glenn who has 27 years experience as one of the best Nissan Techs in the country. My first visit he solved a sensor mystery that had befuddled several mechanics before him. All the work was done on time and as promised. He put my car up and walked me under it to show me what he had done and what he still had to do. I'm going back soon!

I had a wheel bearing let loose on my trailer comin g down from Rideau Ferry . I noticed it when I…read morewent to park itin the driveway. This was Monday around 4:00pm. I called Frank and Henry and they said they would have a look at it if I got there before five. I took it right over. It was obvious that it need a new right wheel bearing kit. They suggested looking at the left bearing as well as it was probably not so good either. Which it wasn't. Al called me around 12:30 to say it was all done and ready for pickup. I can't say enough good things.... excellent service, courteous, skillful, friendly manner and a very reasonable price. Thanks Al Highly recommended!

we've been taking our vehicles (mostly "imports") to Frank and Henry's for 20 years. Always capably…read moreserviced and reasonably and fairly priced. No reason to go elsewhere.

First time customer and was so beyond thankful someone recommended them to me. Highly recommend…read morethis shop to anyone. Will be the place I go from now on! Thank you Action Auto.

You want the job done right ~ then take your vehicle into Action Auto . I have been dealing with…read moreWally and his crew of top notch mechanics for a little over five years with no problems . They offer a superior service that is second to none ~ these guys are the real thing ; they are honest , reliable and do the job right !