What a treasure this place is! Hard to think of anything that they don't do quickly, quietly, and…read moreprofessionally. Very knowledgeable and helpful. First-class documentation and very friendly and helpful staff. All this for exceptionally reasonable charges. A pleasure to deal with.

Knowledgeable and entirely trustworthy! Have had my cars serviced there for over 30 years an…read morereferred many friends...women are especially impressed with their communicating how things work.

I brought my vehicle in for repair. Repaired and left shop. Brought back to shop and more parts…read moreinstalled. Drive away and two weeks later car quits. Seems that thenput wrong parts on again. Two weeks after the car is still leaking fluids. Four times I went to the shop and car is still not working!!! Thousands and still not fixed. Never ever again will I recommend or take my car to this shop.

This business has been a reliable repair for my parents Golf for over 15years. They have sorted out…read moreproblems step by step and replaced and repaired what was needed. The now 20 year Golf is still running well in the city and on 401 trips. Dad has moved away but the car still comes back to Universal Garage. This is a reliable local business.

We got a flat tire at the Fort Henry parking lot…read more CAA came to tow us out of there and recommended this place and I'm glad they did because they were really great and took good care of us. The staff was super nice and helpful and they did their best to get us a new tire as fast as they could because we told them we were on our way home. They picked us up and dropped us off in their courtesy car AND even sent us a follow up email a week later. I'm so impressed with them.

Always get good service when we come here. Specifically during covid they were able to book us in…read moreand look after our needs without causing distress to themselves or us. Very professional and friendly.

I normally get my oil changes done at a local garage that I have dealt with for a number of…read moredecades, but they were not able to accommodate me on short notice at this particular time and so I chose to try the great Canadian Oil Change On the recommendation of my wife, who mentioned that the owner was a Christian, a follower of Jesus Christ, and being a believer myself, it gave me a trust level of his business ethics going in. I was not disappointed. I waited about five minutes after which I was brought into the service bay and the oil change began. The service was prompt. The staff were knowledgable and courteous, and I have nothing but good things to say about Simran, Bhanu, and Robin. They were friendly and helpful in pointing out areas where my tundra truck was behind in its maintenance schedule, but they were not pushy. And when I used the online coupon in payment, the cost was Just slightly less than what I have been paying at my local family owned garage for the same service. Once the service was completed and the invoice paid I received an email which included a coupon for my next oil change. All in all an excellent first experience with the great Canadian oil change.

Went there today, 8 March Wednesday, my wife recommended it, never heard of it, of course not from…read moreKingston? Anyways the staff are great, first name basis, helps that I am a US Marine Corps retired, long story. The staff took care of me, let me wait inside, very good service for sure! Recommend this place for all drivers for sure, Michael Dodds!

I took my vehicle in twice to fix the a/c and was charged twice but he never fixed it. He won't…read morehonour the two warranties or give me a refund. He contradicts himself and lies about what occurred. He says he doesn't have to fix it because I asked for a refund! But he doesn't say why he won't give me a refund. He never offered to fix it. I was never told an apprentice was going to work on my vehicle; I was never told about this $150. charge upfront before I was allowed to arrive; I was never told that the repairs were not done and it was just diagnostic, or I was never told to make an appointment to come back. The second time I assumed I wouldn't be charged and was, but those repairs were shoddy also. Then I was stranded for the third time in the 33C heat while on a long trip. I reported the failure immediately upon returning home but he keeps saying he doesn't have to deal with the issue because I didn't report it as soon as I got home, when I did! He has no way of knowing when I got home, but is using all of these false accusations that are totally irrelevant, to not have to do what is right and honest. He is violating both the MVA and the CPA and although he says he has a lawyer, he won't give me the name to put it on the Claim form for court. He wouldn't even answer my complaints but had his sister keep emailing me with ridiculous statements and lies. She kept making statements that incriminated him as she admitted the apprentice didn't do the work right and she should've supervised him. I even had a witness there after the first failure of the first repairs, as the witness felt I was being scammed, so he overheard the agreement I made with Glenn about fixing the car, but as soon as the witness left, suddenly the agreement changed and different repairs were done. When asked why I was getting this huge second bill, and why the agreement was suddenly changed, the sister/secretary stammered and couldn't answer as she knew that the first repairs were under warranty and I shouldn't have been charged. They knew I was a senior, injured and ill, and they took advantage of me. Now others have come forward online to relate they had bad experiences there also. Never once would he respond about why the work wasn't under warranty or why he wasn't responsible to give me a refund or repair the vehicle. He lied and said that they witnessed everything being explained to me, but the apprentice and I were outside and they certainly did not witness that conversation. I was led to believe the first repairs were permanent and just because they failed, now they are pretending I was told they were only diagnostic and I had to bring the car back. It doesn't make sense I would accept a temporary fix and get stranded while on a long trip in the States. Now I am stuck again for a week without a vehicle which disrupts my business and costs me financially. Do not go to a mechanic who won't honour the warranty (twice) or provide a refund or who won't answer to complaints.

Don't let the location behind the Adult toy shop put you off... these guys are the real deal. I…read moreknow nothing about cars and do very little to maintain my 2006 Maxima. A friend told me about Glenn who has 27 years experience as one of the best Nissan Techs in the country. My first visit he solved a sensor mystery that had befuddled several mechanics before him. All the work was done on time and as promised. He put my car up and walked me under it to show me what he had done and what he still had to do. I'm going back soon!

Ripped me off. Brought my car in to have the A/C diagnosed. They told me it would only be $150 to…read morediagnose, I did not agree to them doing any work on it without speaking to me first. They called me later that day to say they went ahead and fixed it by just refilling the freon that was empty and it would be $600. I picked it up and the A/C was blowing cold so I was like whatever, it works. 1-2 weeks later it stops working. They told me to bring it back in. Then they give me this whole story about how they put dye in the lines and can see its leaking massively from multiple areas and would be at least $1600 to fix. I asked what the diagnostic charge was for if they never diagnosed it, just filled it up? They just talked in circles and claimed they didnt have to dye at the time and couldn't have known it was leaking blah blah blah. Total BS. The first thing they would do is check the pressure of the hoses before filling with freon and that would show immediately that it was leaking and not going to hold the freon. They filled it anyway so they could charge me more money since I already told them I would not be spending big bucks to fix this car.

TAKE YOUR CAR HERE! You won't only get exceptional service - you'll also get it with a smile! Fair…read moreprices, and great people. Likely cheaper than any other place in the city, too.

Not even that, could not be better, cheaper woukd be good. Charged for a Euro oil change package,…read morecar made in Mexico, then $19 extra for "specialty" oil filter, taxes in, $163 For a oil change on a very common car/engine combo. Making up for pandemic, still? Value thumbs down.

Fantastic customer service. Ethan was a great help getting my car figured out. I'd recommend this…read moreplace to anyone in need of service.

I had a wheel bearing let loose on my trailer comin g down from Rideau Ferry . I noticed it when I…read morewent to park itin the driveway. This was Monday around 4:00pm. I called Frank and Henry and they said they would have a look at it if I got there before five. I took it right over. It was obvious that it need a new right wheel bearing kit. They suggested looking at the left bearing as well as it was probably not so good either. Which it wasn't. Al called me around 12:30 to say it was all done and ready for pickup. I can't say enough good things.... excellent service, courteous, skillful, friendly manner and a very reasonable price. Thanks Al Highly recommended!

we've been taking our vehicles (mostly "imports") to Frank and Henry's for 20 years. Always capably…read moreserviced and reasonably and fairly priced. No reason to go elsewhere.