Being retired, I don't drive very much and it's sometimes quite a while between maintenance…read moreappointments. As a result, some things start to pile up. While waiting for an appointment with a dealership, two icon lights had come on and tires were going soft and I was getting antsy not knowing if my car was going to let me down or I was doing damage by continuing to drive it without getting repairs done in a timely manner. I phoned Paul's Auto one afternoon recently, got an appointment for the next morning and voila, all is now well, and at a very reasonable cost

I was given Paul's address and needed some work on my car. When i went and inquired about the cost…read morePaul had the quote ready for me in 5 minutes. I had been to two other places and their quotes were between $150 and $260 more then Pauls. I was given a guarranty and warranty on the parts which is normal i know. So i asked them to do the work for me and the job was done within 2 hours. I would recommend this service.

I took my vehicle in twice to fix the a/c and was charged twice but he never fixed it. He won't…read morehonour the two warranties or give me a refund. He contradicts himself and lies about what occurred. He says he doesn't have to fix it because I asked for a refund! But he doesn't say why he won't give me a refund. He never offered to fix it. I was never told an apprentice was going to work on my vehicle; I was never told about this $150. charge upfront before I was allowed to arrive; I was never told that the repairs were not done and it was just diagnostic, or I was never told to make an appointment to come back. The second time I assumed I wouldn't be charged and was, but those repairs were shoddy also. Then I was stranded for the third time in the 33C heat while on a long trip. I reported the failure immediately upon returning home but he keeps saying he doesn't have to deal with the issue because I didn't report it as soon as I got home, when I did! He has no way of knowing when I got home, but is using all of these false accusations that are totally irrelevant, to not have to do what is right and honest. He is violating both the MVA and the CPA and although he says he has a lawyer, he won't give me the name to put it on the Claim form for court. He wouldn't even answer my complaints but had his sister keep emailing me with ridiculous statements and lies. She kept making statements that incriminated him as she admitted the apprentice didn't do the work right and she should've supervised him. I even had a witness there after the first failure of the first repairs, as the witness felt I was being scammed, so he overheard the agreement I made with Glenn about fixing the car, but as soon as the witness left, suddenly the agreement changed and different repairs were done. When asked why I was getting this huge second bill, and why the agreement was suddenly changed, the sister/secretary stammered and couldn't answer as she knew that the first repairs were under warranty and I shouldn't have been charged. They knew I was a senior, injured and ill, and they took advantage of me. Now others have come forward online to relate they had bad experiences there also. Never once would he respond about why the work wasn't under warranty or why he wasn't responsible to give me a refund or repair the vehicle. He lied and said that they witnessed everything being explained to me, but the apprentice and I were outside and they certainly did not witness that conversation. I was led to believe the first repairs were permanent and just because they failed, now they are pretending I was told they were only diagnostic and I had to bring the car back. It doesn't make sense I would accept a temporary fix and get stranded while on a long trip in the States. Now I am stuck again for a week without a vehicle which disrupts my business and costs me financially. Do not go to a mechanic who won't honour the warranty (twice) or provide a refund or who won't answer to complaints.

Don't let the location behind the Adult toy shop put you off... these guys are the real deal. I…read moreknow nothing about cars and do very little to maintain my 2006 Maxima. A friend told me about Glenn who has 27 years experience as one of the best Nissan Techs in the country. My first visit he solved a sensor mystery that had befuddled several mechanics before him. All the work was done on time and as promised. He put my car up and walked me under it to show me what he had done and what he still had to do. I'm going back soon!

Such an amazing experience dealing with Kingston Collision. From the initial estimate with Warren…read moreto the explanation of repairs needed and the final inspection upon pickup of my vehicle. Kingston Collision went above and beyond to ensure my vehicle was repaired to the manufacturers standard. Their certification list is what drew me in initially. My Toyota RAV4 had been in a minor collision and there assurance that they would follow Toyota procedure made me confident I would get a quality repair completed. They are not only Toyota certified but have almost every major brand certification including, Tesla, BMW, Mercedes, Lexus, and Honda just to name the few I remember. If quality service and kind people is what you're looking for then Kingston Collision is the place for vehicle collision repairs.

I came in with our vehicle after my kiddo had a parking lot fender bender. I asked Warren to let me…read moreknow my options: What would we need to do to secure the fender/bumper and what would we need to do for a complete repair? Not only did Warren give us a number of options, he actually popped the fender back in place and gave some advice for securing it on our own. At no cost. Thank you, Warren!

I could not be happier with my experience at Krown Kingston this past week! Not only did they do a…read morefantastic job spraying the car, but when it came out, it was so clean it looked brand new. Spring bugs can be brutal and are usually so difficult to remove from the windshield and front bumper -- but you'd never have known there had been any on it before. It was spotless! Thank you to the team for the excellent service and the extra touches, like the pen included with my invoice. Much appreciated!

Staff were super nice and the guy even buffed out a scratch for me for free. Very happy with the…read morejob they did.

My wife's car was on it's last day of inspection and they got me right in and were great people to…read moretalk to.

They kept my car for over 2 months. Never would call us to let us know what was going on with it…read more We had to call them weekly. Didn't fix what was asked or what they said they would. The woman at the desk told us the wrong information. Told us three different times it would be done by a certain day and obviously it never was. It was brought there originally to get inspected, and that never happened. My husband was handling calling them until I had had enough and called to see what was going on. The owner was very rude on the phone with me. I have a feeling they didn't appreciate a woman questioning them. After I did they claim they heard someone say something they didn't like as they were hanging up and called and told us to pick up the car. After two months of being there and them telling me it was almost done they only put on two control arms. I have never dealt with such a run around! There was a mess up in the beginning with parts we ordered that were incorrect so we take full responsibility for 2 weeks of that, but the rest was their incompetence! The car wouldn't turn over when we picked it up so I am sure they had not touched it or tried starting it in a month!

I wanted my car cleaned inside and out. And that's exactly what happened. My car was shining and…read morespotless. And none too soon. My poor car really needed it. I was very grateful for this excellent service. And although it's not promised, I was driven home and picked up. I was so delighted. Thank you VERY much. Roberta

Convenient location to wash and detail my car. Good value. Only complaint I have is sometimes the…read morechange machine doesn't take my cash.