A year ago, I would have absolutely recommended Lanier Urgent Care, but after today I most certainly do not!
I have had 3 separate infections, illnesses in a month! I saw my regular Family Dr. one day last week and had a full work up with a full blood panel, on that day I felt fine but made sure I informed him that had recently had 2 separate "colds" in the past 3 weeks.
The next day I woke up feeling ill again and worsened in the following days. I just took OTC cold medication while I waited for my test results. I received my results in the mail after lunch yesterday, Thursday October 31 2019, when I saw that they in fact showed an elevated WBC indicating another bacterial infection I called his office to inform him that I had become quite ill, and to inquire about trying to get a sick work in visit. Unfortunately it was too late yesterday, a Thursday and my Dr. doesn't work on Friday, nor were there any work ins with another Dr.
They were kind enough to go ahead and send me an antibiotic prescription to my pharmacy, but I remained in a great deal of pain. After trying every OTC pain reliever there is, a prescription anti-inflammatory, ice and heat, I gave in and sought treatment today at Lanier.
I would like to first note that I am a very pain tolerant person. I am disabled due to injury and have lived in pain every single day for many years now and am not on a narcotic regimen!
I also am a self pay uninsured individual! I did not come to the decision to go to Lanier Urgent Care lightly! I had antibiotics, I had anti-inflammatories, I had prescription nasal spray, and had recent blood work so therefore I had a diagnosis! But I am in severe pain! I begrudgingly broke down paying out of pocket, and asked Lanier Urgent Care for Help, which I was denied!
This female PA came into the room and after I had explained my situation to her, including the fact that I have now Literally been sick for Over a Month, she denied me care! She never even once physically touched my body to evaluate my pain, look at my tonsils, check any glands or nodes, look in my ears ect., Nothing, unless you count the contact that your supposed "support dog" gave my foot!
She told me that she would give me a shot of antibiotics and because I had an allergy to the pain meds that she would prescribe, that she would not write one for a substitute! As I mentioned before, I did not come to my decision lightly, it was money that I really couldn't afford to pay especially due to the fact that I have to go every 3 months to my own Dr. for my health issues, and I am quite pain tolerant! I was literally in tears and the PA's assistant just told me to give her my butt cheek for the antibiotic shot, to take a breath in so it would hurt less, which is pointless because I can't feel that part of my body due to severe nerve damage, and says "okay you're all done!" Absolutely 0 compassion or empathy from her, and as I exited the exam room still in tears I stopped to asked the PA if I had to check out, which she could not understand my first attempt of asking due to my trying to talk over tears, I then repeated my question and she said "nope you're all done, have a nice day!" Seriously! I'm in tears because I'm in pain and know I am going to continue to have to suffer because I am allergic to the pain med that she would have prescribed, but would not prescribe the one that I can take, and let me just say I wasn't asking for a stronger med, I was asking for a safer medication for myself!
These people cared so little for me that they had the audacity to not care that I was in tears due to pain, desperation, and the $125 I paid for a pointless shot of antibiotics, they cared so little for me that they never even examined me; Then have the audacity to basically act like bullies and tell me to have a nice day as if they were laughing in my face due to the fact that there were tears streaming down my face!
They never asked if I were okay, inquiry as to why I was crying, nothing!
Thanks Lanier Urgent Care for basically stealing my money, not even caring enough to do your job and examine me, wasting my time and causing me more pain, and also making me feel traumatized by bullies and triggering my PTSD!
You advertise and pledge your dedication to pt's, you say that your entire goal of your establishment is to cater to your pt's ensuring that they're well cared for and that they Feel cared about! I can tell you right now I was traumatized by the experience I had at your establishment and you managed to do so w/out even a single Touch from any of Your so called care providers!
Hope you're proud of yourselves! read more