Last Tuesday my mom was looking for a same day English translation of her German birth certificate and Language People was able to provide the translation within 24 hours. This pleased my mom because she needed it to become a U.S. citizen. I couldn't be more happy with the level of customer service and responsiveness that they provided. read more

After filing a claim in the small claims court against the company, the owner of the company Lisa called me and she was very professional on the telephone with her manager and me. After hearing my explanation, she understood that they declined payment to me was due to some miscommunication by the staff -- they thought I was ordered for the specific dialect and was not able to perform my job, thus declined payment nor did not charge the client--Lisa agreed to pay me after my explanation of the incident and told me the staff need to be trained to understand the different needs of various dialects, i.e. Chinese is not only a single dialect which can be understood throughout -- and offered to pay me; however, since they have waited so long for not billing the client, they won't be able to bill them anymore, so I agreed to accept 50% of the payment as my contribution to the company's intent to contribute to the community for good causes, and, being women of faith, we settled out of court on this matter. However, I have not received any further assignments from this company. read more

I work for a medical office. We had a patient come in that wanted to utilize the services of this company. They stated that Language People were contracted with their insurance, and would pay the bill for the services. Per ADA law, we allow all patients to utilize any service they choose. However, we pay for service through a company we are already contracted with (though open to exploring other options!). Our therapist made it very clear that our company would not be paying for the service. Fast forward a few months, and to our surprise we receive a bill. I assumed it was a misunderstanding, and contacted them immediately to try to resolve it. I explained that we signed no contract, agreed to no bill, and kindly asked them to transfer the bill to the appropriate people. Responses to my emails quit coming, so I assumed it was taken care of. A few months later, we receive a second invoice. Again, I assumed that perhaps the first person I spoke to had just missed it or made a mistake. I kindly explained what had happened, and asked them to stop billing us. After some back and forth, eventually I quit getting responses. Again, no invoices for several months. I assumed it was taken care of. This month, I get a third invoice. This service occurred in July of last year - so in 9 months, I got three inconsistent invoices. This time, our invoice came with a letter simultaneously threatening to send us to collections, and also threatening to send the bill to the patient, which they insinuated would result in a 6 figure lawsuit against us. This has come across that they are attempting to bully and threaten us into paying a bill that was never our responsibility to begin with. I tried to assume the best of this company, as I understand that mistakes happen. We are reasonable, and were more than happy to address this reasonably. Instead, I feel strongly that this company is manipulative, unethical, and exploiting our ADA patients. We love our ADA patients, and have worked hard to create an environment where they feel safe and protected. We follow the law, and I do not appreciate this company trying to take advantage of us. Do not work with Language People. read more

I work with Language People for the past 8 years as an independent contractor. I've been very happy working with LP until the past 2 years. Not only they're paying me late but they are paying me short. They should take care of their interpreters and not cheat them. read more