Mom went here for Respite Care for ten days. She liked it so much she decided to stay. The staff is…read morevery attentive and caring. Mom says she likes the food. She really likes the activities, Bingo, Wine and Cheese, Arts and Crafts, and the weekly outings for restaurants and other activities like getting peaches and strawberries. I feel comfortable with her there. At 97 she needs the care of a full time staff.

From the owner: Waterstone on Augusta offers exceptional assisted senior living in Greenville, SC, delivered with…read morewarmth, dignity, and personalized care. Our assisted living services support residents with daily routines such as bathing, dressing, and medication management--so they can enjoy a life rich in wellness and independence. With tailored care plans, chef-prepared meals featuring seasonal and regional flavors, and amenities including cozy household-style dining rooms, a café, garden areas, and sunlit lounges, residents thrive in a homelike environment. Whether you're considering long-term care, memory support, or short-term respite, Waterstone on Augusta meets you where you are with comfort and compassion. Schedule your personal tour today to experience the nurturing atmosphere and standout hospitality for yourself.

We needed to move my mom from her house to a place that was easier to take care of and where she…read morewould be more secure. After looking at about 7 local facilities MBT seemed to be a great fit and that was proven over the last 3 Years. Note, if you need a layer of medical care/attn you will need a third party to come in and they can refer groups to you. She made a lot of new friendships there and hated to leave but she is now in need of a skilled care facility due to a severe decline in health. Highly recommend to any older folks out there that want to downgrade from a house but still rather self-sufficient.

I've worked for the company for 10 years and absolutely love this community. Our residents are…read morewonderful and very welcoming to new neighbors.

This is truly outstanding place for senior independent living. The staff from housekeepers to…read morekitchen staff to management only have the concerns/desires of the residents first and foremost. (A good example happened today. A resident reported being (either positive for or a covid exposee. Quickly, a letter was published and delivered to all residences stating we are all (including staff) to be tested for Covid weekly. This afternoon, I received a phone message directing me to report to the health services for the test. Other (minute) problems have been dealt with quick and professionally. Is there enough to keep one occupied. Yes, if one is interested. Transportation to medical appointments or local shopping is available. The residents, on the whole, seem (to me) to be friendly, outgoing and caring individuals. Is it perfect here - of course not, but, IMO, it is certainly a cut above of other "independent living" facilities in this area. I recently had moved into another facility near here. Absolutely no comparison. When I was first looking for an independent living facility last July, I came across the website for Merrill Gardens. My only thought, at the time, was this place was so new, offered so much - that it was out of my price range, so I, to my regret, did no further price checking. (WHAT A MISTAKE). I wasted 4 months of my time. Are there negative points here. Of course, but they are minimal and easily foreshadowed by the positives. However, the negatives are, IMO, strictly personal. 1) The food, while quite good, is sometimes served lukewarm and 2) sometimes questions are answered differently depending on which member of staff is asked. If I were asked to give Merrill Gardens - Columbia a grade of 0-100%, I would not hesitate to grade it at 97% John Bruneel

From the owner: We offer quality senior living in the heart of one of Columbia's most popular neighborhoods, close…read moreto the downtown core. Explore our quality independent senior living and assisted living lifestyle options from a family-owned company that knows connection is everything.

This facility is beautiful and clean. The staff is extremely friendly and helpful. Been around the…read morecommunity for over a year now and I have very much enjoyed it. HOWEVER the HR at this facility is TERRIBLE. The woman named Shelby runs HR and she is truly the most unhelpful and miserable person I've ever met. Besides that it is a beautiful safe community that is really tight knit like family. You or your loved one would enjoy the atmosphere.

My experience with Summit Hills was not just disappointing, it was alarming…read more They have a strong sales process. You will walk away thinking your loved one is going to be well cared for and supported. After the move in, that level of attention disappears. From that point on, you are largely on your own. If your loved one is fully independent, this facility may work. If they decline, do not assume the care will adjust to meet that need. In my experience, it did not. Care here is inconsistent and unpredictable. There are a few staff members who clearly care, but others appear disengaged. The larger issue is management. There does not seem to be a consistent standard being enforced, which leaves families relying on chance instead of a dependable level of care. Basic expectations were not reliably met. Cleanliness, housekeeping, and routine support were inconsistent. Issues that should have been handled quickly were not, and follow through was lacking. This does not feel like a resident first environment. Too many decisions seem driven by what is easiest for staff rather than what is best for the people living there. Communication follows the same pattern, slow, unclear, and requiring repeated follow up. If you place a loved one here, plan to stay heavily involved. You will likely spend more time checking on their care than you expect, simply to ensure basic needs are being met. At this cost, the level of inconsistency is hard to justify. You may get good care, or you may not. That uncertainty alone should make any family stop and think very carefully before making this decision.

Our 83 year old brother required a sudden increases care. On short notice, Merrill Gardens provided…read morea welcome , caring environment for him while we assessed his new needs. Our entire experience was excellent. The marketing staff privided a smooth and complete introduction, the management staff provided an efficient settling in and was always ready to handle personal requests, the activity staff made sincere and warm effort to get to know him and integrate him into life at MG, the housekeeping staff was friendly and effeicient, and the kitchen and wait staff were consistently at the top of their game: excellent meals, friendly, personal service. Altogether your team effort has made MG into a wonderful, caring home for our brother. in caring for multiple aging relatives for nearly twenty years at over eight facilities in several states, we can say with conviction that the total environment at Merrill Gardrns was the best we have seen. Thank you.

The resident at Merrill are absolutely amazing. The community it beautiful & the staff is one of a…read morekind. Wonderful community!

My husband and I have had a great experience here. The care quality was excellent. Three members…read morethat make this establishment run smoothly are Cassandra, Tiffany and Anita. The office staff, concierge, social worker's er dietitian and physical therapy were kind and understanding. We are in a difficult situation and they helped to make it better.

First of all, I can only speak to the Memory Care portion of the Cascades. The person in charge is…read moreMichelle. My Aunt was not cared for properly. Her clothes were dirty, had food spilled on them and not cleaned up. They do not do any activities with the patients. Don't be fooled by the menu, they feed the residents hot dogs and fried potatoes, mostly what I call a middle school cafeteria diet. She always seemed to be in some sort of catatonic stupor from the medicines they gave her, and I found her and the other residents asleep in their wheelchairs most of the time. Once a friend came to visit her and found a dirty diaper on the floor in her bathroom. The friend went to the desk to tell them and then went back and stayed with my aunt for another TWO HOURS and no one came in to clean it up. My aunt is now at a different facility, and she is doing so much better. She is getting healthy food, participates in all the activities, and is in a clean, nice environment. They continued to bill us after she moved and still will not return our calls. Please do your due diligence. Just because it is expensive, does not mean it is quality care. Stop in at random times, so they do not know when to expect you. Go at meals and see the food for yourself. But better yet, do not put your loved one here. It is absolutely awful.