It began when mom fell and broke her hip. Mom is 84 years old Dad is 90 years old. He is legally…read moreblind because of Macular Degeneration. Mom broke her hip and had to have surgery. Dad required care 24/7. He could not even dress himself. We reached out to A Place for Mom. We were contacted by Pacifica at Skylyn in Spartanburg, SC. They came to dad's house on to assess him to see if he would qualify for their services. He did qualify for Memory Care. They also had a place in the facility for mom in Assisted Living once she was released from acute care. (That is another story) The two people who came were so nice and really made their facility sound amazing. Having no experience, we trusted that this was all true. We moved dad into the facility. When we arrived, there were several people to welcome us. We were told that we could call anytime, and someone would let us talk to him. We could not reach anyone, and no calls were ever returned. We left our sweet dad in their care, feeling like we did the right thing. This is what I had given them $2,000.00 for a Community fee and had planned to be paying $4,000.00 a month. We got a call on Thursday morning 11/4 letting us know that dad had fallen during the night. They told us that he had bruising on his hands and were concerned that something might be broken. We gave permission for him to be taken to the hospital for x-rays. EMS took him to Mary Black Emergency. They questioned how the fall happened and were suspicious that no one at Pacifica knew when dad fell or how long he had been on the floor. These are notes from dad's Mychart notes by emergency. Patient Brought from Skylyn today after fall during the night. Patient has dementia and report given by EMS that he keeps complaining of hands and lower back pain. Duration of down time is unknown. Patient has abrasion to right shoulder and bilateral knees. The patient is a 90-year-old male with a history of dementia, seizures, hypertension and blindness that presents today from nursing facility for evaluation of a fall. The history regarding the fall is missing quite a few details. Paramedics state that the nursing staff reports that he fell last night however none of the nursing staff that was there on third shift was available to give report and there are very few details regarding whether the patient was found down, how long he was down, what the patient hit or any other details. Paramedics who stated that the patient's family states that his hands are always bruised however the nursing staff at his skilled nursing facility states that this appears to be worse and wants it evaluated. When the patient is questioned about his fall he is unable to provide many details. He states "while I suppose I did fall last night." When asked where he hurts the patient states "I suppose it might hurt my back but I am is not sure." He states that sometimes he just falls and does not know why. We were told that he had Aspiration Pneumonia. I went and asked to speak to the Administrator at Pacifica. I showed him pictures I had taken in the hospital. He was not aware of the incident. Dad only had his bottom set of dentures. I went to his room to look for them. I looked in the closet. There was a strong odor of urine. I grabbed a trash bag and stuffed the clothes in. I dumped the clothes in the washer. We saw dad's t-shirt that had what looked like dirt all over the front. This was after being washed. This was dried blood! How could someone take this shirt off our dad and not say anything? I sent this picture to the Nursing Director and Administrator at Pacifica. Mom was moving into Pacifica the next day. She knew that dad was in the hospital and had pneumonia, but nothing more. I went to meet mom at the facility. I had a conversation with the Nursing Director about her medicines. She told me that she had talked to the staff that found dad and that they were going to have a meeting to discuss procedures for new residents. I told her that the stains on the t-shirt were dried blood. She said that the staff person thought it was poop. As a trained nurse she certainly should have known what it was. The facility is not clean, smells of urine most times, roaches in stairwells, and elevator(s) are not working . Dad has been in the hospital for six days. The doctor told us that he had a heart attack. He is still having trouble breathing and is not coherent. I was contacted by Hospice that same day! They were gracious and kind. Dad was transported to the Agape Care/Hospice facility in Lan

Hi I have a family member that was at Pacifica Senior Living Skylyn. This location was purchased…read moreand now a apartment complex & I still haven't located my Loved one . Do you know where all their patients was moved ? I have no clue how to get in contact with someone . No one reached out to us .

My husband developed a uti and was re hospitalized after going to Rose Crest for rehab. I…read morerequested a change in briefs at noon and it took 1 1/2 hours of begging to make that happen. They advertise lab services on site. NOPE! When I suspected UTI they said they would do labs "later that night" and results would be back "sometime next week." He could have been dead by then.

When I say the rehabilitation in this place is a joke, it's a whole comedy show. My father-in-law…read moreis now on his death bed because of this place. We had to send him back to the hospital for severe dehydration, which started his A-Fib, which also led to him having multiple strokes. This man was walking, driving, going grocery shopping before this place touched him. He was also able to get up with assistance to go to the bathroom, and was told to use the diaper that he was put in because the night nurse didn't want to do her job. Please find another facility and do your research. This is not a good place for anyone! I would give negative stars if I could

The Pearl is a lovely community. They have a very compassionate and dedicated care team, and if you…read moreare searching for your loved one, this is a place for you to come tour.

The people at the Pearl are so loving and caring. If you need a homely feel for your loved one…read moreplease visit. Nancy and the team will be happy to show you around.

We needed to move my mom from her house to a place that was easier to take care of and where she…read morewould be more secure. After looking at about 7 local facilities MBT seemed to be a great fit and that was proven over the last 3 Years. Note, if you need a layer of medical care/attn you will need a third party to come in and they can refer groups to you. She made a lot of new friendships there and hated to leave but she is now in need of a skilled care facility due to a severe decline in health. Highly recommend to any older folks out there that want to downgrade from a house but still rather self-sufficient.

I've worked for the company for 10 years and absolutely love this community. Our residents are…read morewonderful and very welcoming to new neighbors.

Arden Woods is a nice facility, however make sure you want to stay indefinitely. My folks decided…read moreto move closer to family after the Covid lockdown and haven't gotten their $190,000 deposit back in 2 years, and might have to wait up to 3 years before getting it back. Make sure you read the fine print before signing up.

I kept waiting to post this review for fear I would jinx the great experience I have had moving my…read moreparents to Ardenwoods. But we finally completed the move last week and I have nothing but high praise for this community. The physical property is beautiful and it was great for my parents to be able to have choices in flooring, cabinetry, countertops (granite is standard!) etc. Really anything. Special accolades to Sarah and Colleen who were so very kind and helpful every step of the way. During the move-in they would magically appear just as we thought of something we needed or had a question to ask. As an out-of-town daughter, Sarah, Colleen and the whole crew at Ardenwoods gave me a level of comfort I didn't think was possible. This is a fabulous place with wonderful people

The resident at Merrill are absolutely amazing. The community it beautiful & the staff is one of a…read morekind. Wonderful community!

Our 83 year old brother required a sudden increases care. On short notice, Merrill Gardens provided…read morea welcome , caring environment for him while we assessed his new needs. Our entire experience was excellent. The marketing staff privided a smooth and complete introduction, the management staff provided an efficient settling in and was always ready to handle personal requests, the activity staff made sincere and warm effort to get to know him and integrate him into life at MG, the housekeeping staff was friendly and effeicient, and the kitchen and wait staff were consistently at the top of their game: excellent meals, friendly, personal service. Altogether your team effort has made MG into a wonderful, caring home for our brother. in caring for multiple aging relatives for nearly twenty years at over eight facilities in several states, we can say with conviction that the total environment at Merrill Gardrns was the best we have seen. Thank you.