Recently purchased and received Friday April 7, 2023 Original Vintage Gibson Hummingbird Cherry…read moreSunburst Guitar. Talked to Lake, Chris, Shaun and Jason. Very nice and helpful. Makes a customer welcome and received guitar and everything perfect. Thanks to all!!

The representatives there were very helpful, courteous and attentive to what I needed.read more

I've had Jim work on four of my guitars: one restoration of a badly damaged classical to player…read morecondition; one replacement of a pick up selector switch in a Tele copy, one repair of a humidity -damaged acoustic (US made Martin), and one setup of an American Standard Tele. Prompt, organized, on time for appointments, personable, affordable and terrific work.

I called and left a message about doing some work on a guitar. Two days later I haven't heard back…read more Here's a rather snotty reply from the apparent owner on this exact subject: "Thank you for recognizing that we're extremely busy. I understand your position. We do the best we can balancing our time to actually do our work and respond to inquiries. I can't apologize for being successful, and hope you understand our situation." Apparently, answering customer inquiries is not "our work." As for the unforgivably high-handed "I can't apologize for being successful" I would say that if you're that "successful" you should be able to afford to hire someone to answer the phone and handle customer inquiries. Could you imagine leaving your guitar with them and then having to jump through hoops, if not show up in person, to find out if it's ready for pickup? Here are a couple of reviews reproduced here for your convenience: "this place is terrible, no communication with the customers, terrible interactions and no common sense! do not take your instruments here, find somewhere else to take your business. If I could leave 0 stars I definitely would!" "Don't go here if you value your time as they certainly won't. You can't just drop off a guitar during normal business hours, you have to make an appointment. No problem! I took the first available appointment (10:30am on a Friday) and notified my employer that I would have to pop out of the office that day to drop off my guitar. When I arrived the door was locked and lights were off. No problem! I'm 5 minutes early I'll just wait. When 10:35 rolled around, I decided to call their number. No answer but the voicemail system recommended I text them. So I left a voicemail and sent a text and then waited in my car. I waited until 10:50 for a response before I left. When I got back to my office, I received a very curt response that they had arrived at 10:45. No apology for no call/no show, not a single attempt to make it right. I'll enclose screenshots of that lovely conversation. I will take my business elsewhere." Needless to say, a word to the wise is sufficient.

The selection in the store is good. But they have some big corporate issues. The phone system…read moregives an open message when the store is closed. Google hours are incorrect. There is no voice mail. Service phone often rings for 20 rings (gave up after then) and never is answered. The people in the store know about these problems, but the corporate office does nothing to fix it. The corporate call center went so far as to tell me they couldn't control the hours on Google. What? Again, less than stellar workers. Also, personnel is not properly trained. ie: I was told I could get a flute repair done in a week, then I found out it was a month...after I flew to the USA with my flute from another country. So, I bought a new flute. I asked the service department to check it over completely as I did not live in the USA and wanted to make sure there were no issues. Note this was a rather expensive silver flute. They gave it to me saying it was perfect. Well, it wasn't! The interior was filthy...used. The f# key leaks. I am flying back to the USA. It took me 12 phone calls including 2 useless calls to the call center before I could speak to someone. I was promised a call back from the call center in 40 minutes. Never called. Bottom line is, good selection, knowledgeable sales people, lousy service and not the brightest in the call center. I think some of the staff is good at some of the stores, but really, they need training.

The former Ken Stanton Music is now a Music & Arts. I was happy to see they are still a well…read morestocked full service music store. My son needed to pick up an acoustic guitar and the staff could not have been more helpful. They had a roomful of choices and expertise on each. Store manager Jon Bon insisted on restringing the floor model for him. He and Billy Darling have been on the staff for decades. Added a hard case and off we went. Great experiences like that you can't get online.

I've dropped in a couple of times looking for particular guitars I don't have (don't ask)…read more The Staff is always friendly and helpful, answering oddball questions, and willing to make suggestions as they understand what I'm seeking. I haven't bought anything here yet, only because it wasn't yet in stock...which changes rapidly. Drop in, play as many guitars as you like (they will actually listen though you don't know it), and listen to their suggestions on Guitars you might like from their collection.

What a great shop! Had a problem with the finish on my Les Paul, on the spot Greg worked on it and…read morepretty much fixed it, but it needed more work- he took it to an acquaintance of his who buffed it out and I got it back the next day- all in time for the gig we had scheduled! Highly recommend this shop!

This shop stole money from us. When we signed our kids up The owner talked us into signing up for…read morepiano lessons. My wife wasn't sure she would use them so the owner promised she would give us a refund if we didn't use them. We were not happy with the quality of the lessons so we decided to stop. When my wife asked for a refund for the remaining lessons we already paid for the owner refused. Also, they are more concerned with complaining about the government than giving lessons. Everytime I took my kids in for lessons I was there for atleast twice as long because they never would start on time. I finally decided to go to a more professional organization

This place does music lessons and instrument rentals. I signed my eighth grader up for clarinet…read morelessons with Stuart. After a few lessons, my son's music teacher said it made a huge difference!

Great music store in West Cobb. I am always greeted with a smile when we go. My child recently…read morestarted clarinet lessons here. Andrew is awesome so far! I recommend this placed based on the few lessons we've had so far. The store is tidy and has a wide variety of instruments. I did not know about this store when we got ours but I now know that it's an option.

RBIII Academy is a wealth of musical knowledge for anyone at any spot in their musical journey. The…read morelead instructor and founder, Rickey, keeps every session fun while inspiring you to want to learn more. I have grown in both my talent and my love for music thanks to RBIII Academy. Thank you RB III Academy.

Mr. Roberts at RBIII Academy is such a great piano teacher! I really wanted to learn the basics of…read morethe instrument and the exercises and encouragement that he provides always makes me feel like I am progressing. He's very patient!

I bought my professional model flute from Allison and Dane 21 years ago. Allison was patient,…read moreshowed me several different models, and I came away with a beautiful flute that I still play today. I also bought my professional model piccolo from them. If you are looking for a flute, Allison is your person. She knows the flute as well as anyone I know, and I've been around the block a few times. She will make sure you are fitted with a flute that gives you the kind of response and tone that is best for you, and that will give you many years of pleasure playing. Go for it.

I cannot say enough good things about my experience with Alison and Dane at Whipkey's Music. I…read morerented a flute from them as an adult beginner and took some lessons by FaceTime. Alison was patient and positive; she's a gifted teacher with an encouraging manner. So after a few months I decided I wanted to stick with the flute, in great part because my cat likes to listen. It's all about the cats, right? So I wanted a nicer flute of my own. Alison had my try many different brands and types of flutes, listening with her experience to zero in on the flute that is just right for me. The process extended over 3 visits and a couple of months. Alison is a zero-pressure salesperson, more of a spirit guide through the world of flute. This is less like a retail experience and more like having a master tailor help to make a perfect suit. Today is New Flute Day. I cannot wait to get home and see if the kitty loves it too! Thank you Alison!