I unfortunately cannot recommend Lane Focus LLC based on my experience.
I hired and paid Lane Focus LLC $250 to photograph an event that was both a birthday party and an important celebration for my small business. This was a meaningful, one-time event with personal memories as well as moments I intended to capture for my business.
I remained extremely understanding and willing to work with her. When it came to receiving the photographs afterward, I made it clear that I was not trying to rush her and that I was willing to be patient with the editing and delivery process. I genuinely tried to give her the time and flexibility she needed.
What I did not expect was for that patience to turn into months of waiting, repeated unanswered messages, and ultimately a dispute over photographs that I believed were still missing.
As the screenshots attached to this review show, I repeatedly reached out attempting to resolve the situation directly and professionally. There were extended periods when my messages went unanswered. When I continued asking about the missing photographs, I was eventually told that the photos had already been included in the gallery. That did not match what I had actually received or what I had been seeing in the gallery while waiting.
This was especially frustrating because I gave her multiple opportunities to simply communicate with me and resolve the issue. I was not demanding an unreasonable turnaround time, nor was I expecting perfection. I wanted the photographs and services I believed I had paid for and straightforward communication about what was happening.
After months of trying to resolve this directly, I ultimately requested a refund because I no longer felt the situation was being handled appropriately. Unfortunately, we were unable to reach a resolution.
I am attaching screenshots of our actual communication so prospective clients can see the timeline and interaction for themselves rather than simply taking my word for it.
As a small-business owner myself, I completely understand that delays, mistakes, and unexpected circumstances happen. What matters is how a business communicates with its customers and responds when there is a problem. I was more than willing to be patient and work with her, and I gave her considerable time and multiple opportunities to make this right.
Between the months-long process, the lack of consistent communication, and the way my concerns regarding the missing photographs were ultimately handled, I would not use Lane Focus LLC again or recommend her services.
What makes the experience particularly disappointing is that this was both a birthday celebration and a small-business event. These were moments that cannot simply be recreated later because the photographs weren't delivered as expected.
I strongly encourage anyone considering booking to get the exact deliverables, expected turnaround time, and other expectations in writing and to keep copies of all communication. read more