Everything from booking to tour guide was exquisite. John McKinnon was our tour guide He was very…read moreengaging and entertaining. He was very knowledgeable of the local area as well as the history of Niagara Falls. Between my wife and me, 4 thumbs up.

We had the best time on this tour! John was our tour guide, and not only was he knowledgeable about…read morewhere he was but he had a bunch of fun facts about the area. He really gave us a GREAT tour. This tour was really worth the money. If you get the package with all of the extras, take advantage of them. It's so worth it. I can't rave about this company enough!

"An Incredible Niagara Falls Tour... Just Don't Miss the Bus"…read more What a tour. Seriously, worth every dollar. From start to finish, this was an extremely professional and well-organized experience. The tour guide was knowledgeable, engaging, and kept everything moving smoothly throughout the day. One of the best parts is how convenient the pickup system is -- they have pickup locations near all the major hotels in Toronto, which makes the whole process incredibly easy for travelers. There are several add-on options for the tour, and I highly recommend three of them: 1. The boat ride into the falls 2. Journey Behind the Falls 3. The helicopter ride The helicopter ride especially is one of those "you only live once" experiences. If it's outside your budget, though, the boat ride and Behind the Falls are still more than enough to make for an amazing full day. One thing I'd personally skip is the tower stop. The views are fine, but honestly the tower in Toronto is much better. Now for the one major warning: the cancellation and rescheduling policy is brutal. Even if your flight is delayed or canceled and you provide proof, you are still out the full amount. No refund, no reschedule, no flexibility. We learned this the hard way after our flight got badly delayed. I contacted them hoping to move our booking to the next day and basically got told, "good luck and goodbye." That said... the story has a happy ending. We ended up sprinting through the airport, grabbing a taxi directly from the terminal to the pickup location, and arrived at 8:03 for an 8:00 AM pickup. I had been communicating with them during the chaos and they agreed to hold the bus for five minutes. We used three of those five minutes like it was the final scene of an action movie... but we made it. In the end, I absolutely recommend this tour. Just book carefully, maybe avoid scheduling it immediately after your arrival flight, or get travel insurance for peace of mind. If you plan ahead, you're going to have an incredible time with a professional, organized tour company at Niagara Falls.

This company was absolutely the best! Throughout the days/ weeks leading up to our tour I received…read moreemails and texts reminding me of information regarding pickup and what to expect. They made everything soooooo smooth. I arrived 10 min prior to arrival and our guide "John" met us there. He was amazing. Everything was so punctual. The minibus was filled with happy people! We did a few stops along the way including a toilet break at a beautiful flower park, a break for maple syrup tasting. John ensured everyone who purchased tickets to behind the falls and the steam boat tour had tickets. And he happily escorted our group to the front of the line. Everything went smooth and John along the way gave us facts about parks and buildings as well as a few fun history facts about Toronto. I highly recommend this tour. He was extremely patient and it's great for ppl of all ages.

Took this tour 2 days ago. Booked it at their office somewhere between Buffalo Airport and Niagara…read morefalls when we got lost driving (I just KNEW my GPS had Canada loaded, but it did not.......) Anyway, Jim, the tour salesguy assured us that the tours would cost more when we got to our hotel. As we were staying at the Marriott Fallsview (which is is not cheap) we had already said we would try and cut down on other "luxuries". Jim was right, the hotel tours were more expensive. We paid $84.97 total pp for a 4 hour tour which included Maid of the Mist, Journey Behind the Falls, and a few other stops. Nick, our tour guide picked us up on time and he was wonderful. Lots of jokes-- some were funny, the ones that weren't were still funny b/c they were cheesy. Overall, a great and informative guy--even told us where to get good, cheap food. Now, why is it cheaper than the other tours? While everyone else is riding around in the comfort of a climate controlled bus or one of those modern mini-bus/vans, we were shoveled into a white (off white due to age) 14 passenger dodge van. Yes, the regular old style dodge van. No climate control -- it was either too hot or when we opened the window to get air, the draft was killing me. I didn't say anything about the draft b/c I had already asked for the window to be opened. Stepping in and out of the van you could see massive rust. Seats were not comfortable b/c remember, you're in an old van. The saving grace of this tour was the great and informative tour guide, who also doubles as the driver, Nick, and the cost.

Awesome driver. He picked us up at our camp site and dropped us off. No hassle. Hit all the spots…read moreat Niagara Falls including the lights at night.

The 3 day trip to the tulip festival was terrific! The tulips were at their peak! We would…read moredefinitely recommend,

excellent tour guide Sash and driver Michael. hotels clean…read moreand comfortable quick and easy system loading and off loading,

Experienced and entertaining tour guide " Johnny" money well spent, phenomenal view of Niagara…read morefalls at lunch , as expected misty boat ride to the falls,he gave us a insider tip on catching the train and we were able to squeeze in an aquarium adventure. Johnny says he speaks7 languages fluently, and 11 total. Slightly egomaniacal- most guests found him exceptionally funny, grateful for the breadth and depth of his knowledge

Zoom Tours do not deliver on the services they promise, they treat their customers disrespectfully,…read moreand once they have your money they don't care about you anymore. They operate under several company names (such as Royal Niagara Tours), and pair those false names with empty business addresses to hide from complaints, deflect enquiries to "whatever tour computer booked through" (our tour guide Ali's words), and try and confuse anyone who tries to chase them to get their money back. We bought tour tickets from the Royal Niagara Tours website for the Niagara Falls Winter Festival of Lights tour. Their website advertised several different packages with optional inclusions, of which we chose the most expensive package that included all the sights and dinner. The trip started off with confusion and chaos. The bus arrived late, the tour guide (Ali) didn't know who he was picking up, and didn't know what activities anyone was doing. After a speedy bus trip (including plenty of horn blasting) to Niagara, we were hastily pushed to do activities that weren't included in the itinerary we booked. We couldn't ask questions because the tour guide (Ali) was extremely dismissive and rude and brushed us off while continuing to shout at other tour members. He tried to excuse his disrespectful behaviour by saying "he naturally has a loud voice", and has "37 years of your experience" as an excuse for his dismissiveness. Afterwards the tour guide (Ali) demanded we pay him for the activities, on top of the tour we already paid for. Although we bought the most expensive tour package, we were given the same experience as people who paid for the cheapest tour package. As for the sightseeing and activities, we didn't see most of the things advertised. What we did see was via a quick drive by on the bus. Taking photos of the Winter Festival of Lights wasn't possible on a moving bus. We didn't go to Niagara-on-the-lake as advertised. Seeing the falls illuminated was from the bus while we were leaving. The Winter Festival of Lights fireworks show advertised was to start at 8pm, but our tour guide (Ali) rushed everyone on to the bus and left at 7:30pm, angrily shouting at us that the fireworks had ended (even though the restaurant staff confirmed the fireworks show happened the night before and would be happening again that night). There was no time to explore Clifton Hill as advertised, and we were told by our tour guide (Ali) that if we wanted to see it we should eat fast. There was no free time at all even though they advertised 2-3 hours of free time. But the worst part of all was the dinner experience. The group dinner table was in the back corner of the restaurant, where we could barely see Niagara Falls, and the table didn't have enough seats for all guests. While waiting for a solution my girlfriend politely asked if there was somewhere else we could sit instead, but our tour guide (Ali) raised his voice towards her and told her that she was just "complaining, complaining, complaining!". Once the restaurant staff brought some extra chairs we headed to the buffet, but our tour guide (Ali) literally jumped in front of my girlfriend, raising his voice once again and saying "so you're not eating now!?", to which we politely and calmly replied that "we are going to the buffet to get food", which received yet another raised voice response from our tour guide (Ali) of "then why are you taking your bags!?". This is the point where I asked for contact details to call the tour company, as our tour guides behaviour was becoming too much to tolerate. The tour company representative agreed to settle for a refund, and asked me to send an email detailing the issues, which I did, but not surprisingly, after 3 months of trying, they still neglect to respond or give us our refund. Unfortunately there is a word limit for this review, but overall this was one of the worst tour experiences we've ever been on. We paid a premium price for what was supposed to be a unique and special Winter Festival of Lights experience, we were rushed around in disorganised and confused chaos, we didn't receive the advertised package of experiences, and we were treated horribly by the tour guide (Ali). We could've had a better experience for half the price by booking our own bus to and from Niagara, buying our own tickets for experiences, buying our own dinner, and saving ourselves the poor treatment from a rude tour guide and scam your company. I would not recommend anyone to book through Royal Niagara Tours or Zoom Tours, and carefully investigate any Niagara Tour company before booking, as they will more than likely try to hide behind some other business name.

We had an amazing time in NYC , as you know we had a group of 46 People and every single person had…read morea great time. Bus - Was Super Nice and Super Clean Driver - Hugh was the Best , from his knowledge of the city , from his hospitality and willingness to lend a hand ( Loading and Unloading ) I sat in the front seat and really enjoyed our conversation Hotel- Was Great super close to the city ( I accidentally misinformed everyone telling them breakfast was included because I looked on their website and it said Breakfast was included ) I took full responsibility for that, I didn't realize it didn't include group reservations. My Fault :) Drop-Off / Pick-Up - Only suggestion would be to have the DO/PO @ The Empire State Building - Seems to less congestion . It was Super Busy @ 1 Penn Plaza Driver - He was too good not to mention twice , just a super nice driver that seemed to really enjoy his job and spoke very highly of your company. It's always nice to be around someone like that Thank You Both for Working with our Group , We look forward to traveling with you again

Recently took the New York shopping trip. My first time on a motor coach. A very convenient way to…read moretravel and we had a great driver, her name is Linda and she was very professional, kind and a great personality. Linda was really nice to contact the couple of people who were not at the location to be picked up at the appropriate time. That was very nice of her. Would travel with this company again . Sharon czajka Elaine ursin

The owner of the business is also the tour guide, and he is one of the funniest tour guides that we…read morehave encountered in the multiple cities that we have been where we do take bus tours. He was very knowledgeable and interacted, not only with those of us on the bus, but with the people out of the street. We took the murder mystery tour And had an absolute blast. I also have to say that we were supposed to be taking the afternoon tour and the owner operator was very nice to accommodate us to skip and let us come on an earlier tour because we arrived three hours ahead of our actual tour. He was also very accommodating with my mobility scooter in that we were able to get it on the bus and out of everyone's way and I did not have to collapse it. Anytime you're in the Buffalo area. I highly recommend this company.

I grew up in Buffalo, but this tour told me things I never knew. Tour guide has a great personality…read more& will keep you entertained. First was a naval ship tour. Did not really learn much about the sips themselves, but it was fun. Highly recommend for those both new to Buffalo & those re-visiting. Well done!

An amazing adventure. We took the Forest lawn cemetery tour. You meet at the Wendy Center, check…read morein, and check in for the trolley. Our docent (Rebecca) was excellent. So much information, fun facts, and a few special guests. The 2 hour tour could easily have been 3-4 hours. Wonderful and fascinating facts about Buffalo and the people. You can sign up for the tour on their website. Book early it is quite full

Come see some ghosts…read more Red Jacket is buried here. There's a huge statue in his honor by the Delaware Ave gate. In front of his huge statue are a number of other Native Americans who were significant in some way. Come see the sphinx, there's only one here. Near Hengerer, where you can have tea (if you remember those days). The tall blue spire is here too - from the Sears home catalog (first of its type). You could order your own spire from the catalog. Irving Berlins first wife is here, she died soon after their marriage. Come find out how many former Mayors of Buffalo are buried here. Learn about the history of motion pictures in America. This is a trolley tour of forest lawn. The trolley fits perhaps 30 people and starts on time. So be on time. You can reserve online (tickets cost depending on your subject and length), or chance it and go to register when there. Twice I've had the same docent and she's really good. She's been doing the tours for over a decade and really does seem able to answer any question. It's a few hours that will give you tons of interesting and fun info. Well worth the price of entry.

Refused to tow a vehicle from one house to another. Claiming they only tow for emergency roadside…read moreevents. So... no worries, I'll have to move on. Three...thats 3 CAA memberships that won't be getting renewed.

As a long time member I can honestly say that it has been a pleasure working with CAA. Over the…read moreyears I leaned on them for passport photos, international drivers license, many maps and a tow. They are always quick and thorough. I have always encountered friendly staff, and nice small town feel.