Worst customer service I have ever experienced. I took a snowblower in for repair on January 28th…read more I was told that it would take 3-4 weeks. It's now been over 11 weeks and I'm still waiting. They never bothered to inform me that they might be running behind. I could understand that. The only way I could secure the repair status was to physically go to the repair desk. Their first excuse was my snowblower work order was put behind generators that came in after my snowblower. The response I got was "well, it didn't snow"....Well I don't think we lost power. When I visited the store recently to check the status I was told that NOW, my snowblower repair is behind lawn mowers that came in weeks after my snowblower. Unbelievable. I guess if I wait long enough, my work order will be superseded by leaf blowers. Unacceptable customer service. If I could give them zero stars, I would.

ACE hardware on John Tyler Highway is the most pleasant place to shop. As soon as you walk in you…read moreare greeted at least 2 times by someone who is eagerly willing to help you and answer any question you may have. When you are ready to check out there is a cashier named Ms Pat who may just actually be the happiest person on the planet. She is the epitome of kindness and graciousness. You would swear that have actually known her all your life. I HATE to physically shop, but I can go to this ACE everyday if I have to. Sorry Chic Fila there is one place that may have you beat in terms of customer service! (Ace on John Tyler in Williamsburg Virginia)

Nice store A little hard to navigate the store to find what…read moreI was seeded Reasonable prices Clean inside

To the Store Manager Home Depot in Newport News…read more Huge thank you to Christina in the Pro department for helping us with the purchase of our kitchen faucet! She was knowledgeable, patient, pleasant and made the whole process so easy. Excellent customer service! M H & PH

I was so happy to contact this company. Barry was great, so was Tim who was the Tech…read more They replaced my gas leaking fixture on my fireplace for a very reasonable price. They are really great to work with!

Asked for conversion kit for grill they sell, told me they don't make one. Buy another grill. Was…read morehis response. Grill company does sell the kit . I don't recommend service here

Driving along and all my maintenance lights pop on, traction, check engine, etc. come on and my car…read moreis missing horribly. All the local repair shops are busy, 2-3 days to get in. The folks at O' Reilly's check the codes, suggest a coil, order it. Works like a champ. Simple repair I know but they went the extra mile to help and explain. Great customer service from all but especially the manager, John. Highly recommended.

Someone needs to train their new employees better....one new employee forgot to put my friends…read moreshipment on hold, so that put a delay on the pick up...UNSATISFIED!

I highly recommend Sibley Appliance for all your home appliance needs. Over many years, Mr. Sibley…read morecontinues to provide prompt, quality service and is very knowledgeable on all appliance products. He also backs up his installations, providing follow-on services with timely service calls.

David Sibley, owner, showed up on time, was clean, knowledgeable and friendly. He nailed the…read moreproblem with my refrigerator immediately and repaired it at a reasonable price. It doesn't get any better than that.

BBG was amazing from start to finish! The process of selecting our stone was easy. Their showroom…read moreis awesome and their service is even better. Several people (Annie, Trey, and Sharell) helped us throughout our purchase. We received quotes from multiple retailers for the same stone and decided to use BBG based on the customer service we had received. So glad we did!! Service was quick, professional, and flawless. I couldn't recommend BBG more!!

Customer service is lacking in this company. We bought 3 granite countertops for my bathrooms. When…read morethey came to install they brought the wrong sink and had cracked one of the backsplashes, so they only completed one bathroom. It took 3 days for them to schedule a return trip to fix the issues. Unhappy with the lack of communication. Also when the backsplash arrived, it did not match the base.

Wow...am I impressed with Roberts Furniture! Previously burned by a furniture company in New…read moreJersey that jerked me around with a $1300 dining room set ordered for over two months that never got delivered (thankfully, I had gone through Paypal with my credit card and the payment was returned to me). Roberts took care of me from the get-go. I ordered a similar dining set from their website and received immediate responses from them via email. Then phone calls came to assure delivery was scheduled for the following week. Right on schedule! The table and cloth chairs are exquisite - more than I had hoped for. Ross and Tim who delivered the set, arrived late in the afternoon to assemble the table (a reasonable fee is charged for assembly of furniture) after they had already completed a ton of deliveries locally. They treated us as if we were their first delivery of the day - warm, personal, so enthused about my new dining room furniture. We couldn't be happier with the above-average customer service we've received! We tipped those two guys well on their way out. They earned it for the way they treated us as customers.

I have bought from them previously and was very pleased - however - this time around, I am…read moredisappointed. I placed an order 6 weeks ago and was told it would arrive in 1-2 weeks. I ended up calling on a regular basis to find out what was going on. Every time I called, I was promised that they would call me back - never heard from them. I spoke to "Joe" the other day who was very rude and abrupt on the phone - he said he'd call me right back, but I never heard from him. I dealth with "Robin" numerous times - again, promising to call and no word. It is now 6 weeks - still waiting to hear what is going on. I understand there is the COVID thing going on, but a simpe return phone call and update is not too much to ask. Their customer service is severely lacking.

Best customer service ever! whether you need your vacuum repaired or are looking to buy a new…read morevacuum, this place is the best!

John was very helpful answering my questions on the repair and maintenance needed for my Dyson V11…read morestick vacuum. The charge for parts and labor was very reasonable and the work was done in less time than anticipated.