I've been using this GP since I was a student, as it was easier to use the various practices in…read moretown and in my opinion, my family GP was a bit naff and at least one of the doctors never listened to me, which put me off going. The practice at Pembroke Place is housed in an old building that used to be the Old Royal Infirmary and is now a Grade II listed building. Not much of the building is used as the surgery, so you don't really get to see much of it, but apparently there is a chapel with a window depicting Florence Nightingale when she visited in the 1800s. The surgery itself is clean and quiet and gets a fair share of characters walking through the doors as it is one of only a few city centre-based practices. Staff are polite and efficient and I've never waited longer than 20 minutes to be seen.

From the owner: We are an NHS GP practice providing General Medical, Student Health and Homelessness services…read moreacross our four sites in the south and city centre of Liverpool. Patients registered with Brownlow Health can use any of our three main sites, depending on what is most convenient for them on the day, whether you're down in the city centre or in the vicinity of the University of Liverpool.

Walton Medical Centre has recently moved to a new location in Breeze Hill which is just down the…read moreroad from its previous location. It is now in a better position and more easily noticed nowadays plus it has that new fresh look about it. I have to say that it is a lot more improved in terms of the interior which offers plenty of seating areas and appears what a surgery should look like in comparison to the old and dull looking one. However, the service has not changed much and as in the previous review, it does take a while to make an appointment because there always seems to be a reason that the doctor is on holiday or they are fully booked. I would advise to book about 1 month in advance as about 80% of the time, you will not get your preferred time unless you are an emergency patient.

A new build to the area, Breeze Hill Medical Centre houses the old Walton Medical Centre and Grey…read moreRoad Health Centre as well as other NHS services. Located on the flyover where Queens Drive and Rice Lane meet in the Walton area of Liverpool it is hard to miss. A Bus Stop is conveniently located close to the onsite chemist outside and there is also a medium sized car park located round the back. Medical services are to be found on the first two floors of the building with a ramp and lift providing disabled access for all. GP services are located on the ground floor with treatment room nurses, counseling, phlebotomy, diabetes clinics and podiatry being just some of the services offered upstairs. Not all services are offered Mon - Fri, so it is best to phone first to make an appropriate appointment.

checked in to see dct about nialls elbow its much better and can return to school tomorrow the…read morestaff are great and the doctors are really friendly

lovely, approachable reception staff. Doctors excellent. The practice has been transformed for the…read morebetter and staff should feel very proud of this. I would highly recommend this practice now.

Reception staff here should all be sacked, they're a useless unprofessional and rude bunch. Waiting…read more6 weeks on a prescription and I've been chasing every few days. Constantly being told it will be ready in a few days only to hear nothing. Chased again this morning after last speaking to them 3 working days ago and I've been told it's my responsibility to chase every 48 hours. Sorry but how about just do your jobs? Utterly useless and all as bad as each other.

AVOID DR EDWARD S GAYNOR…read more I'm a young female university student. I needed an emergency doctor appointment after being in crisis in the early morning yesterday. A doctor called (didn't know their name at the time), he sounded like an older male, I told him about my depression timeline and suicide attempts. I was nervous talking to him since last time I willingly had a male doctor was 6 years ago (the last male doctor spoke horribly to me). I mentioned my American fiancé supporting me throughout, and he replied: "You're not really helping yourself having an American fiancé." I was taken back by this comment and felt like I had to validate everything else I had to say after this. I called the doctors again this morning asking the receptionist for female doctor instead and to cancel the appointment with the male doctor since I was uncomfortable, explaining what happened, he replied: "The doctor you spoke to is one of the top doctors in the GP, I doubt he actually said that." I feel doubted, belittled and hopeless to chase up about my mental health now. Overall, if you're concerned about your mental health, avoid Dr Edward S Gaynor. Put a really bad impression on the GP since he's "one of the top doctors"...

Despite no longer being a student, as part of the Brownlow Group I occasionally get sent to this…read moresurgery, and it feels weird being surrounded by students who, 60% of the time, are blatantly trying to get an extension on coursework. I can understand how if you are used to going to The Infirmary or the Ropewalks surgery it may feel odd coming to a surgery in the middle of a university campus, but the good thing about the Brownlow Group is that you never have to wait longer than a week for an appointment as there are 3 surgeries to choose from. They treat you just like they would in any other doctor's, although the gossiping receptionists sometimes forget to lower their voices. Still, it's entertaining! There's an electric touchscreen self-admission point so if you've lost your voice or are highly contagious you can sign yourself in. Although, if you're highly contagious maybe you should just stay away from public areas... The waiting time is a little longer here (I blame the moaning students) but everyone gets seen in the end so no need to worry!

Despite having lived just minutes from this surgery since I was born, this is not my family dotors;…read moreit is near impossible to get on the books, and we have tried!! The lack of space perhaps testament to the excellence of the practice, or perhaps simply a sign of the lack of surgeries in the area! This practice has quite a large staff: six doctors I believe, as well as nurses. The services offered include: "minor surgery, ante-natal, health promotion, cervical cytology, diabetes, asthma, coronary heart disease, epilepsy, travel health and vaccination, child health surveillance, dietician, counselling."

Basic healthcare... anything more that you want investigative tests it pays to pay for it. The…read morestaff tell you you'll need a referral from your gp, however this is not the case. BMI Sefton helps with private consultations, no referral necessary.

Terrible attitude of staff. They have removed a patient with learning difficulties because the…read morepatient made a sarcastic comment in regards to not being able to get through on the phone for 3 days. They're trying to strike off natives so they can make more room for providing health care to immigrants at the cost of the tax payer. Meanwhile I'm trying to work out how to the tests done on my lungs that I was supposed to be seeing my GP far. Criminally negligent

Just awful. Dirty reception room, exhausted undertrained receptionists. impossible to book a Dr…read moreappointment. Do not register here.