I am writing an updated review for a review I left this week. The manager after seeing my review…read morehas communicated very well with me to address my issues with items I purchased. Apparently, the items were by mistake sent out without being checked over for defects. The company acknowledged this and credited me for their mistake. They did advise to always get pictures emailed before ordering from a salvage yard which will be very helpful to anyone who orders. Since I couldn't remove the rating from before , I wanted to give credit to the staff who graciously helped resolve the issues with our order. Thank you Chucks for following up and understanding our needs.

I came away with mixed feelings. There were helpful moments, but I also had to chase clarification…read moreon a few points. Nothing was a major problem, though the overall experience could have used more consistency.

Excellent sevice and product. Seemed like the young man that assisted me really knew his products…read morewell and was eager 2 help. Very impressed.

Saved me thousands of dollars Spencer was the best. I highly recommend this company beyond…read moregrateful. Thank you so much.

My 2010 SS needed a new underhood fuse box and I found one through this supplier…read more 1. It took two weeks to get the part from NEW YORK to PENNSYLVANIA. 2. The price was adjusted upward 400% from comparable parts but I paid it because I needed it. 3. I drove 20 miles to pick it up only to discover that it was broken with a golf ball sized part of the box missing, still apparently worth 400% markup. My sales person was Brian Meddings. Do not use this person who works on markup and made good money on my part, but refused to have it overnighted to my location and made me call him several times to get status on this item. 4. The part was broken and my two week waiting period flushed.

AutoZone 2121 Columbia Avenue, Lancaster. I had not one but a team of employees there help me…read morediligently and effectively. Highly recommend!

I'll recommend this location to everyone. These employees are SO helpful! My check engine light…read morecame on so I had to get some use the reader to give me an idea of what is wrong with my car. Jimmy was very helpful! He is friendly, answered all of my questions, and enjoys his job. I didn't even buy anything, he encouraged me to do some research online and told me their store hours in case I need to come back!

Wish I would have gotten the gentleman's name that helped me. Genuinely a great person. He told me…read morethat they don't work on cars there, but came out to my car and basically guided me through the installation of my brake light bulb. Let's be honest, I'm not a car guy and I usually don't mess with disassembling my car. This person's guidance helped me replace a part that may have been simple for most car people, but not for me. Happy Holidays to the gift that you gave me of being my own car person.

Last month, I bought TPMS sensors for a Mercedes-Benz at Advance Auto Parts store #06301 . After…read morethe sensor was installed in a tire shop, I programmed the sensor, but my dashboard is still showing the tire pressure sign. I took the car to the dealer, and I was told the tire sensor is not compatible with my Benz. The dealer installed the new tire sensor, and it was working well, so I returned the old sensor I was given by the dealer . On 04/26/2025, when I returned the tire sensor to Advance Auto Parts, store #06301 at 1209 MacDale Blvd., Collingdale, PA, where I bought it, the attendant that I attended to, a white lady that I brought it for , told me that the sensor I returned was not the right one and showed me the right one. I looked at the box to see the number, and I was wrong. I told her that's what the mechanic that took the sensor out gave me. I took pictures of the right one, and as I was stepping out, I overheard the cashier telling her coworker that I tried to use it on her and that I am a thief, and immediately I told her she's wrong. This is disrespectful. I am a veteran; $49 is nothing.

I've been looking for some parts for my old dodge truck, the guys at the front desk helped me find…read morethe right part for it! thank you!

No help at all, would look at the check engine light. Gave too many excuses to be believable.read more

I know the reputation Pep Boys has and read their poor reviews. I've also heard first hand stories…read moreof near disasters of lug nuts not being tightened and oil plugs not being put back in. But desperate times calls for desperate measures. My son's car needed alot of work. Hubby did what he could but didn't have access to tires on a Sunday or an alignment machine - both of which my son needed desperately before a long trip. Timing was a huge factor as he was also trying to get everything done before he went to work in a few hours. Enter Pep Boys and Mom to the rescue. My first point of contact was with Steve. He quoted me a price of about $79 a tire for a generic with no warranty. However while still on the phone he remembered a deal they were running on a better tire with a 50k warranty where you buy 3 and get the 4th one free. They had one set in stock which he reserved for us. He explained with the alignment, tires mounted and balanced with tax everything would come to $406. Not a bad deal at all. Especially when I inquired about any additional savings if I used hubby's Pep Boys charge. So glad I asked! That gave me an additional $40 off statement credit (broken into a few billing cycles) as well as 6 months to pay interest free. While I had the cash to pay it was too good of a deal to ignore so we took advantage of it. At the store we were waited on by Ed, who was equally efficient. While he couldn't get the price to come out exactly it was close enough. I suspected the $406 is after the statement credit although Steve quoted as before. Unfortunately Steve was no longer there but the math made sense that the difference was the indeed the credit. I instructed Ed to do the alignment first just in case their were issues and to call us if there were which he did. He explained the problem in great detail, as well as documented everything on the repair order for us to address at another time. While we didn't get the call that the car was ready, it was ready when we showed up, about an hour after the promised time. Ed even enrolled my son in their loyalty program and applied this visit so he'll get free offers and discounts in the future. We didn't even need to ask! The counter-person that cashed us out was also friendly, knowledgeable and thorough with the paperwork. Since I don't drive the car I can't vouch for the actual repairs which are now only a day old but did think everyone that assisted us was good at their job and feel the value was good for the price. To our pleasant surprise my sons' even entitled to one year of free roadside assistance (free towing, etc like AAA) if we go online and enroll with the code. Only time will tell if their workmanship is also up to par, and if the credit goes thru, but otherwise am impressed that Pep Boys is really stepping up their game. It's a much needed change. SIDENOTE: Ask for loyalty enrollment if they don't offer - hubby has it too and gets some incredible offers. Also if you're tight on cash the credit card is the way to go, they always offer interest or payment deferred options. Just be sure you pay on time as the late fees are hefty and they won't waive them. (We know this because our electronic payment was received one day late once due to a holiday we hadn't considered).

Never go here, waste of time. They will make appointments and then tell you they can't do the work…read moreonce you get there. Extremely slow service too. I stood there waiting to be helped for like 20 min before being told they don't have anyone certified. What a joke.

My battery died while at work. AAA came and jumped my car but did not have a battery available that…read morefit my car. They suggested I go immediately and replace my battery. NTB, two pep boys, and advance auto told me they could not help me this evening. The second pep boys suggested I call auto zone & I am glad I did! David was BEYOND HELPFUL!!!! Even though my battery was in a complicated spot, and took a while to be installed, he did not turn me away! My battery was installed and I was back on the road in about half an hour!!! Thank you to David & those like him, who care about their craft& helping those in tough situations!

Reese T was beyond professional and clearly cares about his job. I appreciate his help and will…read moredefinitely come back to this autozone.

My trailer had a flat tires and I had no idea what to do. I called in and told them the tire size,…read morerim size, and number of lugs; however I did not know the bolt patterns specifically. They were able to figure out exactly the part I needed and sold me 2 new tires so I could use my old one as a spare. Walking around the store there was a bunch of neat trailer stuff including toolboxes and hitch mounted dirt bike / motorcycle haulers. It was a very cool shop with a lot of good products; I'm glad to know it's there. Overall I was pleased with the product and felt the service was sufficient... As an FYI - they do not accept American Express so if that's how you plan to pay make sure to bring a Visa or MasterCard.

I have bought two trailers here and have been super happy with both. The latest one was an…read morealuminum 5x12 with upgraded axle and custom winch mount. The quality is great, I got fast service, and was treated very well by the staff. I would definitely check them out if you need a trailer or repairs.