Booked an appt ahead of time, sat in the waiting room for 30 minutes. Taken back to a room to get…read moremy blood pressure, proceeded to wait in that room for over an hour. No nurse made any attempt to check in or update me. Absolutely ridiculous service.

From the owner: UPMC Urgent Care in Lancaster is a leading urgent care center in Lancaster, Pennsylvania. This…read morefacility provides service for vaccinations, occupational health services, ear infections, or other minor injuries or illnesses. For the most up to date information about our services, the conditions we treat, or to view our contact information, please visit our website.

Firstly, I felt well cared for visiting UCC for the first time. My original appt wasn't for another…read morethree weeks, but I was given a cancellation time slot upon request. The fact that medical, dental, and pharmacy needs can all be met under one roof is very convenient.

We were in town for an event and my son needed medical care. We had an excellent experience. The…read moreassistant and doctor were very thorough. The wait was short and they keep you updated on the wait time on a screen in waiting room. The facility was modern and nice and clean. I would return if ever needed.

Do not come here. You will die while you wait. We came today and asked about the wait before…read moredeciding to stay. Hey there are "only" a few patients here ahead of you. Unbeknownst to us, that was only walk ins. This place lets people make appointments too. For non-urgent matters. Like a rash. So is this "urgent" care or a family practice that fills in idle time with walk ins? Greedy much? We waited 90+ minutes. And they don't seem to want to give you the real picture of how long you're going to wait. They don't want you to leave. . I would say to just go to the ER if it's truly urgent. Unless you want to come and sit in a waiting room all day. One caveat- Frank is lovely and the best PA we have ever met. So if you do come, make an appointment and request Frank.

LGH is a fantastic hospital....I've always had great service , friendly nurse .. quality care…read morealways. .. Fantastic doctors operate there and I've never had a complaint about any one ... I'm a very positive person and try to make the best of situations and if are friendly , appreciate how hard their jobs are ... they will treat u so wonderfully.... They work very hard ... and appreciate your health issues.. .. so try to laugh a little and show you appreciate all they do .. on their 12 hour shifts .....

This is hard to rate. ER staff is good if you are really sick. I was there for a heart attack…read more Many of the nurses and aids are knowledgeable but a few are lacking, for example when a nurse had 2 or 3 patients and an aide the call bell should not be ignored

Great UCC. Came here for a pre employment physical. The front desk MA was very nice and the NP on…read moreduty today(NP Bethany) was very nice as well. I would recommend this UCC for all your pre employment needs as well as any urgent care issues.

Absolutely horrible. 0 stars should be an option. Called and got 2 different answers for a test…read morethat was needed quickly. Placed on hold forever. Called back, placed on hold. Abominable. If you don't have an emergency and are looking to waste your time, please call them or stop by.

This company doesn't care if they mess up your schedule,. They don't care if you have to drive out…read moreyour way for an appointment nor some doesn't care about their attitudes. If and when you experience this just know I tried to warn you.

I have insurance, insurance will pay and yet they refuse to provide me with an approved medical…read moreprocedure for a physically deabilitating condition and they don't care that I could end up being permanantley crippled. There is no other facility available in my insurance coverage area that accepts my insurance.

Update 9/6/25: this is 4th time in less that 2 wks that my son was at LGH ER for help, twice…read morevoluntary and twice 302d. He has severe PTSD, is in drug withdrawal psychosis, he has told the staff at ER that he doesn't want to live anymore, he's so exhausted from living on streets.. Apparently, the only thing they will give is tranquilizers/chem restraints that cause brain damage. They don't try to get them to a place to sleep, or therapy, or rehab. His feet are blistered from walking in just socks, and head very razor burned and partially shaved. He's the kindest most tender hearted person, But they don't see that, they only see how psychosis is impacting him and it's like they're holding it against him. I waited for two hours in the waiting room and they discharged him without telling me, and without telling him that I was there, knowing that I'm trying to establish contact with him to try to help him get into a therapeutic rehab. (he has no phone). I've heard the Penn medicine ER is much kinder to those in withdrawal or psychosis. Update 8/25: A loved one went there bc of withdrawal from marijuana and having mental health instability; this hospital won't help them, they just send them out on the streets. The nurses in triage for substance use/mental health are not trauma informed, were very rude, condescending, and triangulating/undermining to erode trust between the patient and their family and vice versa. Pointless to try to get help for a loved one in need of rehab here. 2/25- Make sure you do not bring any belongings because you won't get them back. I brought in 5 bags of clothes and toiletries for my son who was being transferred and they went missing. Even though the security sergeant confirmed watching the video footage and seeing me bring them to him and hand them over the desk to the nurses, who confirmed they would inventory his things, there is no paper trail of these belongings. Now he does not have these 5 bags of clothes and toiletries because the nurses failed to inventory them. The hospital is not making any sort of amends, no one, not even the patient advocate, has called back to address this. It was his nicest clothes and three bags of brand new toiletries, socks, etc. All I have is the security sergeants confirmation of video footages showing that I brought the items in, but without a paper trail, there is no way to prove I brought them in and therefore no one is being held accountable for the theft of my sons belongings. Very sad that this is just going to be dismissed even though there's proof because the sergeant confirmed watching the video footage. I would also complain about how rude, belittling, and un-trauma informed the nurses were but, I already know advocating falls on deaf ears because of advocating for a patient in the past and nothing changing.

Everyone was so nice to us and very pretty. They got us in and got us out. Gave me a warm blanket…read moreand very clean. Clean bathroom helpful security guard.