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    Lancaster General Health - Lancaster

    2.3 (6 reviews)
    Closed 8:00 am - 8:00 pm

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    Emergency Room - Lancaster General Hospital

    Emergency Room - Lancaster General Hospital

    2.0(4 reviews)
    0.1 mi

    Update 9/6/25: this is 4th time in less that 2 wks that my son was at LGH ER for help, twice…read morevoluntary and twice 302d. He has severe PTSD, is in drug withdrawal psychosis, he has told the staff at ER that he doesn't want to live anymore, he's so exhausted from living on streets.. Apparently, the only thing they will give is tranquilizers/chem restraints that cause brain damage. They don't try to get them to a place to sleep, or therapy, or rehab. His feet are blistered from walking in just socks, and head very razor burned and partially shaved. He's the kindest most tender hearted person, But they don't see that, they only see how psychosis is impacting him and it's like they're holding it against him. I waited for two hours in the waiting room and they discharged him without telling me, and without telling him that I was there, knowing that I'm trying to establish contact with him to try to help him get into a therapeutic rehab. (he has no phone). I've heard the Penn medicine ER is much kinder to those in withdrawal or psychosis. Update 8/25: A loved one went there bc of withdrawal from marijuana and having mental health instability; this hospital won't help them, they just send them out on the streets. The nurses in triage for substance use/mental health are not trauma informed, were very rude, condescending, and triangulating/undermining to erode trust between the patient and their family and vice versa. Pointless to try to get help for a loved one in need of rehab here. 2/25- Make sure you do not bring any belongings because you won't get them back. I brought in 5 bags of clothes and toiletries for my son who was being transferred and they went missing. Even though the security sergeant confirmed watching the video footage and seeing me bring them to him and hand them over the desk to the nurses, who confirmed they would inventory his things, there is no paper trail of these belongings. Now he does not have these 5 bags of clothes and toiletries because the nurses failed to inventory them. The hospital is not making any sort of amends, no one, not even the patient advocate, has called back to address this. It was his nicest clothes and three bags of brand new toiletries, socks, etc. All I have is the security sergeants confirmation of video footages showing that I brought the items in, but without a paper trail, there is no way to prove I brought them in and therefore no one is being held accountable for the theft of my sons belongings. Very sad that this is just going to be dismissed even though there's proof because the sergeant confirmed watching the video footage. I would also complain about how rude, belittling, and un-trauma informed the nurses were but, I already know advocating falls on deaf ears because of advocating for a patient in the past and nothing changing.

    Everyone was so nice to us and very pretty. They got us in and got us out. Gave me a warm blanket…read moreand very clean. Clean bathroom helpful security guard.

    Lancaster General Health - Lancaster - urgent_care - Updated May 2026

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