Pro-Good breakfast Cons- *Not secure, too many outsiders are able to gain entry to the lobby *its outdated, the carpet is old, moldy and squishy. *the toilet needed repair multiple times *misguided advertisement (as seen in read more

Lancaster Gate Hotel - Poor upkeep of the outside, imagine some of the inside - Hotels Near Me - London, XGL

I came home yesterday. The last time I stayed here was 3 years ago as it has gone downhill since. Pros: The staff was very friendly, would quickly call a taxi, would provide extra towels, toilet paper, etc. at the front desk. Cons: Upon check in, I learned the hotel was under new management by a German company and they have made changes to match the amenities at all their other hotels, I was told. That sounds OK, but here's what I found different. From a full English breakfast, they paired way down to what they call a "cold breakfast". The only thing hot was hard boiled eggs. Still about £15 if it's not included in your room price. There's no menu. You have to get the buffet or go elsewhere. I was able to buy just a cup of coffee one morning. After the buffet closes, there is no more food that can be purchased until the next morning. There's a bar with liquor but no food or even snacks. My room was dirty. I found string, balls of hair, etc. on the floor. The sheets had stains on them. I was there for 9 nights. After the second day, I told the front desk I needed someone to come in and vacuum. I didn't get housekeeping every day, but probably 3 times in the 9 days I was there. The bedding was never changed, as evidenced by the stains and the rip in the pillowcase. The floor did not appear to be vacuumed again. The carpeting is old and stained. They need to just remove it and put some kind of vinyl flooring. The mattress is old and I could feel the springs as I slept, which caused me back pain after a few nights. The bathroom is dated, which I knew and wouldn't mind generally, but the water pressure was so hard that even with the shower curtain closed, the wind from the water blew water out onto the floor, which I had to mop up after every shower. I found lots of hair stuck in the drain, which I pulled out myself. There are no boxes of tissues in the room. The amenities are very small bottles of shampoo, conditioner, and body wash. No bar soap, even to wash your hands. I tried to tell my issues to the housekeeping staff, but the 3 women I encountered spoke not one word of English. They just stared at me. I believe all staff in a hotel should at least speak some of the language of the country they are in. There was no phone in the room and 3 nights after midnight there was loud noise among other guests in the hallway. The only way to notify the front desk was to get dressed and go out there so I did not do that and just tolerated it. The AC worked and was 1 split unit. Unfortunately, it blew directly on my bed so I either had to be hot without AC or freezing with cold air blowing on me. Finally someone from the front desk came to adjust it. It was somewhat better, but still either really warm or really cold in the room. Near the end of my stay, I had nasal and throat issues from this. While I didn't watch much TV, when I tried, the TV was terrible. Hardly any channels were available, there was no guide in the room and the remote did not work properly. I really enjoyed my stay at the hotel 3 years ago, but I would not stay here again. If you want a cheaply priced hotel and a place relatively near a tube station and Hyde Park, this is your place. If you want decent quality, cleanliness, and a place to get food at various times during the day, stay elsewhere. You have to pay upfront when you check in. I thought about asking for a refund and going elsewhere, but as I checked prices of other hotels online, because it was late notice, the prices were triple what I was paying here. read more

Horrid. No instructions for anything. Comfortable bed and room. Careful, as the building is old. , bumps in the floor can be present. 7 days, room cleaned 4x. We were going to be coming back after a short journey. We assumed the hotel would hold some bags since we'd be returning. As a business owner, I'd jump at this. Good opportunity for customer service. Most hotels do. Not this one. Argued a price for us to do so! There are no spa services or pool. The contact was not renewed. Food is okay. The bartender, Oscar, was the one shiny spot. There is a great pub and shopping close. The Best Western down the street is holding our bags for our return to THEIR hotel. And we've cancelled our credit card for the next stay. 2* at best. read more

Great hotel right off of Hyde park and close to a few places. It was a very small room with a small bed but it did its job, they kept it clean and the staff were very helpful read more

We arrived today for 5 nights. This is our 3rd time staying at this hotel. Hotel is nice and great location. Today, I asked the staff twice by phone and once in person to send someone to our room to fix the AC because it will not turn on. After we arrived from site seeing, we realized no one had came to our room. We are in room 246 and it's hot inside the room. Tomorrow morning, October 7,2022, I will demand a room change since the hotel staff doesn't care about our concerns. read more

Lancaster Gate Hotel - Hotels Near Me - London, XGL

Was in need of a one-night stay for a trip, and made a reservation at what seemed like it would be a decent hotel. Never received any sort of confirmation or receipt and in all of my travel planning, research, and ticket-buying couldn't remember which hotel I had even attempted to make a reservation at. Since I couldn't find ANY transactions of such a reservation on my credit statements, I went ahead and made a new reservation at a London hotel. Cut to today - As I go to pay a credit card I see a *pending* transaction from Lancaster Gate Hotel with *today's date* as the transaction date. Call the hotel to politely explain what's happened thinking of course they would understand and we could both move on, but they tell me "reservations are non-refundable and you should have called to confirm." How am I expected to call a hotel that has provided no confirmation, no receipt, or even record of a processed payment until well over a month later? I'm just left with a sour taste about this hotel's business practices and would not trust them with my credit card information again. read more

So three stars. Just a reminder that 3 stars means aok. Would I stay here again? If I was on vacation, in a heartbeat. Listen, the price and the location are fantastic. The water was hot, the room was comfortable, and if I was using this as a place to sleep and rest, it cannot be beat. Just 5 minutes from the underground or the bus, you can get anywhere in a very short period of time. Incredible convenient and very quiet and it felt super safe. I had no issues with the staff whatsoever, and found them very friendly. I am not sure why they were cut down before on staff. Every time I asked for a recommendation, I got one. Directions? No problem. Questions on how to use public transportation? Done. They were great. The food? I wouldn't eat there. But listen, I wouldn't eat at most hotels. Unless someone says, "You need to try eating at SOME FANCY NAME at the SOME FANCY HOTEL," you should just assume it is average hotel food. Seriously. Breakfast at the hotel is 12 pounds and average. You could go to the Swan just five minutes away, pay the same amount, and have a fantastic breakfast. Get out and explore, you will always be happier. That's true of any hotel. Now, if I were staying for business? I wish I could say yes, but I cannot. The WiFi was...there, but not reliable. In my room, if I sat in the restroom, that's when I had the most reliable connection. But even in the lounge on the ground floor, it would constantly connect and disconnect. Not reliable enough to use for any purpose other than maybe occasionally checking email and only then if it were not urgent to do so. Go find a pub and use their wifi, but...depending on your job, may not be the smartest choice for work. All in all, this is a fine hotel and I would stay there if I were coming for leisure. read more

The staff at this hotel went above and beyond several times during my stay. They were happy and helpful with everything from check-in to calling a cab, and even packing a small breakfast box when they found that I would be leaving before the breakfast buffet opened. The room was spacious, clean, and comfortable, just what I needed after a long flight. Many thanks to the staff at the Lancaster Gate Hotel for all the smiles and for making my brief stop in London so pleasant! read more

So on the first night of checking into this hotel I was exhausted because I had just come off one of those bus tours through Europe and all I wanted to do was sleep. I was rudely awoken at 8am by construction work on one side of my room and then at 10am by housekeeping in the room next door to me. The construction workers had a clear line of sight if to my room and were about 1 metre away from my window which was pretty bad. I went down to reception to tell them my problem, and the duty manager immediately moved me to a different room which was fantastic. The room was a double and was much better than what I had paid for which is why I have bumped the review score up to a 4. read more

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Stayed here for quite a few of our London trips and find it delightful and very nice. The staff is friendly and always willing to help out. The rooms are nice and clean also. Breakfast is a busy time, so go early to get seated quickly. The restaurant part called the serpentine was quite impressive. I ordered a chicken burger and chips and was very well pleased with the meal! Great place to stay and highly recommended through our travel agency Gate1 travel. read more

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Guys, this review is from when I visited London TEN FREAKIN' YEARS AGO. So a lot has probably changed since then... From memory, I enjoyed staying here during my week in London. I don't remember having any complaints and the neighborhood was very safe. I loved how it was near Hyde Park so I could take a walk around there. Even though I was not impressed with British food altogether (sorry Brits), their complimentary English breakfast was AWESOME! I recommend filling up on breakfast because food is London is very expensive and not very good. As the Brits say it...it was very lovely. read more

They put us in the basement. It was dark and depressing. There was also no wifi access in our room, which was supposed to be included. When I brought this to the manager's (Andrew) attention, he was rude and condescending. He didn't even try to help. read more

Well I took my chance coming to this hotel via yelp reviews that were considerably good. We arrived late from our trip to Spain in London and were very tired. Upon check in to our double room, I noticed a very strong smoking smell odor. I went to reception and they didn't bother with changing our room. It didn't end there when early the next day we were awakened at 8Am by someone trying to enter our room with a room key. Luckily I had the latch on so they couldn't enter. I called reception twice with my dissatisfaction and they didn't bother with the request. I would say think twice before staying here. I will never come back here ! read more

Stayed here for two weeks. The location is very convenient to the Central, District and Circle lines. It is a short walk to Hyde Park which is beautiful and has great walking trails. The rooms are small (which I understand is typical in Europe) with limited storage. Since we were out every day for sightseeing and traveling, it was not a big concern. The rooms were clean and the staff helpful. We were easily able to schedule tours with assistance from the front desk. Wi fi connection is an additional fee and is slow. We did better using the free cloud connection available at most pubs ( and if not the cloud, most pubs had available free wi fi). We did not use the restaurant or the bar. We ate at a small cafe around the corner that had great prices and an excellent English breakfast. I would stay here again. read more

Stayed at this hotel recently and found it to be very good overall. Staff was helpful and friendly (esp. Andrew!) Breakfast was quite good. Room was a bit small and had no electrical outlet near bed, but overall it worked out well. Good location- very close to 2 tube stations. Would suggest this hotel to others visiting London. Thanks to a great staff! read more

This is a review from last summer when my girlfriend and I stayed there for two weeks. So if things have changed, I apologize. Overall, this is a very good hotel. The room we had was nice, had air conditioning, big plus and we encountered few issues. So why only three stars? One was I hate when a hotel charges me for Internet. This is not the dawn of wireless, everyone and every place offers Internet and most places for free. This place charged 5 pounds a day, which when you stay for two weeks, got a little pricey. It also did not let me charge it to the room since we pre-paid for it. Fine, but I asked if I could just pre-purchase the usage upon check-in and they said no. I had to literally pay for it once a day. I think that is pretty stupid. Also, we purchased breakfast on our trip, which was served daily at the hotel. I wish we did not do that because breakfast was so bad, we rarely ate it. Everyday we had the same horrible eggs, turkey, fruit and so on. Basically, if the hotel made it, it was awful. I know there is this cliche about English breakfasts but we went other places and it was fine. The workers were nice but not the most knowledgeable people. We asked them for restaurant recommendations and sometimes they drew a blank. Or when we asked for directions, they were not very helpful. I think in a city like London, front desk workers should be more knowledgeable. This place was not bad by any means, just did not meet my expectations. If you choose to stay there, you should have a comfy room in a quiet area, you just may leave a little disappointed with other things. read more

My husband and I stayed at the Lancaster Gate Hotel for 7 days. We were happy with our room. It was very clean with lots of natural lighting and near Hyde Park. The breakfast buffet was a good value. Staff was pleasant and helpful. Carmen, in particular, was outstanding. She had such a warm welcoming smile and helped make our stay at the hotel very enjoyable. read more

When we first got to the hotel , I felt a cold chill. The Staff was not welcoming or friendly at all . The only good thing about The hotel is the location, we were able to easily take public transportation to places and back. The hotel room was nice , this is a very small hotel. The breakfast was very good , I loved the sausage. B/c of the poor hospitality skills of the front desk I will not be staying here again on my next visit to London . read more

Good service and staff are polite. Strong water pressure for a nice warm shower or bath specially during a cold winter month. Breakfast here offers ample varieties. Was in a nicely decorated room and big too. Definitely recommend. read more

I get basic, I don't spend much time in a hotel. In sleep out. But even in a basic experience I like something, one thing, special. Maybe a great bar, maybe a welcome drink, nice bathroom, or just a great smelling shampoo. Something. This hotel was basic across the board... very nice staff and excellent location but I wouldn't stay here again read more

This was a great hotel for the price. The location is convenient, the staff were all very friendly and helpful, and the other guests were decent and respectful. The tube is a five minute walk away and there are several great restaurants, bars, and shops nearby as well. The neighborhood is safe, pretty and fun to explore, and Hyde Park and Oxford Circus (shopping) are short walks away too. Our room was nice and quiet, no disturbed sleep. We did not eat at the restaurant but got coffee and drinks from the bar downstairs several times and enjoyed it. The decor was a bit outdated but everything was clean, so no complaints there. The only cons were that our bed was quite uncomfortable and the bathroom was very small, making the tub quite hard (kind of unsafe) to get in and out of. Also, the water temperature went from lukewarm to alarmingly hot, so taking a shower took some time. I was very satisfied with our stay here and wouldn't hesitate to stay here again. read more

I was quite impressed with Lancaster Gate. I had read some reviews that had me worried but to the contrary I was pleased with the hotel. The staff were friendly and accommodating. It is in a great location and extremely close to several bus and tube stations. Kensington park is literally across the street and if you walk thru the park it will bring you out to the area around Royal Albert hall and many famous museums. Special thank you to Anastasia - the waitress in hotel restaurant. What an incredibly kind welcoming lady. My room was kept very clean and the free breakfast was quite filling. I slept well and had no issues while staying here. read more

For various reasons we got a suite on one of the top floors of this hotel. The view is amazing looking out over Hyde Park and breakfast was served and very nice. However it just lacked that pure quality feel of a proper 5 star hotel. Can't quite describe it but the sheets just weren't soft enough, and the bathroom lacked a little. Put it into context though I'm quibbling because the overall quality is very high, but then so are expectations read more

This hotel is located 5 minutes from a Metro and Hyde park, and has a wonderful full breakfast in the morning; the rooms are also very tidy. Can't beat it for the price! read more

Stayed here at the end of July. I got a great rate from a connection I have at a travel agency and it was well worth the price I paid. The price includes the breakfast which was decent. If it hadn't been included in my rate I would have skipped it after the first day as it didn't seem worth the £12 it costs otherwise and what was available didn't change at all from day to day. The room was nice and clean. The best part of the room was the large size of the bathroom. Also had great air conditioning. Good location near Kensington gardens and some nice restaurants and several tube stops and relatively close to paddington station. The staff was friendly and were very helpful on how to get to the airport. The room was not available until check in time at 3pm on the dot. The street it's on was very quiet, so easy to get a good nights sleep. Will stay there again, especially if I can get the same rate. If not I'd still stay but will skip the breakfast. read more

The hotel itself is situated around about 3 minutes walk from the Kensington Gardens, down a road lined with obviously expensive houses and offices in true London style. Whilst not difficult to find, the hotel does not stand out from these but is instead quietly situated in a rather inconspicuous manner midway up the street. Upon entering the hotel you are greeted with a very professional and well presented reception, with smartly dressed staff ready to assist. Check in was painless, with our host advising us of our room number and the floor it was situated on. Service with a smile. We made our way to the elevator, which unlike in some choice hotels we have stayed in, was a fast and smooth ride. We judge alot based on an elevator ride, as after all it is one of the first impressions you get in a multifloor hotel. A bumpy ride leaves for a disgruntled guest.Upon entering our room, we are first hit with the size of our accommodation. The room is not small, but then you are not going to be able to swing a cat either. However it comfortably fits in a desk upon which a TV is set, a seperate desk with a wonky glass top, and a queensized bed with lighting fixtures on either side. The bed is clean with freshly laid sheets, and a wardrobe for the better half's garments, complete with a complimentary safe for our valuable treasures. All in all, we were happy.The bathroom raised some concerns, as room was obviously a luxury that could not be afforded in the Throne room. I am a sizeable chap in the sense of height (and granted, a little in girth), and it was a bit of a squeeze to get into the bathroom and turn to close the door without first tripping over the toilet and spilling into the tub. The tub in itself was far too short for a fellow like me, and upon my evening bathe I found my knees to be somewhat close to my chest, rather than the stretched out pamper position we so keenly desire. This along with the extremely slow to heat water (I'm talking 5 minutes to become lukewarm), and the chest height shower did not leave for a comfortable ablutions break. All that aside however, it did have a working towel heater and trouser press. Something I looked forward to was the 24 hour room service that was offered as part of your stay. This was a service I intended to use to the point of abuse, only to find that the service stopped after 10pm due to renovations in the kitchen. That was annoying, but did not stop us ordering some lunch to satiate our hunger. A quick call later and we sat comfortably in the knowledge of my impending steak and onion ring feast, her burger and chip deluxe, and a dessert of banana split complete with three types of ice cream. Needless to say, our expectations were high. The steak left alot to be desired, as I requested rare but received scorched. I cant say the charcoal left a pleasant after taste, but this is something I have become accustomed to of late. The chips and salad were nice enough, and I believed my beautiful other enjoyed her burger. The thing we were really looking forward to was the banana split. I was slightly miffed that this had been delivered with the meal as opposed to 15 minutes later, as this meant by the time we had finished, there was more cream than ice. Regardless however, it was still rather divine and a pleasant finish to the meal. All this for £64 including tray surcharge was not horrific and in london, certainly not to be baulked at. The breakfast next morning was typically standard, with a set £12 cost an an all you can eat entitlement. Essentially what this meant was that we paid £24 between us for one english breakfast, a bowl of coco pops and a banana. I guess we have no one to blame than ourselves. The toaster left something to be desired, being one of those annoying 'feed me your bread and I magically drop it to the crumb splattered tray below as toast' devices that at best, only heated your bread as opposed to browning it in anyway. Maybe I am just picky. In all, we did have a rather pleasant stay and for the price, it was not a bad hotel at all. I would not hesitate to stay here again should the need arise, but I would also not choose this if money were not as much of a factor as it is right now. I would happily give the hotel an 8 out of 10 with all factors included. The only things stopping this from getting a higher score is the bathroom, the lack of 1am room service, and the sneer of the breakfast waiter, which made you just want to lob an apple at his face. read more