I recently purchased a home and the home inspector recommended addressing a concerning looking main…read moresupply line. I reached out to Randal for a replacement quote with a picture, and at 10pm at night, he promptly provided me a detailed description of the piping, and explained that he had in fact been the one to conduct the work on this piping years in the past (I assume he remembered the job simply from the picture??). The supply line is not a concern, and the fitting in question was actually a runoff drain line that was not under pressure. Randal, then explained that as the new owner, the 10 year parts and labor warranty transfers to me. Thanks for the honest and detailed response at no charge!

Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

On selling the house we needed a septic inspection. Bobby and his crew did the inspection and found…read morean issue with the distribution box. I called and asked for estimate on the repair, which he quickly gave me. Within a few days he was able to come repair the issue and charged me what he'd estimated. Visiting with him and his two crew members was pleasant as they completed the repair. He was polite and professional while being candid and straightforward in his responses with me. I wasn't a fan of having to pay over $3k for something that's buried and hidden, but nice to know the issue is resolved for decades for the new owners.

From the owner: We specialize in Excavation, Storm/Sewer/Water, Septic System Install & Repair, Site Clearing,…read moreWater Heaters, Drain Cleaning, Septic Systems, and Full Plumbing Service. We offer 24/7 Service.

I had a Polaris gas hot water heater that handled my radiant floor heat and domestic water. The…read moreheater was 18 years old and I started having to replace various parts like the igniter. The heater went out and decided to replace with it and began contacting plumbers in Charlottesville and Lynchburg, several of them never returned my calls or emails. I had done a lot of reading about different options. I contacted Blauch Brothers and spoke to them on the first call. Seth traveled to my farm in Nelson County looked at the job took photos and had me a quote the next day. They had to order the AO Smith Propane 50 gallon heater. They completed the installation yesterday. I am very satisfied the customer service and the estimate. I highly recommend Blauch Brothers.

We asked for service on a tankless water heating system and replacing a pipe under a bathroom sink…read more The first task was slightly different because the previous owner had set up an excellent but unique system in the house. Some of the pipes had build up from hard water. However, all the repair needed was replacing a part in the tankless system that caused the leaking. The build up was cleaned and looked like it had resolved after we had upgraded our water softener solution. While the individuals who came were kind, the first one took 3 hours and then had to call in a supervisor for the tankless system and piping. It was wasting my time working part-time from home while caring for a newborn full-time. Then, I asked multiple times for an estimate and they skirted around the question. When they looked at the sink pipe, they just put plumber's tape around it. The job wasn't finished when they sent an overpriced invoice. They said it was an error. We asked twice for an itemized invoice which they never sent. Also, we told them not to come back to finish the job if they would charge more. They promised not to charge more, came, and then charged more. Now, the water system is connected to a heated floor system installed by the previous owner of the house. Multiple professionals commented on how well the previous owner installed the system - including Blauch Brothers. Since they touched the system, it does not work. When asked if they could fix it for free since they likely did something, they evaded the question with "we can help you by looking at it" but not saying clearly whether they could do it free or not. It is understandable if they couldn't do it for free, but the lack of clarity was disappointing. We will likely pursue the previous plumbing company as they were dependable, efficient, and reasonably priced. They were just not available at this time, so that is why we tried Blauch Brothers. The biggest advantage this company has is that the people were polite and you could get an appointment quickly.

You will not find a better plumber in the Charlottesville area. Professional, personable, and…read moreextremely knowledgeable. If you want it done right call Todd. Dave Campbell Afton, Va

Great, fast service. Price was fair, will use them again for bigger jobs. Big thanks to Toddread more

Nothing but praise for Mike and his team! They come on time, what they fix stays fixed, and they…read morecan fix ANY plumbing issue, no matter how complex and creative they are. Very fair prices too. Highly recommend

I needed a plumber 21 years ago and have used Mike ever since. I have bought and sold two other…read moreproperties and did full renovation projects that included all new plumbing for the entire homes. Mike does what he says, is reliable, he does not try and sell me stuff I do not need, he uses quality products so you do not need to call him back. If it is a small or big job, I do not get gouged with pricing either and he always shows up when he says.

I paid Blue Mountain $200 for an annual two-visit service contract. At the conclusion of the…read morefirst visit their technician said everything checked out okay. The next week we had a heat spell and my heat pump could not keep up with the outdoor temperatures. I also had their sales person visit for a bid on a new high efficiency heat-pump. He explained that my problem was that old heat-pumps lose efficiency over time. I had a second HVAC business owner visit for a second bid on a new system. He determined my refrigerant leaked and I was 6 pounds low. I realized I had a contract and they already had my money, but I hoped they would accept responsibility for their mistakes and graciously return me. The dispatcher seemed contrite and empathetic, but she told me it was not their policy to provide refunds. Still she asked her management and they said they would not refund any money.

Our technician, Josh, was beyond great. He is knowledgeable, respectful, trustworthy & really does…read morecare & stays with the issue to really straighten out the issue. This time it was our thermostat and regulating our heat with the thermostat. Blue Mountain has a truly remarkable technician. A true Keeper! The only bad thing is although we originally scheduled an appt MONTHS ago it was rescheduled by the office; always on THE DAY of service; approx. 4-5 times. Very disappointing. We've been loyal customers since we bought our house 2017. I used to LOVE this company. Somehow this company has changed within the past 18ths- 24mnths. Sadly, NOT for the better. * The first time, they sent out a technician that was requested for the yearly check up for our heating... they sent out someone that had NO knowledge of the Oil heater we have that they installed. Said he was here to check the air conditioner. NOPE!!! Technician 5 's. If I had 10 's to give him I would Company & all the rescheduling 1-2