I needed an ACLS class and couldn't get a class with my employer due to COVID and smaller class…read moresizes. AEC had a few dates to choose from that worked for my time parameters. The facility is easy to find. There was plenty of parking. The instructors are knowledgeable and friendly and classroom size was appropriate. As far as ACLS classes go, this was certainly a quality course.

From the owner: EMS Education - Nationally Accredited Paramedic Programs,…read moreAdvanced EMT Programs, EMT Programs, Online Hybrid Programs American Heart Association classes: BLS, ACLS, PALS, and ALL Heartsaver Courses AHA eLearning (online) courses too.

I was looking for an affordable and convenient way to get re-certified to work at a gym when I…read morestumbled across VA CPR & First Aid (certification provided through the American Heart Association). The VA CPR & First Aid website was extremely easy to navigate. The course was offered (and displayed in a calendar online) more than once on a weekend during the month making it easy for me to find a class that fit my schedule. Michelle (who taught the class) was very responsive when I asked her questions via email. I asked about dates and payment and usually got a response within 42 hours. As an instructor she was clear and friendly. The location of the course (tucked inside a commercial office space) was a doable drive from the Alexandria, VA area. If you take a course here please note there is a limited number of food options that are within walking distance (when you break for lunch). The closest place to get something to go is the Dunkin Donuts accross the street. I thought the price with the book (100 for the class, 20 for the book) was fair when compared to similar courses. I have taken the American Red Cross certification (more than once). I thought the way the American Red Cross presented the material 4 years ago to me was more hands on than the American Heart Association. Specifically, with the first aid course material. If my memory serves me correctly, I remember doing a lot more hands on demonstrations when I got certified by the American Red Cross than by the American Heart Association. In a nutshell its a good option if you need to get certified in a quick time frame and live in the northern VA area but if this is your first time getting certified specifically for first aid I would look at the American Red Cross' certification courses first.

On June 06, 2025, I placed an order with CERT At Home for the "Skills Only" portion of the BLS…read morecourse for two individuals. The following day, I contacted the company by email and phone to request a cancellation, as the order had not yet shipped and my university required in-person training within a set timeframe. I was unable to reach anyone by phone. In response, CERT At Home acknowledged my cancellation request but stated that the order was non-refundable per their registration terms, even though nothing had been shipped or processed at that point. Initially, I cited the FTC's Mail, Internet, or Telephone Order Rule (16 CFR Part 435), which requires refunds for canceled merchandise orders that have not yet been shipped. CERT At Home responded that the rule does not apply to bundled educational services. After they provided that explanation, I did not continue to argue a legal obligation but instead expressed my concern that it is unethical and unfair to withhold a refund for an unshipped and unused order. I informed them that if they refused to issue a refund, I would accept the order. However, I made it clear that their decision would inform my public review of their business practices. In response, the company confirmed they would ship the order, but also issued a strongly worded email warning that any public criticism could result in legal action. Verbatim, "If any of your comments constitute false or defamatory claims about our business or practices, we will not hesitate to take appropriate legal action. We will also leave a professional and factual review of our own on your Healthgrades and other public profiles to reflect that an attempt was made to coerce a refund in violation of agreed-upon terms with a small business." I am requesting that CERT At Home refrain from issuing retaliatory commentary or threats against customers expressing dissatisfaction. I believe their response was disproportionate and unprofessional, and I am concerned about the tone and nature of their communication. While I understand that businesses may have policies regarding refunds, I believe consumers should be treated fairly--especially when no services have been rendered and no materials have shipped. I am filing this complaint in the hope of a fair resolution and to raise awareness of these practices for future customers. June 09 update: Email I received from the company, you can form your own opinion: Hi Amanda, We have reviewed your submitted complaint to the Better Business Bureau, along with all related correspondence. Your complaint presents a selective and misleading narrative that omits a critical fact: you explicitly acknowledged and agreed to our non-refundable terms prior to completing your registration. These terms are clearly displayed during the checkout process and must be accepted in order to proceed. They apply whether or not your materials have shipped, as your purchase was for a bundled educational service--not a retail merchandise transaction. Your decision to publicly mischaracterize our business practices and frame our adherence to clearly stated, pre-agreed terms as "unethical" or "greedy" is not only disingenuous, but also potentially defamatory. Additionally, it is important to clarify that the Better Business Bureau is not a government agency, nor does it possess regulatory authority. It is a private organization that collects and publishes consumer reviews. While consumers are free to share honest feedback, when public statements are made without material context or imply legal or ethical wrongdoing where none exists, they cross the line into defamation. We take such matters seriously. As a small business, we operate with transparency and integrity. Our policies are consistent with those of educational institutions and certification providers across the country, and we have treated you no differently than any other customer. Because of the severity of your claims, we are issuing this final notice: You have until Wednesday, June 11th at 12:00 PM ET to remove or revise any publicly posted complaints or reviews--on the BBB or any other platform--that contain false, misleading, or defamatory information. If you do not comply, we will: Respond publicly on all relevant platforms, including the BBB, Healthgrades, and others, using your full name and a factual timeline of events; Submit a formal complaint to Healthgrades and any professional licensing boards if necessary, should you continue attempts to discredit our business using inaccurate claims; Forward all correspondence, documentation, and evidence to our legal counsel to pursue appropriate remedies, including for defamation and tortious interference.

terrible! They sent banged up manikins and dead batteries, no written instructions on how to set Up…read morethe manikin. They give you a link to watch a video, you can't even see what the guys is doing. I joined the class 3 minutes early. one minute after the class started, she told me I need to get off and join another class because I had the plastic insert upside down. when I reached out via email, the person responding was very rude and unprofessional. it seems like the company is run by children. Definitely not worth paying $165. Update: after posting my review, not even an hour later, the company wrote me several paragraphs over several emails, stating they saw my review. this is part of the email "I noticed your recent 1-star Yelp review and wanted to briefly respond, as it contained some rather interesting points. You indicated that our course provided no assembly instructions for the manikin, yet immediately afterward referenced the instructional video we provide--which, incidentally, clearly and effectively demonstrates each step. Thousands of students manage this each year without difficulty, so it's surprising this was problematic for you. Additionally, you mentioned spelling errors in our email correspondence. While we always strive for clarity and accuracy, the irony wasn't lost on us that your own emails had a few slip-ups ("costumer service," for example). Ordinarily, we wouldn't highlight something this minor, but given your approach, we felt it worth noting. We've seen this kind of contradiction before. Yelp tends to attract a small but loud subset of users who often skip key details, struggle with basic steps, and then blame the process. Meanwhile, we have over 500 five-star reviews on Google from students who actually completed our course and appreciated the experience. If you'd like to continue with the course, we'll honor that and expect full participation. If not, we're happy to offer a partial refund, minus the course access and shipping fees. And if needed, we're prepared to respond publicly, referencing your name, and walk others through exactly what you were sent, so they can see the full context of what you were provided, and just how simple and clear our process really is." I literally am in shock by how unprofessional this company is!! I never do reviews, but being a Director of Nursing and an RN, education is at the core of my career and belief. To be condescending and put someone down because I didn't know how to assessable a mannikin by a 3-minute video is absurd. If you express any dissatisfaction, you are immediately met with retaliation and rudeness. On a positive note, the actual teams meeting was great. The instructor was pleasant and knowledgeable. Do not give your money to ugly people. My assumption is after reading other reviews and seeing the emails this company sent to others, it sounds like this email is ran by one person. Pretty pathetic, you get this upset over a review!

This is a great centralized meeting place for small to medium groups to gather for a reasonable…read morefee. There is a decent sized room with kitchen to bring food and cater events. It's not fancy, but it's the rescue hall and clean. They provide tables and chairs. There are restrooms. The dispatch office remains open and there is a host or hostess that stays while the events are being held to ensure that things go smoothly. Parking surrounds the building and is a small lot, but there is public parking along the inside street and across within the opposite lot. You are responsible for cleanup. Overall, it is a great place that makes holding a group of people easy to do and very convenient.

On December 19th 2023 I took a CPR/AED & First Aid Combo class and it was amazing and well worth…read moreit. James, the class instructor, was friendly, personable and very helpful. He gave us the opportunity to be hands on and practice on a manikin to get the full experience. James was very clear and precise and again very helpful in his teachings to us.

This review is for the CPR/BLS renewal. The class was informative and instructor was engaging. It…read morewas pretty unorganized, though. I was the only student in the class and felt awkward at times, not knowing if I was getting on the floor to practice skills or sit and watch the video, etc. Also, the logistics of the building was very bad! The building was locked and a cleaning maid had to open the door for me. Next, the email directed me to suite 306, but that door was locked. I ended up having to ask 3 random people if they knew where the class was. There were no signs to direct me, either. When I called the phone number, Diane sounded sarcastic as if I should have known the class was on the 2nd floor! All in all, it made me feel uneasy as I was the only student at a 6pm class. At least we ended early!

If your looking to further your career this is definitely the school to go to Ms Ellen is a great…read moreinstructor and so Helpful in helping you conquer your goals I will definitely be signing up to take more classes

A big shout out to the admin/educators at Excel Health Institute. Thanks to the dedication and…read moresupport from Ms. Ellen (primary teacher), I passed my Virginia CNA skills and written exam on the first attempt. The videos starring Ms. Ellen are super helpful. After watching these videos, studying the provided materials along with doing the required hands-on practicum/internship, I passed the Virginia CNA 2 parts exam without any sweats. I strongly recommend Excel Health Institute as the best place to enroll for CNA related training requirements in the Northern Virginia area.

Janney Lawson was absolutely wonderful! Honestly, I would…read moresign up for any class she had available. She is a phenomenal instructor! She makes the class feel more than welcomed to ask any questions and she makes you feel confident in every question you ask. There are no silly questions in a class Ms. Lawson is teaching. As someone who is a worry wart, I honestly feel more than prepared to preform CPR and to use an AED on someone if need be. Not that I'm looking forward to it..but if called upon, I know I can get the job done. She is a magnificent instructor and I highly recommend her classes!

Mrs. Lawson is truly a GEM!! I signed up for my BLS Renewal and I learned a lot in her class. She…read moreis very thorough in her instructions and demonstrations. She made sure that my check off for adults, children, and infants CPR were accurate and correct. I felt comfortable asking her anything and made sure I understood before going to the next step. If you guys are in need or want your BLS certifications, I would highly recommend registering for her class!! You won't regret it!!! Thanks Mrs. Lawson!!

Steven was absolutely fantastic! He provided comprehensive training, technical supplies, many…read moretechniques, and practical advice on how to improvise if needed. I highly recommend taking his courses!

From the owner: A.i.D. Ready Training provides top-quality First Aid, CPR / AED Training, Pet First Aid, CPR…read moreTraining, Consultancy and Advisory Services, and Workplace Safety and Health Planning to clients throughout the National Capital Region – including Virginia, Maryland, and Washington, D.C.

Lisa-Marie's class is a wonderful introduction to childbirth, postpartum recovery, and newborn…read morecare. Her passion for teaching and expertise in childbirth are so clearly evident in watching her videos and joining for her Zoom live session. We appreciated the flexibility of the class set up and benefitted from the group discussion portion. I would highly recommend Lisa's class to anyone looking for an engaging and evidence-based childbirth education resource!

Lisa's class was so informative and helpful as we geared up for our first child. The ability to…read morewatch the training videos online was great for our busy schedule, but mixing it with the Zoom allowed us to have that personal touch and time to ask whatever questions we needed. And it's an extra bonus if you're delivering at GW Hospital, where you will likely see her! Couldn't recommend this more for new parents looking to demystify the birth process and get trusted advice.