1. Jestoni B Ragaro lalamove Rider didnt deliver my item and complete the delivery with fake signatures. 2. I unable to send the Google complaint Online Form the message shows "Something went wrong" 3. No one from lalamove customer service live chat with me to assist this matter accordingly. Keep on sending me automatic message that case been handle. read more

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Been a loyal client of Lalamove for over two years, using their service 5 days a week. Until now... On November 6th I booked priority delivery with Lalamove (order 147796857373) to have frozen goods delivered to me. I use exactly the same booking 2-3 times a month, and usually it takes 35-60 min to deliver. The order was accepted by the rider Nico Isahck Tenorio (phone number +639466171851, motorcycle plate number 344PZX) at 8:41 AM. Only after 40 minutes at 9:20 AM he messaged me that he is on the way, nearby to pick up. Same time I informed the rider that it's frozen goods and asked to deliver it without delay. Order was picked up at 10:42 AM only (2 hours after the booking conformation). At 12 noon rider was still on his way, not answering my calls and SMS. I contacted Lalamove customer support chat to help me. The agent tried to contact the rider as well but without any luck. During 3 hours I keep chatting the customer support agent and explain my problem at least 5 times as the chat was changing the agents every once in a while without them giving me a clear answer. The last two agents told me that they created a ticket (same number as my order number) and that I have to wait while another department processing it. But no one gave me exact timeframe for the solution, despite I asked about it several times. At 3 PM I received a call from the rider that he is having a problem with my address (what can't be true as I used to book the same delivery a dozen times before with no issues), problem with his phone, that he is somewhere else and can't reach my place. The customer support was informed about that call as well immediately. I sent my address to the rider once again via SMS. Eventually I received my goods at 3:48 PM. The priority booking, what I was charged for from Lalamove wallet automatically, took 6 hours to be completed. The goods were defrosted and damaged, impossible to use anymore. The cost of it is 1520 pesos. Plus delivery fee is 159 pesos. The driver tried to tell me some ridiculous things like his phone got broken, no charge, he lost the address, the address was incorrect etc. He even seemed to me drunk or under influence of substances as his speech was not clear, but I can't be sure. He marked my order as delivered and signed the form in app without my consent by 2:17 PM. I messaged to support during that day from 12 noon to 4 PM, asking for solution but still didn't get any after 5 days. Today, on November 10th, to my new message via customer support chat I get only one reply, that it's to late to file a complaint as 24 hours passed. They can't find my ticket and not going to solve the problem as time frame already passed. Seems like Lalamove is intentionally limits their contact channels for clients, as even the complaint form on their website is disabled. read more

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All Lalamove Philippines contact numbers I called are extinct. It seems they are avoiding COMPLAINTS. I initially made attempts to fill out the online complaint form but every time I pressed the SUBMIT button, it won't proceed. It says INVALID MOBILE NUMBER and after I made sure the number is correct and I resubmit, the whole process repeats itself. Now my issue is outright theft when the rider picked up the items (new clothes) on December 16, 2024 and failed to deliver to a site 5 kilometers away. Tracking revealed rider bypassed drop-off point and proceeded to the next town. When confronted, he replied he was involved in an accident but still intends to complete the transaction. No response from the rider since then, refuses to answer calls and text messages. It is now December 18th and the ticket still reflects IN TRANSIT. Police assistance is now part of the process. Lalamove ticket #135599750071 To be fair, I have used Lalamove in the past transporting motorcycles and scooters without any hitch. As the saying goes, one "Oh shit" erases a thousand "Attaboys." Peace read more

Lalamove - Lalamove account shows different plate # from rider who picked up items - Couriers & Delivery Services Near Me - Makati, NCR

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Contacted their chat support. Nanakot pa na ipapahold yung item kasi almost 2 hours na di pa nadedeliver yung item.

I already delete my account around month or February or march this year. But still as of now they never sent my remaining balance. This is bullshit. read more

This driver Joefen Rosaldo 13011135758 Kahapon pa napick up sa Bulacan ang documents 11am Oct 30 2024, until now 1045 am Oct 31 wala pa din, hindi sumasagot sa call. Scam ba tong lalamove?? read more

Karamihan sa lalamove driver at pahinante ay mang gagatso. Malalakas ang loob Mang Loko ng customer dahil walang pakialam ang lalamove. Pera pera lang tlg kahit mangloloko ang mga driver nila! read more

Grabe itong rider na si Rem Joseph Sadaran... Kanina pang 4pm na book yung parcel until now walang paramdam...taytay lang galing yung parcel hanggang ngayon wala pa din... Nakakadala... Nakaka bwisit imbes na aalis ka d ka maka alis kaka antay sa kanya read more

How to report the driver ? parcel not arrive and yet naka complete sa seller

Ho to report this rider garcia robert villanueva my parcel.Not deliver yesterday thank you

Courier riders asks for additional payments to recipient. Most are rude. Insisting that they had waited for more than 10 minutes when the Village guards and CCTV records show they Just arrived. Complaint Center does not listen and simply justify their affiliate's misdoings. Its competition provides a cheaper, reliable and friendlier service. read more