Where do I start? I bought a Living Social deal for "90 minute closet cleanse by Arteresa Lynn."…read more
I contacted her via the phone number on her website. No response, no call back.
I contacted her again weeks later, and by then my coupon was about to expire, so I left her a voicemail AND sent her an email too. No response and no call back again.
Fast forward a bit, coupon expires. I contact Arteresa again, finally I get a response asking if she could call me the next day. I respond that she can call any time. She never calls, nor does she respond to my email.
I forward my email to her, asking her to call me again. No response, no phone call.
I forward my chain of unanswered emails and tell her that it seems that she is too busy to honor my Lifebooker, so I will just contact the company for a refund. She finally responds and tells me that there was a death in her family the week before and that is why she could not call. Unfortunately at this point I have been trying to chase her down for over 3 weeks, but I responded to say that I was sorry to hear and asked her to call once she has dealt with what she needed to deal with.
10 days later (!!!) Arteresa responds that since my Lifebooker has now expired, " unfortunately she won't be able to extend the deal but she can offer me a discount on the closet cleanse. Her usual rate is $75 an hour with a minimum of 2 hours for the closet cleanse, but she is willing to offer me the 2 hour closet cleanse for $75; only charging me for 1 hour." Uhm, WHAT??? LOL
So not only did she make me chase her for 5-6 weeks, during which I had contacted her 7 times (twice on the phone, 5 times via email) to no avail, (even as of today, she has never called me!) she is now trying to nickel and dime me, and not honor my Lifebooker? Wow. I almost fell off my chair when I saw that.
I understand that everyone has personal issues to deal with, however, when someone advertizes a professional service, it is not the customer's job to chase them down, and when a "professional" service provider drops the ball on a client, the right thing to do would be to try to make up for it and try her best to make the client happy, not to try and get more money out of her. That's ridiculous. On a side-note, I was looking for a stylist for an event with my women's group and had she treated me like a customer and not an annoyance that she did not have the time for, I would have asked her to come and she could have met a lot of potential new customers, as most of our events have around 20 young women present... But the way she handled this showed me exactly the type of "professional" she was... So my vote is a no and this experience was definitely a 1-star one.
The funny thing is, Arteresa Lynn Personal Styling had two reviews on Yelp, both are 5*, but they are both by one-time reviewers, so I don't know how much value I would put on the "incredible" experience they had, because often the one-time reviewers are fake reviews written by the business owner... But she might be easier to deal with and more responsive when you are paying her directly; if you are trying to use a Lifebooker or any other deal, forget it. My experience has been a total waste of time and a headache.