I lived at this property for 24 months, and unfortunately experienced ongoing issues for nearly the entire duration of my residency.
One recurring issue involved rent payments through the payment apps management instructed residents to use. The app repeatedly malfunctioned, resulting in late fees. Management assured me the issue had been corrected, confirmed that I did not have a late balance, and told me I could continue using the app. Approximately nine months later, I received a notice claiming I had been late on rent every month since moving in. I had to provide bank statements, payment screenshots, and emails from management confirming that I had no outstanding late balances before the issue was finally corrected.
I also experienced an issue with my vehicle. Shortly after purchasing and registering my new vehicle with management, I woke up to find it had been towed. The towing company confirmed that my vehicle had been properly registered but that management had deleted it from the system the following day. I had to personally coordinate between management and the towing company to resolve an issue I did not cause, including paying for transportation to the towing facility.
The most serious issue involved my bathroom sink being without water for more than two months. Despite repeatedly contacting the office and requesting updates, I was consistently given the runaround. When maintenance finally began addressing the issue, they removed the entire bathroom vanity and left it blocking access to my closet. They did not return to complete the work, and despite repeatedly asking management to at least move the vanity so I could access my belongings, nothing was done.
At that point, I had to involve housing authorities, code compliance, and seek legal advice in preparation for further action. Only after outside parties became involved did management begin taking the situation more seriously, yet the issue still was not properly completed. I eventually submitted an early lease termination request, and the maintenance issue was completed the following day.
After 24 months of repeatedly having to advocate for basic maintenance, accurate account information, and proper communication, I ultimately decided to leave. I strongly recommend that current and future residents keep detailed records of payments, emails, maintenance requests, and conversations with management. My experience was extremely frustrating and could have been handled much more professionally and efficiently.
Part 2 of my experience: My move-in was delayed three times--once because of inaccurate information from maintenance, once due to a holiday, and once because the cleaning team could not have the apartment ready.
When I finally moved in, the apartment was still not properly prepared. The balcony was dirty, the cabinets had stains, crumbs and popcorn remnants, my bedroom ceiling fan was hanging from the ceiling and unsafe to use, my stove did not work, and my bathtub was clogged with human and pet hair. The ceiling fan took over three months to fix, and the stove took more than three weeks.
I was also given a violation regarding my boyfriend staying in the apartment despite management being aware of his presence. He received community emails, received mail there, and his name appeared alongside mine on mail delivered to the apartment. I asked if paperwork was needed to document the situation, but management never provided anything and continued the violation.
What was most frustrating was the lack of communication. While I was dealing with a bathroom sink that had no water for approximately 2 1/2 months and repeatedly calling for help, many of my calls went unanswered. Yet management still contacted me about a noise complaint during this time and appeared more responsive to the violation than my unresolved maintenance issue.
Overall, my experience was that you have to constantly follow up just to get basic issues addressed. I strongly recommend documenting everything and keeping records of all communication if you choose to live here. read more
