We've been driving back-and-forth and we saw the building being beautifully rehabbed a year ago and…read morefinally it opened and we always wanted to give it a shot "sometime". We have heard mixed reviews, but not in the positive sense but we still wanted to give it a try because we like to keep the money local if possible. We always attempt to support our local restaurants and businesses nearby first beforehand. That "sometime" became today, and it was full of regret.
The first thing we noticed is that the outside lamps were really dirty. Full of cobwebs... I mean Really dirty- and for a building in that new of a condition? That should have been a clue, but we decided to still give the courthouse a try. We had the margarita flatbread, which was OK and two Arnold Palmer's. After that, it all went downhill from there.
We were given dirty napkins to eat with: yes it had food chunks & stains caked on it from the previous user we'd assume: Disgusting... But we didn't complain. Why? Because we thought it was a fluke... (dismiss- for now)
The place was not busy at all. There was only one table other than us occupied, and three people sitting together at the bar and Abigail served us, but after the flatbread was served by the runner, she never checked on anything else (only asked if we were ready to order- okay -another pass) We noticed in between times) She was more interested being on her phone than the patrons who "could pay her way", and we waited for 40 minutes after our order had been placed to have something else to eat. Yes. It took that long:
I ordered the steak burger (medium)and my wife ordered the 5 hot wings and we waited. And waited. No "pulse check"... we sat there waiting. On a Sunday.... We finally noticed that Abigail finally went back.... and then brought out our food, which was by that time: cold. We believe she knew it was out there, and yet she still served us. (Huge problem) My steak burger I asked for was overcooked and grey looking. It was under the light warmer- drying out while we waited I'd assume. She never told us why or suggested a refire...The cheese had dried under the heat lamp, so it is of our opinion the staff & Abigail forgot our order and let it sit out for at least 10 to 15 minutes under the heat lamp in the back. When it came out, the fries were overcooked and shriveled and again... they must have been sitting there for over 10 min or so, and it could've been longer for all we know...it was such a cold mess for burger, fries and wings.... heck, Culver's on RT 120 serves a quicker, tastier and way better deluxe burger than this place...
And yet: After seeing this mistake, she still served us thinking we'd still eat it? We stated we didn't want the order anymore, (pointed out the issues) and instead of asking to maybe comp the flatbread (refire our meals again)or something like that (she could see we were not happy)or apologize for the mistake, she just told us that she just took off the burger and the hot wings and rang us up as if nothing happened and it was our fault we noticed this issue.
It is our opinion that She did NOT care at all about the situation. As if we were bothering her to do her job that we came to visit to help inject money into the local business. She was totally disconnected, and in fact, she had taken a check from the table near us, and she had forgot to ring his check up. So he too, was waiting around for about 10 to 15 minutes with his son at the table, before she finally realized that she still had his credit card and hadn't ran it to be processed or debited.... We really wanted to give this place a nice try, but after this, we won't be back. Such a bad experience for a local business near us.
What an utter disappointment.