i stayed here on my honeymoon,
we arrived at lunch time on a beautiful sunny day the day after our wedding. The hotel couldn't find our booking! They told us to sit in the bar area, which was beautiful, over looking the lake and to order a drink. Not a problem! we ordered a glass of prosecco and a beer and sat there for over an hour and a half! i checked with reception twice to make sure they hadn't forgotten about us, and they told me they were working on it. when they had finally found us a room they gave us the bill for our drinks!! i refused to pay and was shocked that they had expected us to.
We had booked a lake view room and the room they had for us was not one. We explained this to them and they said this was the only room they had available, again i said i wasn't happy and then they very quickly and miraculously found a lake view room! (what were they doing for an 90 mins?) We went to have a lie down as we were exhausted by this point and the bed was the most uncomfortable bed i've ever stayed in! We lifted up the thin mattress and there was a sheet of plywood on the base!!! We called reception and told them about our problem and they said they would fix it. We went out for a walk for 2 hours and when we came back the bed hadn't been fixed. We had to move to the non lake view room again and the bed was terribly uncomfortable there too! We were so tired we went for an early dinner and slept on the floor. The next day they moved us again the bed was still awful but at least we could sleep in it, just the most awful experience,
We have a toddler who was staying with my parents and we had just planned a massive wedding, we needed rest more than anything which just didn't happen. The staff knew how we felt about everything and we were incredibly polite the whole time, even when i was complaining i didn't get angry or mean even though i was very frustrated. When we checked out we were offered no discount at all. this place is so beautiful and the staff are nice but come on!! Invest in some decent beds. i'm really upset and a little bitter that this ruined my honeymoon. :( read more