After approx 15+ yrs w/Lakeside, we're DONE. This company has become awful. They installed our irrigation system & for years, everything was ok: they added a few sprinklers over the years, everything ok (prices escalating, but ok . . .). During a service call last year, they said a nozzle needed replacing, & I was billed over $30 for the part. They said they replaced the entire sprinkler, which clearly HADN'T been replaced. I called to inquire - no response. At the subsequent seasonal shutoff, I brought it up again. The tech looked at the sprinkler & agreed - it didn't look new, they must've confused the replacement of the nozzle with the entire sprinkler unit - apologized & said he'd fix it when he got back to the office. Nothing. I told him the nozzle is about a $2-3 part at Lowe's, an while I understand they're in business to make a profit - I didn't expect the same price I'd get at Lowe's - but over $30 for that part (10 times the retail cost) on a "free" mid season service call was a bit ridiculous. He nodded in agreement, but no action. This year, they sent two young guys in a truck for the "free" mid season service call. I told them I'd replaced a couple damaged units but was unable to get the spray radius adjusted properly. The response: 'well, you need the RainBird screwdriver to do that, & we don't have one - you can't use a regular screwdriver' (which is true). Two guys, a truck, and you don't bring the pocket-sized tool you're going to need for 90-plus percent of your jobs/adjustments. Are you stupid, lazy or both? They were clearly surprised when I told them "No problem, I have one." Then in condescending tone, they replied "No, not a regular screwdriver, the RainBird one - the green one." Even more surprise when I said "Right, I have it" & produced the tool. So they adjusted one properly, one improperly & told me "You have three leaking sprinklers that need replacing. It going to be $240 (I think this was the number). They were going to do some "further adjustments - at no charge"when I stopped them, & very politely told them about my dissatisfaction from last year, and $240 for what's promoted as a 'free' mid season checkup - especially when I'd recently closely checked the sprinklers in question & not noticed any signs of a leak - didn't feel quite right. I said in perfectly friendly tone "Look, I'm not upset with you guys - this isn't about you - but this is like the company's second strike, so I'll pass on the leaking sprinklers." Well, the tenor changed instantly: no more 'free further adjustments'. They said ok & abruptly left. No "Well,we regret you experience' or 'How can we make this better for you . . .(I.e. how can we save your business . . .)." They couldn't have cared less. And the leaking sprinklers? Uhh, no. Totally dry the next day (I've had a few leaks before - there's always residual dripping or water collecting in the proximity of the sprinkler - mine were bone dry. The 'free mid-season checkup' is a scam: like a car dealer promoting a FREE service checkup on a perfectly running vehicle that miraculously winds up costing $2,000 by the time you leave the dealership. Lakeside hasn't gotten the business school memo about "long term customers are your lowest cost source of revenue - no advertising, no promotional expenses . . . They'll even promote your business for you" or in this case, warn potential customers to steer clear of your business - there are plenty of alternatives. POSTSCRIPT: The company's president called me when he became aware of this review, he contacted me - couldn't have been nicer. Offered to come to our house to check the system or refund . . . Everything a company with an interest in keeping a long- term customer could possibly do to hold on to them, including getting rid of the problem employee. So kudos to them; I'd have reconsidered & probably stayed with them, but I'd already found & committed to another irrigation service provider. read more

Do not use this company. Booked an appointment, they confirmed it. They gave me a 2:00-6:00 window and never showed up. Not the first time it happened. If you want to wait for 4 hours and have no one show up, Lakeside is the co for you. In the past, I could call and remedy the situation. Not anymore. They've replaced their customer interface with AI. Made the appointment via bot, and this time when they didn't show up, I called and "talked" to an AI "customer service' bot, that told me they had no record of an appointment. They will also tell you that you need things repaired or replaced that do not need replacing or repairing. And, sell you a silver membership, that buys you NOTHING. STAY AWAY read more

I paid for pest control services for my yard in March. I wanted to get a jump on flea control because I gave Have ferrets that play in an outdoor pen in the summer. I was told that they start the treatments in April and it's monthly. By the mid May I still hadn't had a treatment so I called them. They finally came out and did a treatment. Then over a month goes by and again nothing!!! Then fleas started getting out of control again!! I called to see when someone was coming out. No call back!! No treatment; so I called to cancel. Someone was supposed to call me back but never did. I really just wanted a reliable company that comes out and does the treatments every 30 days like you pay for but that didn't happen. Called back and they said they refunded my money and canceled my membership. I'll have to check to be sure. I wouldn't use this company for anything again. I hate leaving bad reviews but their service sucks. read more

i had a leak from the sprinklers that ran my eater bill up to $900. I got the run around for over a month with no call back and no service tech. once I posted a different review, I magically got a call. To make a long story short, they eventually fixed the leak but would not take ownership on assisting with the water bill. What they did do was ask if I could remove my negative comment and said they could maintain my sprinkler system for free for a year. I made them aware that this was unacceptable and have not heard back from them. I 100% do not recommend them and they are not an integral and honest company read more

Lakeside irrigation (lawn sprinklers) service is way overpriced and disappointing since Lakeside bought out Derk Brown Lawn Sprinklers. Looking for a recommendation for a company that doesn't charge a service fee and repairs - in our case it appears to be repairs on damage they caused. See ya! read more

Lakeside Pro Services is a great company! We have used them for several years for our irrigation . Austin is an excellent tech. Highly recommend this company. read more

We hired Lakeside Construction Group as our contractor on a kitchen & bath remodel, down to the studs with all new electrical & plumbing on a home built in 1951. Rob (the contractor) did a phenomenal job communicating. He provided expectations and met them. We had some surprises after demolition but without skipping a beat, we stayed on project timeline and they knew how to resolve it and move forward. If they weren't doing the work themselves, they knew the best teams in the area for electrical, plumbing, tile, etc. People warned me about contractors and poor communication, but not these guys. Also, if someone is going to be in your home for 8 weeks - you want to be able to trust them. I would recommend Rob, Kurt & Crew to anyone looking for professional, timely, knowledgable and kind people to get the job done. Additionally, while they were here - they did some handy-work items (install some shelves, mirrors, etc), I know I can rely on them for anything moving forward. We'll definitely bring back the team as we update our 70 year home. Thanks Lakeside! - Shannon & Greg (photos are first the finished project and then the before photos) read more

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