Well, where do I start? The women who I booked the appointment LIED to me over the phone. She told me it was $90 for 90 minutes. I remember thinking that is market price, ok I'll book it. I am in the business also.
HOWEVER, it was a different price when I went to pay.
First of all, they wanted me to pay BEFORE I got a massage, NEVER in the 38 years of getting massage have I been asked to pay before getting a massage.
The massage as AWESOME. After my massage I sat up and saw a sign on the wall to silence phone which is fine and the next sign said
"We are licensed massage therapist please don't ask us to do things that jeopardize our license" really made me wonder went what went on at this place.
When I went out to pay the women told me it was $100 for 90 minutes! When I told her I was told $90 for 90 minutes, she started arguing with me that "I MUST HAVE MISUNDERSTOOD!"
I said NO, I remember thinking $90 - 90 minute that is fair market price, at $100 for 90 minutes that is overpriced and I would not have bothered.
I said fine and paid $100 and $10 tip.
When she saw that I gave her a $10 tip plus $10 more for the massage she said cant you give her more tip? She was good no? Then the massage therapist came and pointed at the sign on the door (she did not speak english) and said $20 TIP MINIMUM PER HOUR!
I said WHAT? I did not see that sign, You actually REQUIRE AND RECOMMEND A MINIMUM TIP AMOUNT PER HOUR?
I have NEVER heard of that in the massage business. Only in the hospitality business where you are dealing with different countries and they don't know what is customary in this country.
When I left I felt bad so I called the women back and explained again both my husband and I heard her say $90 90 minutes, again she just agrued with the client. In ALL my 38 years of getting weekly or monthly massages I have NEVER BEEN TREATED SO RUDELY! I am in the business you don't ARGUE with a client in any business! I also informed her that I was going to book a massage for next month but not after that.
IF this is how they treat all their clients I can see why she could take me any time and why the PLACE WAS EMPTY and WHY THEY WANT PAYMENT UPFRONT and why the sign on the door says WALK IN WELCOME. ANYTHING TO GET BUSINESS, because they cant seem to keep clients. They actually wanted me to pay $30 TIP on a $90/100 bill! Really?? Good luck.
One Tip for the business owner, FIRE the receptionist and DO NOT ARGUE WITH CLIENTS! There is a sane in the business world, "The customer is ALWAYS RIGHT, even when they are wrong! DO NOT ARGUE WITH THE CUSTOMER, the business ALWAYS LOSSES! read more
