I got on here looking up my apartment complex by chance and WHAT DID I SEE??? A 1-star review!!! I…read morehave to disagree with any and all 1-star ratings (they sound like disgruntled prior tenants). For starters: The staff is amazing! They connect with you and treat you like a human being, not just a tenant who lives in their complex and they are collecting rent. They communicate effectively via email or text. It is the irresponsible tenants who do not read their emails or choose to ignore them (p.s. if you live here-valuable information comes through your emails. Just follow their rules so we all can live in harmony and with one another). Next the grounds are kept immaculate. Maintenance is super friendly and on point (like they completed it yesterday before you requested the service) when they receive your request (mind you with COVID-19, slight adjustments had to be made, but services are still done as soon as possible or you receive a communication on the status of your request. GREAT PLACE TO LIVE!!!

I have been living here for 19 months and would highly recommend this complex. The staff has always…read morebeen professional and courteous. All maintenance issues have been dealt with in a timely manner and I have been extremely happy living here. The other tenants have all been kind and considerate. I would highly recommend this apartment complex.

Great place to call home. Great amenities, great office and maintenance team. Affordable luxury…read moreapartments. Like a resort.

they don't even deserve one star it should actually be zero . Is the management in the office that…read moreneed to have people skills much better. And if I was you or I wouldn't rent any apartments from there they might be pretty and the landscaping nice but if you're late a week a day you get kicked out and then you get put on the credit report showing that you're late and also they rent the apartment out ,while you're steel living in it. this is not the way to run an apartment complex . They still got their money and they still got their late fees but they still kicked her out. and she only had three days to be out or all of her stuff will be at the trash bin. And that is the way they deal with their customers . apartment complex if you're late so I suggest you make sure you're not late day two days three days or you're out of there. And they take you to court. to me that is no class and upper management needs to take classes again on how to respect the people that they rent the apartments to.

I lived here for a year prior to hurricane harvey and was going to renew our lease but our unit had…read moreflooding and the office staff took excellent measures when it came to getting out of our lease. It didn't take long to receive our deposit back. While living there, the office staff were very helpful. Any packages I received, would be held until I was able to pick them up, the water bill wasn't high, the rent was excellent considering we rented a washer and dryer from them. Any maintenance requests we had were taken care of promptly. Parking was fine besides the occasional neighbor that would park in my carport spot (not managements fault). They do have thin walls, a roach problem and some rust that comes through the water pipes. Overall not that bad. The location is awesome.

We have lived here for almost 6 years and this place has severely gone downhill since we moved in…read more Now they just let anyone and everyone into this complex, almost like they don't do background checks anymore. You're not allowed to have anything on your patio or that will be a lease violation. You're not allowed to grill in the complex. There have been several car break ins and cars stolen from the complex. We have also had our cars vandalized several times but all the office will say is I'm sorry that happened to you with no resolutions. Every month there is a problem with the boiler room causing you not to have hot water. Therefore you can't comfortably take a shower, wash dishes or clothes. If you want pedophiles try to lure your children i, then this is the place to be. There have been gunshots heard in the complex and people shot in the parking lot but the office would not do anything to make this place safer to live. Also, if you don't like having power to your apartment, then this is the place to live. The power infrastructure is very poor over here, causing you to lose power randomly throughout the summer when the temperatures are 90+. Some of these apartments are roach infested which is hard to get rid of. Every time you sign a new lease is signed, the price goes up with no improvements to your apartment or the complex as a whole so I don't know where the extra money is going. The children are not safe in the complex with people always speeding in the parking lot or along the street. I have seen several accidents happen from people speeding but once again the office does not do anything about it. All they are worried about is people having stuff on their patio. I would highly not recommend moving here if you're looking for a safe place to live.

Kara was absolutely the apartments are more than what you can ask for when it comes to space and…read morethe management was incredible when it came to showing us around and telling us about everything renovations are coming soon but honestly it's not even needed so that's a plus! Gotta check it out !

i felt very welcomed and Kiki was awesome she helped me understand everything she was explaining…read moreand just went out of her way to do so.

The people in 124 unit is noisy and all these people and girls coming in and out all nightread more

I lived there for two years, during which they cycled through seven maintenance employees--yes,…read moreseven--and not one of them was ever consistently on the property. My work orders were routinely marked as completed, yet nothing was ever actually fixed. When I brought this up to the assistant manager, Patsy, she always acted surprised, as if she had no idea why the requests were closed without being addressed. At one point, I had multiple leaks in my living room ceiling. It took them three weeks just to patch the holes in the roof. Meanwhile, mold began to grow in several spots on the ceiling. I'm not claiming it was black mold, but it was definitely mold. I submitted several work orders about it, and each time Patsy and whoever was handling maintenance at the time would promise to bring in a contractor--but that never happened. I ended up living with that mold for over a year. And that's not even mentioning the roach infestation and the rats. Ask the other residents. They don't speak out for fear of eviction or non-renewal. They cannot find anything else affordable. Most residents stay silent because they simply can't afford to move anywhere else. It's heartbreaking. Shame on the management company and the owners for allowing people to live in such conditions--and for being dishonest about move-out costs. Shame on the owners and management company for making people live like that.

I can't say enough about this complex. I moved from a 6 bedroom home and wasn't sure what it would…read morebe like to live in an apartment but I LOVE it! Management is wonderful. The complex is clean and beautiful. Maintenance is on top of any of my requests and are very polite. The only issue I've had is there has been 2 incidents with car break ins in the one year I've been here. Other than that, I love this place and feel very safe here.

TOWED MY RENTAL CAR IN THE MIDDLE OF THE NIGHT LIKE THIEVES…read more I was in a bad car wreck. I lost my apartment parking tag during the crash. The office is closed on Monday so I couldn't get a new one until Wednesday morning due to work. They came and towed my car at 1:30 AM Wednesday, didn't even tell me, made me late to work on top of everything because I had to WALK. No notice, just a apartment complex that hires extremely predatory tow companies and then tells you that's too bad. Don't rent here, it's not worth it.

Save yourself the headache and **DO NOT RENT HERE** This place is a health hazard and a safety…read morerisk. Let's just start by the office staff is nice but they don't do much. Getting them to answer the phone when you call is like playing the lottery. These apartments are filled with mold in the carpet and on the windows/doors. They will "clean" the carpet but it's so worn down they need to be changed. The AC system is so old and outdated they aren't clean at all and will drip into other apartments. They have this smell to them and have some kind of goop coming from the bottom of where the vent is,it's absolutely disgusting. They will put a deodorizer to mask the smell but not fix the problem so you will have to repeat the process. They just paint over and water damage or mold spots so you wouldn't know until your health changes. They are infested with roaches, silverfish and earwigs. It doesn't matter how much you clean. The safety risk is that there is no type of police on the premises. There have been many occasions of police entering for other reasons such as there have been 2 gun incidents none which were reported to us residents at the time. There has been a car chase in the complex as well. Also people going through your car and taking your belongings if you do not lock it at night. This is supposed to be a "gated community " and Luxury Far from it. People having arguments and fights all hours of the night in the parking lot and let's not forget no parking. People who have garages, do not park their car inside they will keep multiple cars in the parking spaces. People walk dogs without leashes scary for people who have small children. The garbage is over flowing and it takes a while for it to be cleaned up. If you know you have that much garbage it probably would be a good idea to get extra dumpster! This brings families of raccoons at night and possums while trying to throw out your trash and trying not to get rabies. The construction that has gone on for the past 2 years is horrific they will plug their power tools into your patio and your light inside your apartment will flicker great if you're working from home like I was. Your electric bill with extra and according to the office it does not go to your bill but it sure does. It has been done to multiple resident and we all saw an increase in our bill.

It's hard to rate this community... I lived here for over 4 years…read more The on-site staff is WONDERFUL. Laurie, Molly, Eric - absolutely wonderful. Anything I needed, asked for, questioned - they were on top of it, and they were so polite. If I had a maintenance problem, Eric and the maintenance team were ON IT. LOVE the onsite staff. They've always been so gracious. If this were still a Finger Companies property - 5/5. HOWEVER - Greystar? No. just no. Lack of response in emails. They upped my rent, but they were charging new residents in updated apartments about $300 less than I was paying... When I asked to match my rent to theirs or at least come down on mine, they offered to lower mine by $20. (Laughable). I keep getting emails regarding my deposit stating things were broken inside my apartment... I have emails from on-site staff showing nothing was broken, but Greystar corporate is saying it is broken... It's craziness. They added in rules for when they're allowed to pick up trash, when they're allowed to assist residents getting into their apartments even though someone is on site 24/7, and now - you can no longer have an accent wall... It's just silly rules that make the rent seem like a LOT...

I've owned a few homes and I've also rented places to live. This complex feels like my own home…read morewithout all the overhead and maintenance expenses. Not only does it feel like home, I also feel safer and secure than I have in a long time. I've lived here almost 5 years and if I had an option to buy a unit, I would jump at that opportunity. Heather and her office staff, coupled with the awesome maintenance team have exceeded my expectations. What more is there to say? Oh, and it's a beautiful complex that has been constantly updated, groomed and kept clean. I absolutely LOVE the new cool blue gray that is currently being painted on the exterior. Nice neighbors. It's the real deal!

I just moved into the complex and the office staff has been over the top wonderful, along with the…read moremaintenance staff jumping through hoops to meet my needs. It is quiet where I am located and I am loving it. I am also loving the new paint colors.

Very well maintained, modern apartments, maintenance staff are on site all day, Monday to Friday,…read moreany issues are dealt with immediately by them. The grounds are immaculate and I have never seen trash or unsightly, overgrown shrubs. Flowers and grass are tended to and make the environment a cut above. The pool area is beautiful and always clean. Office staff are professional, yet extremely polite, nothing is ever too much trouble for the staff here.

The staff members have a level of professionalism that goes beyond words. The grounds, the…read moreapartment home, and the clubhouse are sensational! And to top it off, they immediately make you feel like family. Can't wait to finally move in!

If you are considering renting an apartment at Sapphire Resort Apartments you simply MUST go in and…read moresee Natasha. We recently had an incident where our car was accidentally towed off the premises and Natasha was all over it. She ensured we were not charged a cent by the towing company and also required the vehicle to be dropped back off at the complex so that we would not have to go pick it up. She is so polite and thoughtful!

Adding information on the chiller boiler system. Save yourself headache. Don't move here…read more Per the office: There's either a chiller or a boiler. It can't be both. Office persons suggests: If the chillers are running cool. And your turn thermostat off and fan can be on auto. Chiller goes on cool above 50F temperature outside. The temperature outside needs to be lower 50, the chiller will start to convert to boiler with in 4-6 hours. BUT if the temperature rises above 50F it goes back to Chiller system. It's either chiller or boiler. It's not like an air conditioner that condenses. I will not get heat unless the boilers are on. It doesn't matter that at 5:22pm I arrived home to find the inside apartment to be at 53F degrees. I turned the system off. I slept with 4 blankets, 1 quilt bedspread, winter clothes, I woke up to 60F inside and freezing. Their suggestion: buy a space heater. I pay for utilities, utilities include a/c, heat, water, electricity.