Heather is the best!! She spend months working w us, searching for the perfect home! She is a…read morepleasure to work with, super knowledgeable about the area, and real estate needs. Always quick to return my texts or calls, answers all my questions, always made me feel comfortable when asking questions. Just an all around pleasure to work with, I highly recommend Heather Rankin, if looking for a home in Page, AZ.

Heather Rankin is awesome! She's very knowledgeable and easy to work with. Most importantly, she…read morealways answers her phone.

If you want someone who will work hard for you and give it to you straight, go no further than…read moreGracie! Not only has she lived in the area for many years but she knows this market like the back of her hand. She listens to your needs and has a great instinct for getting the job done! Hard working, savvy and whitty! I will use Gracie for all my real estate needs!! Thank you!

Gracie, with Burton Brokerage is an amazing agent/Broker, she represented my wife and I with the…read moresale of our house, she worked tirelessly to get the transaction done. She got us the best deal possible, there was never any question ever with her integrity, work ethic, and probably the most friendly agent I have ever hired.

We were not happy with Flagstaff Property Management. The AirBnB we rented was not as clean as a…read morerental should be, and also, the glass cups, etc, in the cabinet shelf space were not neatly placed. It was as if a previous renter was there, and it was not cleaned and in order before they rented it to us. Also, in the upstairs bedrooms, the shelves were not assembled but were just sitting there. It was a beautiful little home, but the service was as bad as it gets. We will not rent with them again. ​

We work with FPM and have been doing so for a long time. They are a pleasure to work with and have…read morealways done us right. Looking for to many more years to come!! A++++

If you want professional service do not do business with this real estate company. We listed our…read morehome with them & many errors were made by the broker costing us money!

I bought my house through prince realty in 2010. Prince and…read moreteam was able to find the right house according to my budget and requirements. he negotiated well and was able to close the house in few weeks. The whole process was very smooth. Prince is always approachable at any time of the day. He goes out and beyond the call of duty to help his clients. Couple of my friends bought their houses through him . if you are looking for a realtor or broker or just for any house related advice , he is the man .. His office is also very conveniently located for easy access..

I rented a furnished "luxury" 3bd condo through Tim Allen at West USA Realty. I got the impression…read morethat Tim is a nice and reasonable guy whenever I was able to get in touch with him (we even got a small rent credit for all the trouble), but the communication was consistently godawful. Text, email, phone, work orders; literally every time I had to contact this company (from begging for the lease contract to getting clarity on the security deposit) I needed to follow up at least once to move things forward. I originally wrote this review to detail each point of communication (like 8-10 distinct threads) and how it was a consistent cycle of unnecessary stress followed by empty apologies. I've already shared most of that feedback privately and don't want to push the character limit on this review. Most memorable for me was that, despite asking several times during the two weeks leading up to move-in, I wasn't provided with the lockbox code, wifi info, or much of anything at all. I finally got this info around 10 AM *on move-in day* after speaking to Jacquie Kellogg, who was terse and asked me "Do you have Tim's number?" before telling me she'd call me back. Tim sent me the info. Jacquie never offered any apology. $4500 per month--that is fruit basket on the doorstep territory when the realtor commits a move-in gaffe such as this. Another calamity was when the fridge broke. The handyman came and he just had to mention that he used to work with Tim years ago but that he stopped because his invoices would mysteriously go unanswered for months. I felt like I was in one of those Goosebumps books where they find out who the villain is in the most cliche way possible. I came out to Flagstaff intending to buy a vacation home, pre-approval letter in hand. Based on my experience as a renter, I became cynical about the prospect of working with a property manager. I thought paying a premium would guarantee me a certain standard of service but I truly believe that working at West USA is viewed as a clock-in/clock-out job where it's totally fine if emails from June are getting answered in August. My eyes water when I have to admit how much I paid to join the backlog.

Tim Allen and West USA was the absolute worst experience we've ever had as tenants or as renting…read moreout the home we own. It's difficult to recount the number of terrible incidents that occurred coupled with the bad attitude and lack of customer service. That said, the most memorable was the back-up of the septic tank, after we had previously reported a foul odor and repeated back ups of toilets in the home. When the septic completely backed up occurred, filling the bathtub, I sent photos of what was happening and received no reply from Tim and no assistance with the clean-up. My daughter wouldn't bathe in the tub afterward, insisting, "It's hard to get that out of my mind." True. The company that eventually arrived to deal with the tank suggested this was 10 years in the making. Septic tanks require much more frequent maintenance. Nearly every appliance in the home broke down during our one year rental period (for which he insisted we pay a month's rent prior to arriving on the property to hold it), the central heat (in Flagstaff) didn't function (we were advised to purchase space heaters), and there was little if any hot water or water pressure, despite the high-market value rent we paid. All of these amenities were included in our contract. The response from Tim regarding the consistent breakdown of appliances (washer, dryer, dishwasher, septic, heating system) was: this never happened with previous renters, implying that it was our doing. Perhaps the complete lack of attentiveness and maintenance on the part of West USA had something to do with that. After the dishwasher worked only intermittently before Christmas, Tim indicated that we needed to wait until it completely broke down until replacing it; it took three months before we had a functioning dishwasher, supply chain issues aside. And these are only examples. Despite the inconveniences (and time we had to allocate to cleaning up the septic back up in our baths, showers, toilets; handwashing dishes daily for a family of four; and finding alternative means of washing and drying clothes), Tim never offered to compensate us with a reduction in rent; rather, he gave us 45 days notice to relocate, in the summer, in Flagstaff, because the owner intended to return, when less than 15 days prior, we received an automated email about renegotiating our lease for the coming year. Both Tim and has assistant were rude, incompetent, and failed to execute their duties as property managers, to the extent we considered legal action. When we began looking for a home to move to, the only criteria was nothing offered by Tim Allen and West USA Realty. We have rented homes from multiple people in multiple states and countries since 2000, and have in fact become long-lasting friends with many of them - we care for homes we rent as though they are our own. And, as homeowners who rent out our home, strive to maintain the property and respond to needs as quickly as possible. This review requires I select a star, one star being not good. It's much worse than 'not good'. No stars. Tim Allen and West USA are the absolute worst.