I had an extremely disappointing experience with Lake Pointe Women's Center. My insurance was verified and benefits were received, yet I was still not seen for my scheduled appointment because I did not have an image of the back of my insurance card available at that moment. I was also uncomfortable with how my personal insurance information was handled when a mobile device was used during the process. Management later stated the Athena app was being used, but I have requested an independent review of the privacy procedures. As a Black woman, the totality of the interaction also left me concerned about whether I was treated fairly and equally. I requested contact information for the Privacy Officer, Compliance Officer, Patient Relations, or corporate administration, but that information was not provided. Management confirmed surveillance footage was reviewed, and I have requested that all video and related records be preserved. I cannot recommend this practice based on my experience. read more