1. Lake County Sheriff's Office

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    Waukegan, IL

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    Lake County Sheriff's Office

    2.2 (5 reviews)

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    Social Security - Location

    Social Security

    3.0(23 reviews)
    2.3 mi

    I had a reason to visit a social security office this past week. Not knowing much how they work, I…read morechecked out their website then called customer service to schedule a meeting. Apparently, it's hard to find social security administration offices with open appointment times. But, although a distance from my home, they were able to find an appointment a week out in their Wilmette office. As most government buildings are, this is an older location in need of a facelift. When we walked inside, the place was packed. I said to the person I was there with, "I'm glad we have an appointment." The security guard handed me a number and immediately the number one less than mine was called. He laughed and said all of the people there were ahead of me, and they don't call numbers in order. Before I sat down, our number was called next. We went to the window and the agent knew what we needed since we had an appointment. (I guess the crowd waiting didn't have appointments.) The transaction took less than five minutes and we were done. So, aside from the aesthetics, this trip was quick and productive. The rep helped us quickly and did a good job. I strongly suggest that, if you need to go to a Social Security office, you call their service number to make an appointment.

    I am eligible for retirement benefits and applied online. I was notified that i need to present…read moredocumentation, but i am unable to call back and speak to the person that contacted me. The website tells me that i need an appointment, but it takes me through endless circles about eligibility, but never gives me an option to pick a time for an appointment. I called two numbers to try to set up an appointment over the phone, but get the same circular prompts without a result. The shield they put to avoid having to speak to them is incredible. I have no choice but to show up without an appointment and doubtless waste additional hours waiting in line before I can present two simple documents, which likely will take two minutes to process.

    Photos
    Social Security - This photo is a picture of Hattie Esther Booth.

    This photo is a picture of Hattie Esther Booth.

    Social Security - It's just an regular photo I had the rude experience over the phone actually.

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    It's just an regular photo I had the rude experience over the phone actually.

    Illinois Department of Motor Vehicles

    Illinois Department of Motor Vehicles

    2.9(55 reviews)
    2.1 mi

    I would like to share my experience at the DMV today, August 10th, around 4:00 PM, because I…read morebelieve there is a need for better communication and customer service among the staff. My boyfriend went to the DMV because the license plates for a vehicle he purchased in April were never delivered. He went without an appointment because the DMV website indicated that an appointment was not required for the service he needed. When he arrived, a female employee with red, shoulder-length, wavy hair told him that he needed an appointment and that they did not accept Illinois paperwork. Based on this information, we returned to the dealership where the vehicle was purchased, only to be told that we needed to go back to the DMV. The lady at the DMV also gave us a card that said no appointments required and plates never being received was one of the things listed. We then contacted customer service by phone, and the representative we spoke with confirmed that the DMV was, in fact, the appropriate place to resolve the issue and assisted us with understanding what needed to be done. We drove back to the DMV, where my boyfriend was assisted by a different employee. The second employee was helpful, understood the situation, and was able to resolve everything within approximately 10 minutes. I understand that mistakes can happen, but the conflicting information we received from the first employee resulted in an unnecessary trip and wasted time. It was especially frustrating because another employee was able to assist us immediately and resolve the issue without any problems. I hope management can address this situation and ensure that employees are properly trained on the services they provide and the documentation they accept. Customers should be given accurate information the first time so they are not unnecessarily sent elsewhere.

    horible!!! this dmv sucks! they did not revice by ceritifacte from my driving school.not even my…read morefault!!!!111 the desk clerks are so rude

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    Illinois Department of Motor Vehicles - Get in line to wait in line for them to call your number ugh

    Get in line to wait in line for them to call your number ugh

    Illinois Department of Motor Vehicles
    Illinois Department of Motor Vehicles

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    Waukegan Public Library

    Waukegan Public Library

    4.0(12 reviews)
    1.5 mi

    I love this library especially during the summer time when they have the free concerts on Fridays…read more The staff there is really friendly and if they don't have a certain book they will do a interlibrary loan for you. The library is kept clean and santized. The remodels they have done make this my go to library. If you have children the children's area sponsored by Northshore is amazing. They change the theme of it and when I take my niece and nephew they have a blast with all the educational toys they have in there. The library is no longer just a boring place to them.

    I moved down here again from Virginia and needed to print something out. They have guest tickets…read morewhere you can use the computer without a library card. Paying for print is cheap, which is a plus. If you are living in a hotel, like my partner and I, you can get a temporary library card. The staff is super helpful as I was having trouble with the payment process since it is new to me. I love how clean it is, however, the noise is not for the noise-sensitive. I know they can't control it, but that is one downside. It is clean and well-kept. I went in to get something printed and went out with my item that was printed, a temporary library card, a movie, and a book. I love this library already as it was my first visit and I will keep coming here. I didn't expect much from this place, but they have exceeded my expectations.

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    Waukegan Public Library
    Waukegan Public Library

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    Lake County Sheriff's Office - publicservicesgovt - Updated October 2026

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