My other review of the Lake County Sheriff's Office was removed, since someone complained I have never been an inmate, and am not allowed to relate the experience of someone who is housed there. As a consequence I am writing a new review. This review is in regards to the Lake County Sheriff's phone, video, and charge it snack system for incarcerated individuals.
I am not allowed to visit my friend, who I believe is unjustly accused of a crime, except through their Securus video system. I believe this is cruel and unusual, to never allow an inmate an in person visitor. The only way you can visit is through a video visit, at the jail, or from home. It costs $5 to do this chat. I was going to set up a video visit, but wanted one of his other friends to try it first. The staff there never told him a visit was arranged. I have no idea how often this oversight happens. Who wants to chat through a video in the first place, especially since you have to go through rigamarole to set it up?
The phone calls inmates make are very expensive for whoever they call to accept the charges, and there are also difficulties with one of the two phones that he calls me from. I can barely hear him. I tried calling the people at Securus Technologies who are also in charge of the phone system at the jail, but there is no way to complain other than by an online live chat through the computer. They ended up telling me that the staff at the jail has to tell them to order a repair ticket, so if the staff there doesn't follow through, it will never get fixed. It has never been fixed in the several months he has been calling me, and it's a terrible strain to hear him. It's unfortunate too, since some people need to call out to talk with various organizations, lawyers, and family members to build up a legal defense,
My friend also complains how he thinks the food is terribly bad, and because of his revulsion of the provided food, he asked me if I would buy him snacks through some online system of buying snacks for inmates. I would send him food, but that is not allowed. The phone, video, and online food system funded by friends and families of inmates make this jail seem very profit driven. read more