Great location and the best staff!…read more I have been shopping at this location since they opened. Always have a good selection of items and the staff is helpful and friendly.

PLEASE check your receipts. I have been tracking this stores deceptive, unlawful, and mostly…read moreundiscovered pricing practices. This store purposely leaves expired tags on the shelves, the companies system often has higher prices loaded OR does not discount as advertised. When you complain, they say shop elsewhere or downright ask you to leave. Please be cognizant as a LOT of people are getting ripped off, unknowingly. Please consider sharing your findings with the BBB, Ohio Weights & Measures, the Federal Trade Commission, and the Ohio Attorney General. Kroger, as a near monopoly, has a duty and obligation to provide honest and fair pricing practices. They are knowingly and willingly doing the opposite of this. The burden of having to audit receipts, to this degree, should NOT be required on there consumers part. This issue is well known and has even been brought to light by investigative reporting from Consumer Reports in conjunction with The Fern.

Don't carry everything you would expect them to. Clean and well lit inside. Over charging for fuel.read more

The workers are very nice but every time I go there to shop they have rotten vegetables and fruits…read more I was really disappointed when I bought these tomatoes and onions.

Convenient location and nice staff. Plenty of parking. That's where the 'good' ends. The bad and…read morethe ugly: Bad - overall poor selection, especially if you're looking for fresh, organic or healthy. No real high quality options and lots of generic/store brands. Ugly: this list could go on and on; the place hasn't been updated in many years (20+?); it's dirty, dingy and generally in poor condition. Sparkle - ironic name...nothing sparkles. This store could be amazing but it appears the owners are content with status quo. Overall: good for necessities, but usually need to head to Giant Eagle or Heinen's.

Birthday cake The…read morebakery staff did a great job of working with my 5 year old to pick out her favorite cake. They offered to customize the colors to her liking. The cake was ready on time and the kids loved it!

car center. I ordered 2 new tires from Walmart made an appointment at Walmart to have them put on…read more I told them to put them on the front to replace the front bald tires. They instead took my back good tires off and put the new tires on the back and took the 2 good tires! my front tires are still bald and my good tires are gone!!! They tried to get out of doing anything by saying it was over 30 days. It was under 30 days! Called 1800-Walmart 3 times! They said they would return the 2 new tires. Where are my old tires they took off!!!! They were in good shape! My front tires are still bald they have my good back tires! Can't get help from Walmart! Don't go to Walmart !!!

The best neighborhood grocery store. Love shopping here for local, good quality produce and meat…read more Even though it's small, they have everything you need. They run a lot of great deals and also have a great selection of pre-made food. Alcohol selection is great too. One of the best grocery stores in the area! Staff is super friendly too.

I love this independent grocery store. They've got amazing fresh produce and quality fresh meats…read more For a small place they carry a lot of quality, specialty items too. Plenty from local vendors like Ohio City Paste and Tofts ice cream just to name a couple. This place is also ALWAYS super clean. No dust anywhere, any spills are immediately cleaned up. Staff is always friendly and helpful.

I will let my BBB complaint detail why we won't be going back. Owner apologized but we won't be…read moregoing back. BTW the heirloom tomatoes that we were refused the $5 reward were mushy and turning which is why I picked a half rip one. Better prices and service and fresh produce elsewhere. 3-1-26 I received the attached email from Heinen's. A similar offer message also appears on the bottom of receipt #1. "Thank you for being a Tasteful Rewards member. We are thankful you continue to choose Heinen's. Enjoy this reward on us! Free Tomatoes Any bulk or packaged variety. Includes organic when available. Save up to $5 off per household. Must redeem in a single purchase. In-store only. Expires 03/31/26" I chose an heirloom tomato that weighed close to one pound ($4.99 a pound). Completed our shopping and checked out. When the male cashier asked for payment at the final tally I questioned him why the $5 off had not been applied. He said something about if this was organic and why it did not apply. I asked him to double check and showed him our email from Heinen's and rather than calling for a manager or supervisor he pointed to his screen and insisted the heirloom tomato was not covered. So I told him to wait as me and another employee returned back to produce and I picked out some other tomatoes. Returned to the register and found out that this cashier had charged my wife for the remaining produce less the tomato. He had left and closed his register. Reference attached receipt #1. Went to customer service and complained to the male employee. Just got an OK and he turned his back to us. Checked out and paid for the tomatoes. Complained to the female cashier. Nope, no supervisor or manager ether. Have a good day! Reference attached receipt #2. Reviewing receipt #1 shows there is absolutely no record of the heirloom tomato ever being entered on the register. Mind you, that cashier was already asking me for cash or credit card. Would not any revisions on the receipt for errors or omissions have required a manager or supervisor's approval code and would not there have been a record on the receipt, especially since everything had been tallied? Not so here. ========================================= MESSAGE: I appreciate the customer bringing this to our attention. I apologize for the associate not taking the time to better understand the issue as well as being incorrect in not providing the $5.00 off. It seems as if the$5.00 was credited while the customer and another associate were trying to understand about organic tomatoes being included or not. We are capable of doing better and we will try to learn from this customer's experience. Again, I apologize for the confusion and the initial mistake being made. Sincerely, Jeff Heinen ========================================= I have reviewed the response provided by the business regarding complaint ID 24585821, and I find the resolution is satisfactory.  However, we won't be shopping at Heinen's anymore. This is not the first time that we've had issues with the store the other time we had an employee miss counting our groceries and claiming that we couldn't be standing in the 12 items or less lane. I still don't understand how the transaction deleting the heirloom tomato off the receipt did not appear there. That appears to be a major issue with Heinen's, but like I said we're not shopping there anymore.

Heinen's Brecksville offers an elevated shopping experience. Even more so than other local Heinen's…read morelocation in my experience. I stopped in mid-week to grab some of my quirky essentials (bananas, avocados, juice, and Icelandic yogurt). It was my first experience at this location, and I was pleasantly surprised. One of the first things you notice when you walk in is their flower selection with gorgeous in-season flowers. On this visit, they looked especially fresh. The bakery at Heinen's is another highlight. Lots of decadent pastries and tortes with fruit. The store also had new products such as Amabie beverages (with seasonal Sakura)! New My only surprise is that Heinen's did not have a wide assortment of plant-based/vegan cheese that my friend wanted to buy on our visit. They only had three kinds compared to a huge assortment of regular cheese. It was a bummer! The service was cordial, and checkout quick. Few things to consider while visiting this location. Entrance to the plaza is a bit complicated to find, follow your GPS. The store has two entrances, remember where you parked for a quicker visit. More importantly, don't sleep on Heinen's events. I was able to attend chocolate night (with Malley's) while shopping at this location. It was such a sweet treat of nostalgia, chocolate, and history. And yes, this location has Malley's chocolate

Love this grocery store very clean and well stocked the staff was always welcoming and friendly.read more

Very good products,friendly people well stocked shelves.keep it up.keep shining stay number one.read more

Don't visit with a long list of needs. The shelves were practically empty in every department.read more

A shop that's been newsworthy (for winning a large amount of money from the neighboring college in…read morea lawsuit); the only evidence of its conflict I found was the sign saying that shoplifters would be prosecuted. I selected some products, paid for them, and then left without incident. The vibe is very Midwestern, and the sweets on display had a buttery note like much of what I've found throughout the region. Other people came and went after I left. A selection of ice cream was on sale as well (I couldn't tell what the source of the ice cream was). The back of the shop is more of a convenience store, with a selection of snacks, beverages, and a few household items. The chocolate cream pastry, as well as some chocolate covered candy canes and an oreo, delivered the sort of simple pleasure one might expect.

We stopped in this store on a Sunday evening on our way to camping at nearby Findley State Park…read more All I needed was a couple bundles of firewood for the evening, so I really didn't expect anything worth writing a review about to happen. As expected, I went straight to a line, told the cashier what I wanted and was checked out promptly with no problems. As I was walking to my car with my wood, a young cashier came running out of the store. She had a bag in her hand as she raced past me in the parking lot. About 50 yards ahead, she chased down another recent customer who had apparently left a bag of his purchase at the checkout. I could not believe how hard this young cashier ran to catch up with this guy before he left. After handing the man his bag, she turned back toward the store with a smile on her face to resume her job. I don't know if I will ever wind up in Wellington again, but if I did, I'd make a point of going to this store that encourages above-and-beyond service.

This is the only grocery store in Wellington, so my family is here often because it is closest to…read morehome. We were able to find just about everything on our list. There were a couple of items that we couldn't find, such as whole wheat bagels and beef stroganoff seasoning. I feel that this store is sometimes overpriced. They do occasionally have some good sales and the text message alerts are good to have. The store seems kind of dim inside. All employees were wearing masks and the cashiers were wiping things down between customers. My mom wanted lunch meat from the deli but she chose to get some prepackaged lunch meat because one of the employees kept touching his mask as he was helping customers and getting their meat.

Fantastic little neighborhood grocery store with a super market feel. Very clean and well stocked…read moreand organized. You can find everything you need including specialty items for people who like to eat local, organic, healthy, and fresh. In addition to the various food options, these folks really understand customer service and customer appreciation! Everyone is so very nice and occomodating! The cashiers look you in the eye when they greet you and thank you for shopping with them...and they mean it! The manager/owner is so very nice and personable. You always see him on the floor working right along side his employees and always greeting the customers. I've even seen him help people out to their car with their groceries! You will find that the prices are a bit higher on many things, but in this case you are definitely getting what you pay for! The whole experience is well worth the little extra money it might cost. You will leave this store feeling your money was well spent! This is one of my favorite experiences, and I am no fan of grocery shopping. It's always a pleasure to shop here!

Great atmosphere, great values, friendly service and plus it's a local business as opposed to…read moreWalmart and Aldi's!