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    Lagrange Iga

    4.2 (5 reviews)

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    Heinen's Grocery Store

    Heinen's Grocery Store

    (34 reviews)

    $$

    I will let my BBB complaint detail why we won't be going back. Owner apologized but we won't be…read moregoing back. BTW the heirloom tomatoes that we were refused the $5 reward were mushy and turning which is why I picked a half rip one. Better prices and service and fresh produce elsewhere. 3-1-26 I received the attached email from Heinen's. A similar offer message also appears on the bottom of receipt #1. "Thank you for being a Tasteful Rewards member. We are thankful you continue to choose Heinen's. Enjoy this reward on us! Free Tomatoes Any bulk or packaged variety. Includes organic when available. Save up to $5 off per household. Must redeem in a single purchase. In-store only. Expires 03/31/26" I chose an heirloom tomato that weighed close to one pound ($4.99 a pound). Completed our shopping and checked out. When the male cashier asked for payment at the final tally I questioned him why the $5 off had not been applied. He said something about if this was organic and why it did not apply. I asked him to double check and showed him our email from Heinen's and rather than calling for a manager or supervisor he pointed to his screen and insisted the heirloom tomato was not covered. So I told him to wait as me and another employee returned back to produce and I picked out some other tomatoes. Returned to the register and found out that this cashier had charged my wife for the remaining produce less the tomato. He had left and closed his register. Reference attached receipt #1. Went to customer service and complained to the male employee. Just got an OK and he turned his back to us. Checked out and paid for the tomatoes. Complained to the female cashier. Nope, no supervisor or manager ether. Have a good day! Reference attached receipt #2. Reviewing receipt #1 shows there is absolutely no record of the heirloom tomato ever being entered on the register. Mind you, that cashier was already asking me for cash or credit card. Would not any revisions on the receipt for errors or omissions have required a manager or supervisor's approval code and would not there have been a record on the receipt, especially since everything had been tallied? Not so here. ========================================= MESSAGE: I appreciate the customer bringing this to our attention. I apologize for the associate not taking the time to better understand the issue as well as being incorrect in not providing the $5.00 off. It seems as if the$5.00 was credited while the customer and another associate were trying to understand about organic tomatoes being included or not. We are capable of doing better and we will try to learn from this customer's experience. Again, I apologize for the confusion and the initial mistake being made. Sincerely, Jeff Heinen ========================================= I have reviewed the response provided by the business regarding complaint ID 24585821, and I find the resolution is satisfactory.  However, we won't be shopping at Heinen's anymore. This is not the first time that we've had issues with the store the other time we had an employee miss counting our groceries and claiming that we couldn't be standing in the 12 items or less lane. I still don't understand how the transaction deleting the heirloom tomato off the receipt did not appear there. That appears to be a major issue with Heinen's, but like I said we're not shopping there anymore.

    Heinen's Brecksville offers an elevated shopping experience. Even more so than other local Heinen's…read morelocation in my experience. I stopped in mid-week to grab some of my quirky essentials (bananas, avocados, juice, and Icelandic yogurt). It was my first experience at this location, and I was pleasantly surprised. One of the first things you notice when you walk in is their flower selection with gorgeous in-season flowers. On this visit, they looked especially fresh. The bakery at Heinen's is another highlight. Lots of decadent pastries and tortes with fruit. The store also had new products such as Amabie beverages (with seasonal Sakura)! New My only surprise is that Heinen's did not have a wide assortment of plant-based/vegan cheese that my friend wanted to buy on our visit. They only had three kinds compared to a huge assortment of regular cheese. It was a bummer! The service was cordial, and checkout quick. Few things to consider while visiting this location. Entrance to the plaza is a bit complicated to find, follow your GPS. The store has two entrances, remember where you parked for a quicker visit. More importantly, don't sleep on Heinen's events. I was able to attend chocolate night (with Malley's) while shopping at this location. It was such a sweet treat of nostalgia, chocolate, and history. And yes, this location has Malley's chocolate

    Brumfield's Village Market

    Brumfield's Village Market

    (4 reviews)

    $$

    We stopped in this store on a Sunday evening on our way to camping at nearby Findley State Park…read more All I needed was a couple bundles of firewood for the evening, so I really didn't expect anything worth writing a review about to happen. As expected, I went straight to a line, told the cashier what I wanted and was checked out promptly with no problems. As I was walking to my car with my wood, a young cashier came running out of the store. She had a bag in her hand as she raced past me in the parking lot. About 50 yards ahead, she chased down another recent customer who had apparently left a bag of his purchase at the checkout. I could not believe how hard this young cashier ran to catch up with this guy before he left. After handing the man his bag, she turned back toward the store with a smile on her face to resume her job. I don't know if I will ever wind up in Wellington again, but if I did, I'd make a point of going to this store that encourages above-and-beyond service.

    This is the only grocery store in Wellington, so my family is here often because it is closest to…read morehome. We were able to find just about everything on our list. There were a couple of items that we couldn't find, such as whole wheat bagels and beef stroganoff seasoning. I feel that this store is sometimes overpriced. They do occasionally have some good sales and the text message alerts are good to have. The store seems kind of dim inside. All employees were wearing masks and the cashiers were wiping things down between customers. My mom wanted lunch meat from the deli but she chose to get some prepackaged lunch meat because one of the employees kept touching his mask as he was helping customers and getting their meat.

    Lagrange Iga - grocery - Updated May 2026

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