On 1/29, my best friend and I booked a rage room to celebrate her birthday and release some stress…read more Unfortunately, the experience ended up being more stressful than cathartic.
The reservation was made earlier in the week. We arrived at 12:20 PM, 10 minutes before our scheduled time, and found the door locked with no staff present. No signage, no response. When my friend called the listed phone number, a man answered and said he was stuck on the south side of San Marcos due to an accident and would arrive in 15 minutes.
He showed up 30 minutes later.
When he arrived, he brought an elderly woman and two dogs. One of the dogs immediately jumped out of the car and approached us in a parking lot that was visibly covered in broken glass. This felt unsafe and irresponsible, especially for the animals.
He let us inside and offered "free upgrades" to make up for the delay. That goodwill disappeared quickly once we saw the condition of the facility. The interior looked nothing like the photos or walkthrough shown on their website. The space was run-down, messy, and felt genuinely unsafe--more abandoned than operational.
Upstairs, we were shown lockers and dirty, visibly used coveralls that we were expected to wear over our clothes. The rage room itself was already filled with debris and leftover broken items from previous groups--far beyond what would be expected or safe. It was clear the room had not been cleaned or reset.
He then told us he planned to clean the room while we were outside doing our "upgraded activity," which turned out to be smashing printers because he did not want to carry them upstairs himself.
We asked what the plan would have been if he had arrived on time. Rather than answering directly, he became defensive and said he expected us to be "more understanding." At that point, it was clear there was no preparation or plan in place.
We decided we were not comfortable continuing and requested a refund. He appeared relieved by this decision.
As we were leaving, the elderly woman followed us outside and attempted to show us an email claiming they had notified us earlier that they would be late. She said she could not call because they did not have our phone number. If your booking system does not collect phone numbers, that is a flaw in your process--not the customer's responsibility.
I strongly recommend avoiding this business. The concept has potential, but the execution, cleanliness, safety standards, and professionalism were severely lacking. I would be genuinely concerned about someone getting hurt--person or animal--if conditions remain this way.