This business is only interested in making money! Does not care about people. Dr. Crenshaw refused to see me at second visit for complications from first visit and had his hygienist proceed with further trauma! read more

Hannah was fantastic in taking me through all of the process from scheduling to insurance and next steps. She makes the dental visits less painful read more

The front office staff is rude and not responsive. I have called them 3 times and they have never returned my call. The new patient appointment was over $1,400.00. I would run from this dental office. They also billed my insurance for a CT scan from a provider in their office that I never saw. read more

Horrible customer service by Amanda the Office Manager and Dr Crenshaw doesn't care! Makes you wonder what's going on there???

I have never been more happy with a Dentist and the Ladue dentist group. They all get it over there the staff is very attentive to a fault and you can tell when People take their jobs seriously. Dr Crenshaw explained everything thing to me and I will tell you that he is very skilled at his job. He puts you to ease explaining what he is doing and he is quick and very professional. He is also a veteran and was a medic being the day after Memorial Day I thanked him for his service. If you need a serious upgrade in your dentistry look no further then Crenshaw and his staff. read more

First of all, I had told them of my recent abdominal surgery which has given me complications. I had also told them of a Vascular disorder causing spontaneous bleeding. The 'DENTIST' understood and acknowledged his understanding. As a result of these complications, I missed, but called to cancel, leaving messages with their answering service. In spite of leaving these messages, the nasty, demeaning receptionist I had finally spoke to, dismissed me from furter services. In spite, she overtalked me without hearing me out and accused me of yelling at her without her realizing with a lack of empathy to acknowledge what I went through. Additionally, she never had the wherewithal to return three weeks of messages. "THE DENTIST SAID YOU MISSED TOO MANY APPOINTMENT AND OUR RULES ARE NOT TO CONTINUE SERVICES." Additionally she reported a refund to me of over $1000. for which, to date, I have not received. I have the notion they will not refund the insurance, for which I am in the progress to inquire about insurance fraud. STAY AWAY, THEY ARE CREEPY AND NASTY IN MY EXPERIENCE ....CAW, ST LOUIS read more

My favorite dentist I've ever been to!!! I got a new night guard from Dr.Crenshaw and it is my favorite thing ever! I cannot sleep without it has made such a positive difference in my life. I also had a chipped tooth that was fixed by Dr.Crenshaw and now I totally forget that it was even chipped in the first place! 10/10 experience. Staff was so funny and nice! , Rilee who assisted made the experience very comfortable as well :) read more

Big scam, claims you need to see the specialist and you have gum disease! Yet my new dentist didn't agree

I was a pretty happy client here for a few years. And then their customer service went to zero. Appointments on the books for months would be cancelled by them because they didn't fit their schedule. But worst was they would then push you back months later and it would repeated calls (3 at last count) to get rebooked. I give up! When you feel like you have to beg to be seen it's time to take your business elsewhere. See ya! read more

I wanted to comment on the good service I recieived, at Ladue Dental. The attending Doctor was Brent Crenshaw and they're were also nice dental assistants! They all did a good job! Good Service! read more

Ctooks Order unnecessary tests, give false diagnoses. My new dentist agrees they're a scam. They were telling me that my gum pockets were seven millimeters. My teeth would be falling out if that really case lol. I love my dude dentist! Beware! read more

LaDue Dental have provided superior dental services for some time. Dr. Crenshaw could not be any nicer and deserves 10 stars !

Terrible customer service. Dr. Hernandez leaving was the worst thing that happened to this place. Nancy was super rude on the phone. Threatened to cancel my appointment. Truly, she was mad at me and threatened me with that? She was sarcastic, and prim/prissy, and super rude. I'll be dentist shopping. I have no space for negativity in my life and this place is it. The 4 stars are from when Hernandez was here. Don't come. read more

Unreliable and uncourteous office management; My appointment was moved twice, which is acceptable. Life happens. No, follow-ups with new arrangements. As I shared my concerns with the new office manager Alexis, she lacked professionalism and kindness. Insinuating, why not see another provider? I would like to know if the practice owner or my dentist supports this recommendation. The office manager didn't even offer a simple apology and no solution for an appointment that was several months late ...overall if you are a busy adult... look for a different provider because they are still figuring out how to run a patient index responsibly. read more

Wait too long. Poor phone serve and booking appointments. Cancelled twice because of dentist. on my third appointment. Let's see.

They are absolutely horrible in scheduling. Our appointments got last-minute cancellation without explanation multiple times in a roll. We have waited for over a month for procedures and they ask us to wait another month. Where's the basic respect for clients' time and commitment? How could we trust that the next appointment a month later won't get cancelled at the last minute? I have no words for their poor management and health carelessness. read more

I went in with the intention to get X-rays & a cleaning! Their hygienist wasn't in so I wasn't able to get the cleaning & I didn't want to schedule the suggested three appointments until after getting a second opinion from my partner who has practiced dentistry in the past. Upon checking out, the ops manager emailed me my treatment plan. I replied to her asking for one of my charts and got no response. I called the office about a week later and I was told my request would be forwarded to the health coordinator because they're the only person who could assist me and they would get back to me ASAP. I never received a call and the next couple times I called the office, no one answered. To make things even more difficult, they're only open a few days out of the week. read more

Scheduled my appointment two months ago over the phone, and told there's no appointment made when I showed up. I changed my flight because of this, very mad right now. I even sent insurance to their email as told, and they said people do that all the time doesn't mean anything. Wasted my time!!! read more

Heed my warning,do not waste your time,they just cancel appointments and close with no explanation

My family and I used to go to Wydown dental ever since I was a child. But with going off to med school and my family moving out of state, I've been looking for a dentist after I moved back to St. Louis. I would have gone back to Wydown, but turns out my dentist retired. So I thought this would be a good opportunity to try a new location. Scheduling can be done online and they email you the new patient paperwork ahead of time so that you don't have to do to it when you get there. For the new patient appointment, they are very thorough with your exam. Everything from gross examination to full x-rays, I was impressed that they checked for lip melanomas, any lesions, and even lymph node swelling in the neck area. Maybe this is standard for new patients for all dentists lol. I really appreciated that someone came in and showed the outline of how much everything would be before continuing with any cleaning or treatments you may need. My actual dentist was kind enough to explain everything on imaging and his impressions of my oral hygiene. I feel like I learned so much about dental anatomy/pathology in the 15 minutes he spent with me. Everyone at the facility was kind and I didn't feel like they were rushing at all. I'm so happy to have found this location! read more

If I could leave 0 stars I would. This office is so difficult to book appointments with; they'll let you schedule an appointment and cancel on you two days before and not get You in for MONTHS. Happened to me TWICE NOW. The receptionists who work here absolutely suck. Extremely rude. She lied to my face saying she tried to call and ask for my insurance, lied about saying my voicemail box was full, and was completely rude about the entire situation. So when I showed up for my appointment, she canceled it and was so rude about it. Horrible customer service no wonder there are so many terrible reviews for this place. I will not be going back here. Don't recommend. What I do recommend is hiring some nice professional receptionists that aren't rude to your face. read more

I have been a patient at LDG for 2 years now and I could not be happier with the excellence in both service and care that I have received here. The staff are both friendly and professional. Both hygienists I've had here are excellent. I was Dr. Dowling's patient when I first walked in, I now see Dr. Mowrey who is an excellent dentist as well. They always ask before giving you any extra treatment on top of the routine cleanings and are very transparent with how much those added services will cost before moving forward. I have always felt they have my health and concerns in mind and always listen if I've had a dental question or issue. This practice is the real deal! And can attest to the other 5 Star reviews! read more

I have lived in over 15 cities as an adult and Dr Craig Gaugh has been the best dentist I have ever had. The first time he meets you, he and his team do a thorough overall examination, and then set a course of treatment specific to you. Every step of the way he is making sure you understand exactly what is going on and gives you several options along with his recommendation, and let's you make your own choice. I've never had a dentist who signed more knowledgeable. I highly recommend, and have recommended several people here. Thanks you guys! read more

There are So many things that went wrong over the course of 5 months. I paid in advance for DEEP CLEANING, but decided Not to return for my 2nd service because my 1st visit was horrible. I was asked to wait for 2hrs after my cleaning began so that the Hygienist could Do ANOTHER Patient, although they were already running 30mins behind. I waited in my car for almost 2 hrs UNDER ANESTHESIA! I returned to a very unsanitary room, there was a YELLOW liquid inside of a pitcher that had No top sitting on the floor. I asked what it was and was told it was the liquid that cleaned the spit tube...I know, "why didn't i leave Right then!?!" The Hygienist was extremely Rough, yet kind, she kept my head one direction instead of Moving Around my neck and head, she just sat in one place the entire time with my head to the right, for almost 2 hours! A few days after my visit an area of my gums that were never damaged began to be OVERLY sensitive and I had piercing sharp pains. I contacted them and went into the office where they assured me this was normal and that it would go away. The pains did not go away After 2 Months. I finally canceled my appointment and asked for a refund for my 2nd visit. I was told it would come within a week. It took 2 additional months to receive my refund. I had to File a complaint to get my refund for the 2nd visit, (I did pay for the 1st visit) as well as Go into the office because my calls began to be ignored. They called the authorities on me. Then Finally sent my almost 300 dollar refund Only to Short change me by about 50 dollars. They are Horrible and I am filing a formal complaint as well as seek legal action for nerve damage and negligence. They are friendly, But I WOULDN'T SUGGEST THIS OFFICE TO ANYONE! read more

Absolutely HORRIBLE customer service. System error automatically cancelled my appointment. I had to call to reschedule and the very RUDE front desk guy seemed completely put out by the fact that the appointments they could offer me (several weeks after the appt that was cancelled) would not work for me. Absolutely no effort to try to work with me or rearrange schedules. Will not be returning to this office and would not recommend. read more

I had an appointment set for 6 months today at 2 pm. I called days earlier to see if I could get in during the morning. They were going to check and call me back. They never did it. I never got a call or text. So I showed up at 2 pm and they gave my appointment away and wouldn't see me. Nobody called me or texted me to tell me about any alternate time. They said they moved me to 10:45, but they never communicated that to me. My call history shows no call or text. The gentlemen at the front desk insisted he called me, but there is no call, voice mail or text on my phone. I've been going here a while, but this is not good customer service at all. The gentlemen at the front desk was also defensive, argumentative and uncaring. read more

I will never ever go to Ladue dental I'm going to call the dental board on them they give me a service that was not on my insurance coverage and then I have to pay $150 so I will go to the dental board license read more

Today was my first visit to Ladue Dental Group, and I felt compelled by my experience to write a review. I had a partially broken molar. After careful consideration of x-rays, it was clear that what was left of the tooth was in very bad shape, and needed to be pulled. So, Dr. Freise, with the help of assistant LaQuisha, prepared promptly, and got to work. The extraction took a while, but thanks to their patience, and persistence, my tooth came out quite cleanly, and with minimal pain. Several hours later, I am at home. The localized anesthesia has worn off, and I took two ibuprofen. I have no noticeable swelling, and an astounding lack of pain. To say that I am thankful to be in this shape after having a tooth pulled is an understatement. I will be back to take further steps, but wanted to write this after a dreaded experience was much softened by two very professional, and genuinely nice, people. read more

Terrible hygienist experience!! Make sure you get what you pay for!! I have been going there for a little over a year. I have not been able to go due to COVID and I recently went back. I got a very different cleaning today from what I did before! It was actually much better, but that was because there was an observer in the room and she actually did the cleaning she was supposed to. I verified with the dentist that this was the cleaning I was supposed to get every time and the one I am paying and paid for last time! I refused a $30 service and she intentionally tried to hurt me as she was putting a rinse in. And then she did not give me the sample promised!! All because I didn't accept a $30 extra treatment! They will short cut with you. People of Color go elsewhere! read more

Dr. Hernandez was amazing! Usually you only see your dentist for a few minutes at the end of your appointment, but he greeted me at the very beginning and walked me into the exam room. I felt like I had a lot of time to discuss my dental health with him and could tell he cared about what I was saying. He was extremely thorough in his exam and made sure to explain everything he was seeing and doing so that I felt involved in my care. Most importantly, he made me feel relaxed about it all - which is not an easy task at the dentist! The entire staff was very friendly and professional. It was a great experience from beginning to end, would definitely refer to friends and family! read more

They are the worst. They cancelled my appointment and left a message with me asking me to reschedule. Then when I called them back, apparently they have no dental hygienist that day in office therefore they cancelled my appointment, but insisted that I cancelled my appointment so I have to reschedule to a different date. In my last appointment with them, they asked me to fill out online form because they changed to a new system and previous patient information needs to be all updated. The form takes 20 min for me to fill out on an ipad. Another elderly patient did it for 5 min and gave up said she cannot do this and will come back later. Then the staff said "so stupid" after that old lady left and they said it in front of me (another patient)! Their dental cleaning is like 10 min at most. They changed their dentist 3 times at least in the past 3 years while I was their patient. Do not go to them, they are the worst in every aspect. read more

Overall modern, well run, and efficient operation. There is some turnover among the dental staff, but everyone has been competent and professional. They've never tried to sell me or recommend unnecessary services. Definitely recommend to anyone looking for a convenient and well run dental practice in Clayton area. read more

Chipped tooth, drill in my cheek, the list goes on. No apology or compensation for my time and pain.

Highly recommended! Excellent dentist and staff. Dr. Walker is the most professional dentist I have ever met. The waiting room is clean, bright and inviting. The staff is helpful and do a great job explaining everything. I have been to a lot of dentists, had more dental work than the average person and have had some pretty terrible experiences. My expectations for the first visit (after not seeing a dentist for several years) were: x-rays, wait, go through a painful cleaning, wait, finally see the dentist, get talked down to for not brushing/flossing enough, be told I have many cavities then shocked by the prices and get told the next appointment is in a month or so. I work 12 hours per weekday and only have time to brush/floss before bed. Happy to say I had a totally different experience: X-rays, an examination then consultation with Dr. Walker, an interview with their benefits consultant, a very gentle cleaning, and then received a filling on a problematic tooth all in about 1.5 hours. read more

I can't even begin to express how amazed I was with Ladue Dental Group! They have an amazing team and office, and should be very proud. Dr. Walker is by far the sweetest dentist I have ever met. And I love Bridgett! Her smiling face eased my nerves. I called last minute because of a bad toothache and even as a new patient, they got me in immediately! Please call them for all of your dental needs!!! read more

I am very pleased with Ladue Dental and all associates I have seen. I have seen 3 Dentists, the latest being Dr. Hernandez, all have been well trained and their work has been excellent. The office is clean and efficient, it is easy to park and pleasant ambiance. I feel confident and relaxed in their care and do not feel like they are trying to "sell" services and have my best interest at heart. read more

The staff and the doc are respectful and very experienced, I am so pleased I switched!!!

I had such a great experience at Ladue Dental Group. Everyone was very friendly, efficient and thorough. I will definitely be recommending them to friends! read more

Absolutely great dental office. I came in with an emergency and they were able to treat me within the hour. The staff was polite and super friendly, and Dr. Mowrey was awesome. I left pain free and very satisfied with my visit. read more

Everyone was very kind and the office was very clean. I really appreciate that they explain their recommendations and check to see what is covered by insurance prior to starting any procedure. read more