I don't normally do reviews, but I just had to share this terrible experience. I did a google search to find a pediatric dentist in Marin to get a second opinion about my toddler's gum abscesses (infections). Dr. Vakili's office seemed to be a great choice, based on reviews and the fact that they have an emotional support dog in the office. The emotional support dog was the main factor that made me decide on this dentist, because my toddler does NOT do well with dentists (so far), and I wanted to find a place where she'd feel as comforted as possible. My toddler was excited about the dog, but sadly pup wasn't there!
Aside from that, all of the staff were all very friendly, but I just wasn't happy with what they did. We filled out paperwork, and the "exam" itself literally took a few minutes and the doctor saying, "she needs to get all 4 teeth pulled". But, they wouldn't do it there, so referred me elsewhere. She said she'd sent the referral as soon as we left. Turns out, she never sent it!
I called the place they referred us to and said it generally takes 3-4 days to process. So, I waited until the following week and called back. They still hadn't received it, so they called Dr. Vakili's office. No answer. Then I called, and got a voicemail saying they would be out of the office for another 2 weeks! They forgot about us! After reminding them... I finally received a phone call 10 DAYS LATER asking for my approval to send the referral... the same referral they said they were going to send the day we were in there. Then, she didn't send the referral out until 2 weeks after the appt. They are treating my child's gum infections as if they're not serious.
I finally got a call from the place they referred us to saying they will have to put her under general anesthesia and won't have an appointment for 3 months!!!
I called Dr. Vakili's office today to ask for a refund, as I don't believe what they did or recommended has helped us in any way. If I went to the right place, we would have had this dealt with by now. On the phone, I was met with someone (I think her name is Nicki) who didn't admit they were at fault, and instead argued that they were right and they did what they said they were going to. She even had the nerve to say, "You are calling me to ask for $165 back, and not doing anything for your daughter?" Excuse me?! That was the whole point of paying you $$... so that you would do something! She refused to offer me a refund or any other amends. And then she had to rush to get off the phone because she had other patients. So, am I not a valued patient?
Terrible experience. Never coming back here and never recommending this place to anyone. read more