They do very cheap work and do not stand behind it. After one year the floor and foundation in my home is cracked. There is bad wiring in the wall. Every baseboard on the stairway has pulled away. The upper level floors pop every where you walk. When talking with the office I was told there is nothing they can do. After opening the wall to repair the bad wiring, I was not surprised to find that the place is built with particle board. read more

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I gave 2 stars primarily because if you stand in the street and look at my house it looks nice. Once you walk inside the home my nice drops to "sufficient" Unfortunately I don't usually purchase a home to be "sufficient" and pay good money for it. As previously mentioned, the "sales" portion was great, they worked with me, said everything we wanted to hear. Once that is over and you give them a deposit of your hard earned money, that's where the customer service goes away. I actually had a realtor outside of Lacrosse Homes and I definitely recommend you doing that. Whenever I could not get an answer or response I set him on them and got the answers required. The building process was what it was. I found it strange (and it should have been a warning) when you're using the same team and foreman for 3 homes in work (that I know of) as well as realizing the additional 2 waiting for a permit would also be using that same team. How can you get attention to details when they're juggling many houses. Does not work. My initial walk thru was premature, the house was not ready for me. I've learned in the past once you sign that check over all bets are off for decent customer service. I should have stepped back at that time. There were so many things not completed they should have postponed the walk thru. Anyway it had been so long and I was guaranteed to have it done that I consented and moved forward (mistake). I'm into my 7 weeks since closing and my punch list from my original walk thru is still my punch list. I send a weekly email and so far the recipients have not acknowledged even a receipt of the email. Let me give you a few examples: 1) Steps outside slider fell in the middle of my glass and blocked the view 2) Someone cut about 5 boards in my flooring and tried to cover it up 3) Baseboard was not smoothly connected, to fix they sanded it down and put a load of paint in there to cover it up 4) Powder room counter did not come in 5) Painting is typical what I call "builders primer" and poorly done 6) Ran a sewer pipe in my basement blocking a window that I paid extra to have put in. The contractors do the same thing in every house and he never even thought about the window or thought it would be an issue. If you're looking for a house where the details are important, go somewhere else. If "sufficient" is okay with you then sure contact Lacrosse homes. read more

Like many other of the reviews you'll find if you research Lacrosse, my wife and I were equally disappointed with our home buying experience. We can easily say this was the worst sales and customer service experience of our lives. To start, we had Andy. He was very polite and professional at the onset. HOWEVER, as we progressed in the process, he became more and more disconnected and difficult to interact with. We tried phone calls, text messages and emails and nothing seemed to do the trick. I actually showed up in the main office one day to talk to him one-on-one about the massive communication problems we were experiencing. We know Andy has a large family to look after, but he all too frequently seemed disconnected, disinterested, or distracted. He told me he didn't want to respond to questions until he had an answer. When it came to options, if we hadn't pushed for any particular items or options we wanted in the home - it wasn't going to happen. Andy seemed content with giving us the basic options and getting us on our way. We pushed for a custom kitchen island which was met with disbelief that it could even happen and talk of modifying it outside the concept of our design to get it done. We also paid an EXTREMELY high amount of money for a FAUX stone fireplace option - which was disastrous. At first, it was supposed to come with a one piece stone hearth. Then it turned into a 2-piece. Then it turned into a 3-piece. Ultimately, it never got installed AT ALL because they installed the firebox too low and placing the stone hearth down would allow the gas fireplace to be serviceable. So, we ended up getting a measly credit instead of the complete original design. On top of that, I wanted to create a custom wood mantle. While I was customizing the wood, the stone was being installed - without me being notified. So, the contractor was told to stone the entire face of the fireplace and I was not left a gap in the stone to have the mantle installed correctly. After some back and forth with Kevin about who was going to remedy that mistake, Kevin ultimately gave me a hand grinder to use and I took on the the job of grinding out all the stone so i could install the mantle. On top of all the customer service issues we experienced, we never at one point felt that we were valued as a customer. The majority of our requests were met with apparent disdain and we left with the feeling that Lacrosse was more annoyed with us, than willing to address our questions, concerns or issues. When we ran into hiccups in the timeline, Andy, or Lacrosse, NEVER apologized or uttered anything resembling "We are sorry you are experiencing this right now. We are working to make it right." It was always, "(fill in the blank is happening/not happening), we don't know when will be back on track. As icing on the cake, when we were done with the process - we never heard one word from Lacrosse. No one showed at settlement (the rep that handled the settlement said they never do). There was no "Congratulations on your new home!". No, "Thank you for choosing us to build your home." Nothing. We did get mailed a survey to ask us about the experience - which we laughed at and I put all of this in there. GP at Redwood Mortgage was amazing through the whole finance process and was the only one to touch base with us after and actually sent us a card to say congratulations and emailed with me a few times to offer to meet for a drink. Take note Lacrosse Homes. GP knows how to treat a customer. This is slightly important, especially when your customer has been dreaming of this for some time and is making the biggest financial commitment of their lives! We'd also like to commend the construction supervisor for our home, Bill. He saved this whole thing for us. He stayed on top of the project at every step and went out of his way on multiple occasions to ensure we, as the customer, were satisfied. I don't care what he makes, but he deserves a raise! I'm not sure where Lindsay was during any of this process. However, the issues we had are a direct reflection on Lacrosse Homes and what is permitted as acceptable business practices. We can say with confidence that Lacrosse did go out of their way to offer to rent us one of their unsold townhomes in Ellendale. This sale was contingent on the sale of our previous home and we needed somewhere to live for 6 months while this home was being constructed. For that, we are thankful. We will also say the end product is a very nice home, other than the dead grass everywhere that was choked out by the excessive amount of straw that was dropped and never removed in time. This was because our well failed 4 times and as such, we did not get into our house as scheduled and the straw killed the grass. If you'd like a nice home, but absolutely the worst customer service experience of your life - go with these guys. If you don't believe us, look at the other reviews. read more

Lacrosse Homes will have you mad and upset when home building is suppose to a fun and exciting process. Lack of communication about the process, paper work errors. They try to nickle and dime you to death. You will have the day your suppose to start building communicated to you , then all of a sudden you get ....."the county said you will need this" so now you have to pay $xyz more dollars if you want your floor plan the same. For some professionals builders, you would think they know what a floor plan needs prior to submission to the county. Somebody needs to look into this. How many other potential home buyers were asked to pay extra because "supposely" the county said something about their floor plans. This is my personal review and experience with Lacrosse homes. read more

Bought a house from them and have had nothing but nightmares. They use cheap windows(cheap vinyl that lets in the cold), doors and insulation(recycled newspaper). They do not stand by their product, but claim to do so. They actually left our development do to all the issues. Heating and plumbing are sub standard. The houses are such poor quality that the resale value has dropped. Neighbors try to sell their homes, but the value has dropped so much they would lose money. read more

I've had the opportunity to work with the Lacrosse Homes team for a number of years. Everyone I've encountered is so passionate about what they do -- building a great house! If you are interested in buying a new home, I'd wholeheartedly recommend Lacrosse Homes. They are hands-on, provide great customer service and will build you a beautiful, well constructed home. read more

Wow what to say ! Well they are wonderful when you are picking out your home to buy but after that they suck. Everything we asked Andy to take care of before the walk though was not done and I guess he never relayed it to the foreman. We had the walk though today thinking everything would be done because they had over a month but nothing was done so we can not settle on the property and ifs that's not enough we called Andy and he said we were to picky " the nerve" the top kitchen cabinets are all uneven there is a pipe sticking out of the floor in the middle of the basement that needs to be moved that should have never been placed there no frosted glass in the shower that we up graded to and still a big pile of trash on the side of the house ,the driveway has not been paved the yard has not been graded and seeded or no land scraping has been done and list goes on and on Now do you think we should have taken a day off work for the walk though.NO I THINK NOT !!!!!! And when you tell Andy about it he says"your being to picky and YOU DONT WANT ME TO BE MEAN .Can you believe he said that ? Shame on you Lacrosse homes when you are spending money on a home .NOW YOU DONT WANT ME TO BE MEAN !!!!! SO I'll BE NICE!!!!!!! SHAME ON YOU !!!!!! DO NOT HAVE THEM BUILD YOUR HOME !!!!!!! read more

Lacrosse Homes - the logo of the soccer team - General Contractors Near Me - Stevensville, Maryland