I am extremely disappointed with Lackey Floral. I ordered a standing spray of flowers for a cousin's funeral and received an inferior product. Two close relatives of mine informed me that the spray was sad looking, drooping flowers, not very colorful with old palm fillers. I was out of the country and unable to attend the funeral, but I totally trust the opinions of the relatives who opined about this. I paid $183.00 for these flowers and expected a quality product. I complained to Lackey about this and was told I would receive a 50% credit on my credit card. When I got the credit, it was for only 25%. The woman I spoke with in Birmingham said her 50% agreement had been over-ridden by someone at the corporate office in Texas and reduced to 25%. They offered me a future discount of some sort, as if I would ever use this shop again for anything. This transaction is a symptom of the harm that can be done when local retailers are acquired by chains and then subjected to bureaucratic and rigid rules and price increases with lower quality. In the future, I will only use local florists that have local decision making and value their local reputations. I would never do another transaction with Lackey or any member of its chain. read more