I had the WORST experience with SANDY FLOWERS in Birmingham, AL !!!
Recently April 2021, I gave a courtesy call to this florist company due to someone receiving their flowers over 1 week earlier than scheduled.
I politely introduced myself and asked the gentleman who eventually said his name is 'Brian' (unsure if it's a fictious name) whether he were the owner or manager.
After numerous times of him aggressively deflecting the question (his tone was abrasively irate) I proceeded explaining the nation of my call.
After sharing to 'Brian' my ordeal that I went through a 2nd party to order my flowers, he had the audacity to give me unsolicited advice with a chastising tone how he's tired of telling his clients to stop purchasing flowers through 'Teleflora &/or 800 Flowers' that customers should look up local florists to make their purchases.
Yes, as absurd as his irrational statement was, I informed him that people are not going to take on such an undaunting task since individuals are placing orders from all over the world.
Interestingly 'Brian' didn't do his due diligence by asking for my order number nor the receipent name, but he immediately and boastfully blamed my mishap incident on the 2nd party Flowers company without extending a thorough computer check as to whom factually was at fault.
Sadly, I heard in the background a woman's whining voice coddling 'Brians' unprofessional demeanor.
'Brian' ended hanging up on me so I then called my 2nd party Flowers company with prayers to rectify my disturbing ordeal I had with SANDY FLOWERS in Birmingham, AL.
Indeed, the 2nd party Flowers company was taken aback after I shared my horrific story and not only was I refunded 40% of my monies, they were professional and compassionate to resend my party their flowers using another local florist company on the correct designated date, God is great!!!
I would NEVER support SANDY FLOWERS in Birmingham, AL in the future.
Karma is real people, what we put out into the Universe we'll get back, that's a fact!
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