The front desk always greets you with a pleasant smile and attitude... the walk in process is easy…read moreand quick as is the wait without an appointment

We made appointment online and received confirmation for today (7/7/2025 @ at 9:15am drove down…read morefrom Big Bear Lake and when we arrived 1 mile away Labcorp cancelled appointment which is very bad business. You can see pictures below for appointment and closed front door. The noticed told us to make a new appointment ugh. We spent gas to get to the lab, we were at front door at lab doors locked we saw others with their print out of appointment and could not get in so sad Companies do this to human beings. Shame on you Labcorp...

The actual address is 12332 Hesperia rd. They do not answer their phone. A recording tells you to…read morego to the website. In the car driving is not convenient for a google search. When I brought the fact that the phone hangs up to the person at the window he said "huh". Not the best customer service considering their taking blood! Sitting here in the office I do not hear a ringing phone. Must have the phone turned off. Not to mention the rudeness on the part of the person taking the copay from the patient next to me.

I didnt have a great 1st experience. 1st off, I walked in and it smelled like soiled diapers. Made…read moreeye contact, but no one greeted me. Less personal talk at the front desk is recommended. Mind you, there's an overflowing waiting room and the lady at the front is talking about the rain and how all the girls get to go home and cuddle their boyfriends. & then you hear another person talking about stuff that went through on their bank statement that wasnt supposed to go through etc. It sounds so unprofessional to go to an office and hear them carrying on personal conversations. I get we all have to laugh a little, but for the 35 minutes I was there, there was so much personal side talk. Aside from that, clean facility.

The staff was friendly,made an appointment before so I was seen on time. No pain on the blood draw…read moreso that's big thing for me

got my blood drawn and she stabbed a nerve bc i stretch or move my arm a little sends sharp pains…read moreup and down my arm it hurts so bad learn how to do ur fucking job

I just want to say THANK YOU to the two technicians that helped us with my nephew on 8-14-2025. I…read moretruly appreciate you two ladies. You ladies were very patient and professional. My nephew was the one who afraid of needles and he was loud about it lol but you ladies did a Phenomenal job. You were kind, understanding, and patient. Truly thank you!!! This is why I love coming to this Labcorp location, everyone is so kind and welcoming. Thank you again! My gratitude toward you two ladies is a lot!!

I've been here twice this year and both visits were great. Check in is super easy. Wait times are…read morequick. Staff has all been very friendly and keeps things comfortable and fun. Blood draws have been painless and efficient.

Theres really no issues for me you come in and sign in through a screen put your info and scan your…read moreID, then you simply take a seat and wait to be called and thats about it. It gets really packed for walk ins people show up with there whole family which makes the place feel more crowded than it actually is so its not very comfortable pleasant but its not crazy bad to give it 2 stars the employees are very kind and there just people doing there job so no issues with the way they care for you its great! Just crowded and the wait time can be up to 3-4 hrs so thats my only issue.

If zero stars was an option. This place is sooo packed, not enough seating that ppl are outside,…read morethe staff has two speeds, slow and slower. It's also very nasty here. They have ROACHES.

The office is clean and well organized when you go in you dont have a long wait unless you cant go…read more in this world they arent really a loved business but they are there making a living and trying to make the world safer. Ive gone to other labs and they either have me use a bathroom with no lights or they hover over me like a common criminal

Owner is rude and arrogant. The customer service is atrocious. They will collect your money but…read moredo not care about keeping you as a customer. As the owner told me "The gas company only sends you one bill" I would not trust their record keeping.

Would like to give a shout out to BioCorps In Apple Valley…read morefor their professional service. Miss Jasmine the technician was very customer, focused and very reassuring in the required procedure. Also appreciated her ability to be fast and Efficient. Will use BioCorp Apple Valley for all future health needs.

So glad I switched here from lab Corp, recommended by my doctors office, best advice ever! The…read morestaff is amazing! I've never had mot 1 issue so far, thank you BioCorp!!

Amazing Labcorp, i've been to a few and this one exceeded them all. My advice is book an…read moreappointment online so you don't have to wait long, screenshot your appointment after you make it if you're having email issues so you have proof you made the appointment with the confirmation number, technology isn't always reliable could be your connection or the site itself, who knows‍ but its NOT the worker's fault & its neither yours don't take it so personal! Of course if you do a walk in its going to take time before they see you, the world does not revolve around you if you have an issue with that. Know your doctors name beforehand if they're the ones who sent your order in for the service or else the workers there aren't going to be able to help you if they don't know who to look up, just common sense. There are stairs leading up to this office so if that's going to be an issue find another labcorp that can better accommodate you. There is also limited seating, couple chairs spaced out from each other so if you're bringing your clan of kids you're more than likely going to have to stand, if its just you you have more of a chance of sitting comfortably while waiting but if its super busy you probably won't get a seat. They have a couple check in kiosks, but if you book your appointment online with all your information (insurance info, reason for visit, etc.) you wont have to stand in line for the kiosks. The website worked well for me so don't be afraid of it, just make sure your location and date is right when booking the appointment. Last thing, get there 15 minutes early so you can check in early!!

They don't do Drug employment testing after 2:30pm and they only have appts starting from 11am…read more Doesn't give anyone time unless you miss your current working hours. Maybe change your hours to say 11am- 2:30pm if you're not providing full services or actually start providing full services no exceptions through working hours.

I have been going to Quest Diagnostics for my lab work for many years now. The process is very easy…read moreand simple. I scheduled my appointment online. Upon arrival, I checked-in via the kiosk. Everything was verified electronically. By the way, there is no one to check-in the patients. If you need help, I'm sure the phlebotomist can assist. They have a screen showing all the upcoming appointments so the patients know when it will be their turn. The waiting room is small. It has about 7-8 chairs. There were two phlebotomists working at the time. My appointment was at 12:20 PM, but didn't get called in until 12:30 PM which was no biggie. It took no more than 10 minutes for my blood to be drawn. I was out of here in no time. The phlebotomist was professional and did very well. I felt a very slight sting, but that was it. There was no bruising at all. I was a happy camper. I will continue to come here for my lab work. Thank you Quest!

Horrible service lady was rude for no reason I waited 2 hours only to get told in a very rude way I…read morehave to wait for someone not to show up for there appointment and that if it's better I can come back another day or make an appointment she seemed like she didn't even want to be there at all just straight up rude an disrespectful

I have been here many times, the last time I was here a year ago it was a horrible…read moreexperience, in fact that's why it took over a year for me to return. The receptionist was not very accommodating she was trying to process a patient on the computer and couldn't do anything else at that time I keep telling her I had a time sensitive lab to be done she kept telling me I had to wait, not to mention she had given me that appointment the day prior in person, I had asked specifically to come to this center since I live a block away! Well goes to find out she had given me an appointment across town !! Now I was super late not to mention missed my time sensitive time lab !! I was furious to say the least. I managed to get the courage to return, this lady was not here The front desk was empty 2 of us in the waiting room, again I was trying to advise someone of my time sensitive appointment, when a nice smiling face appeared at the door calling my name " Linda" the phlebotomist was really nice and efficient. She's The only reason they are getting a 4 stars !!

I really wish I could give this location Zero stars. The attitudes of the staff are completely…read moreuncalled for. I walked in today to drop off a specimen for my wife and as soon as I walked in the door I could hear one of the young ladies giving attitude to a patron there for some blood work. Apparently the office didn't receive orders for the lab work and the staff member was berating the patron about her doctor not putting in the order. When the patron asked, "Can we call the doctors office to figure this out," the staff member told her, "You can go outside and call your doctor yourself." Totally horrible attitude. Once the staff member came back to the front counter there was an elderly woman who needed assistance signing into the kiosk and asked for help. The staff member came out into the waiting room and helped the elderly woman but was shaking her head and rolling her eyes and was just overall unprofessional. Once the staff member was done with her she asked me what I needed. I informed her I was dropping off a specimen for my wife, problem was she didn't let me finish what I was saying, immediately telling me, "You need to sign in!" Fine, but when I proceeded to ask "Do I sign in with my wife's information or my own" she cut me off yet again. In a moment of frustration I tried to deescalate the situation. I raised my hands and asked her politely, "Can we calm down? I don't appreciate the attitude." The staff member then tells me, "I don't have an attitude, you have an attitude!" I asked to please stop, I just had a couple of questions and before I could even finish saying that she grabs the specimen out of my hands and says, "whatever I'll just take this, you can go ahead and leave now." All the other folks there in the office waiting to be serviced looked completely shocked, as they should be. I am disabled, I have PTSD. I don't do well with people talking to me in this manner. It is completely uncalled for. I'm glad I didn't freak out in that office because sometimes my PTSD will take me there. This isn't how you're supposed to treat anyone, let alone someone disabled. Obviously folks here need to be retrained in customer service and refreshed on the Americans With Disabilities Act. I called corporate and filed a formal complaint. I honestly would have let this go if the young lady would have just apologized for her behavior but she didn't. Do not go here, there are so many other Quest locations with superior customer service to this location.