I scheduled an appointment online a few weeks ago and had my visit for bloodwork today. There were at least 8 people in waiting room. The poor phlebotomist announced for transparency that she was the only person working and kindly said that patients without appointment would be waiting a long time. Appointments for two patients occur every 15 minutes, and it's unreasonable to expect one phlebotomist to check in patients, prepare samples, draw labs, etc. in that time frame. I had to wait over 30 mins for my appointment because she was running behind, to no fault of her own, since staffing is a management level problem. Poor thing had been in the same position for the past 3 days and had patients yelling at her for something well out of her control. She did an excellent job providing compassionate and efficient patient care despite the staffing issue, but at a management level something needs to be fixed. read more