Dr Vernon and staff are awesome. They were friendly and the procedure went well. He explained…read moreeverything to me and my husband. I would highly recommend him.

I guess Dr Vernon is an ok doc, but his office is the most poorly run I have encountered in over 30…read moreyears of dealing with my own healthcare issues, having lived on both coasts of the US. They do not answer the phone and they do not return calls if you leave a voicemail. If you happen to get someone to actually answer the phone, you will learn very quickly that you calling is a problem for them and they will then forward you and ask you to leave another voicemail. They do not care and you will actually hear that sentiment in their voice, clearly. It won't matter if you're cordial in every single encounter or how mannerly you behave in general. They simply do not care about resolving even the most simplistic of administrative/insurance issues. You will spend weeks battling and agonizing before you get a return call, if one ever actually does come. His office didn't bill my procedure correctly; they used my member ID but not the correct insurance. So when the anesthesiologist billed my insurance company, said company had no filing about a colonoscopy procedure actually occurring. So my insurance sees only that I had some anesthesiology services on a certain date. That alone is a $600 bill that only $108 of which was covered because there was no procedure tied to it. If my insurance company had received the billing for the actually colonoscopy along with the anesthesiology, all of it would have been covered at 1000%. My procedure was literally 7 months ago and I have fought and battled with Dr Vernon's office/billing staff. I'm now about to have to pay $492 for the anesthesiology or face being sent to collections, all because Dr Vernon's office didn't file with my insurance prior to the anesthesiologist filing. I know I gave him the correct insurance info and the proof is in the fact that the anesthesiologist successfully filed their portion of the claim. I will NEVER return to this office and whenever the subject of gastro issues/routine colonoscopy comes up in conversation, I will do everything I can to warn folks about what they'll likely face should they choose Dr Vernon. I will also be warning my PCP that he is destroying his own credibility with every referral he makes to Dr Vernon.

I would like to commend Carolina Family Practice & Sports medicine; specifically Dr. Chitanand,…read moreMchelle-ATC, and Brock-RMA, for their excellence in patient care! I take my mom to her appointments and I am always impressed with how well this team of healthcare professionals take care of her! They are highly knowledgeable and most of all, very compassionate and intent listeners; we never feel rushed or overlooked, which means the world to my mom and I!

This is about Cary office. I got a phone call for a referral. I haven't seen the doctor in this…read morepractice. I saw someone 6 mouths ago. I call office where referral was sent and asked who sent it. They broke hippa rules since they are saying they didn't sent it. Will not be going back there. Last time husband went to doctor there she was disrespectable. Called Duke main hospital to report.

Thank you for the great experience being a patient at your Fuquay site. Debra Watson has been great…read moreas a provider for my health care. She listens to my needs, and provides me with the necessary care. The office is clean and tidy, with very minimal wait. The staff up front are polite and helpful. Keep up the good work-I appreciate everyone here!

MUST READ: Lies, Loops, and a Whole Lotta Nope Ah, the sweet…read moredream of finding a reliable, caring primary care doctor... turns out, it's about as real as a unicorn driving a Prius. New to the area and feeling all hopeful, I began the noble quest for a new primary care practice. After dialing more numbers than a telemarketer on a caffeine binge, I finally struck gold--or so I thought--when Avance said they were accepting new patients. I filled out the online new patient forms like the responsible, tech-savvy adult I am (Network Technical Engineer). Then I called to confirm like a good little human. Their response? "We have no record of your forms.".....Cool, cool. No big deal. Maybe they're just... hiding. I filled them out again. Called back......."Still nothing." At this point, I'm wondering if their inbox is a black hole or if I accidentally sent the forms to Hogwarts. I fill them out a third time, and FINALLY, on March 11th, they seem to crack the ancient code of "how to open a file," and I get an appointment for April 28th at 4:20 PM. A bit of a wait, but hey, we're finally getting somewhere. Fast forward to 3 days before the appointment: I got an email asking me to confirm--but surprise! My appointment is now 4:40 PM. Huh. Mysterious. Not the biggest deal, I move my meetings around to accommodate and get ready. Appointment day arrives. I show up early (15 minutes early, because I'm a grown-up and still believe in punctuality). I'm armed with: My new patient paperwork (for the 4th time), Prior medical records, Prescription list, and a glimmer of hope. I walk up to the front desk. Give my name and date of birth. The receptionist squints at the screen and hits me with: "Oh, your appointment was canceled. The provider isn't here." -Cue record scratch.- Excuse me, what? I ask if maybe someone else can see me. Or perhaps I could come back tomorrow. The answer? "No. The next available appointment is June 10th."That's a whole new fiscal quarter. No apology. No "let me check with my manager." No "we'll get back to you." Just a big ol' "meh, maybe next time." So I leave. Obviously. Once outside, I call their main number. A call center agent gives me the corporate apology special and says she'll notify the manager, who will "definitely call you back." Spoiler alert: 48 hours later... nothing. No call. No email. I even log into their patient portal and send a note directly to the provider (Debra W., if you're reading this--you left me hanging again). Still nothing. Bottom line? In today's healthcare world, patients are treated like they're just the next item in line at the DMV. What used to be "how can we help you?" has turned into "take a number, and maybe we'll ghost you later." So, if you're looking for a compassionate, responsive, organized doctor's office, you might want to keep on scrollin'. This ain't it. May your search be shorter, and your patience longer than mine.

This is my go to urgent care when I can't get into my doctor. They are always great with my…read morechildren, kind, and move as quickly as they can! The people behind the desk have always been helpful and courteous as well.

Went here on a late Friday afternoon and they had us in and out in less than 30 minutes. The…read moretreatment was exceptional and the process from checkin to leaving was one of the best experiences I have had. The staff were friendly and knowledgeable. Would recommend going here if urgent care is needed.

Least professional provider I have ever worked with. Their receptionists are exceptionally rude and…read moretake an attitude as though they are not responsible for automated text messages that provide conflicting information. I made a new patient appointment that was scheduled for two months from when I called and within a day they rescheduled me to a month after that. They ask patients to confirm appointments after sending two conflicting times and are extremely unhelpful when you call their office Their providers treat/talk to their patients like they are stupid by not fully explaining ailments and treatment unless prompted by the patient. I'd rather be treated by witch doctors managed by AI. If I could give zero stars I would.

I am in disbelief. I have been in an enormous amount of pain. Throwing up, nearly passing out and…read morewith no explanation why. I have been trying to figure out what is wrong with me for 3 months and I have been patiently awaiting my appointment for over a month scheduled for July 2nd. I get a call yesterday stating I need to reschedule with zero explanation. When I call, the next availability isn't until August 12th. I do not understand how this facility thinks this is ok. I understand we all need a break and a vacation but as a doctor. Your vacations should be scheduled in advance not last minute hindering your patients and pushing them out far past a month of their expected visit. Very disappointed in these rich selfish bitches.

I was able to check in online before coming so that when I got there I was in and out!…read more The waiting area was clean and empty (because everyone can wait at home). They called me back almost immediately. Everyone was friendly and took good care of me. So grateful for the great, efficient care.

This is a very convenient alternative to an ER visit if you have to go…read more The website should not show open until 8pm if they have a hard stop to seeing patients at 7:30. I was turned away at 7:32 but I probably wouldn't have tried driving over while in pain if it hadn't said 0 wait time & open until 8pm. The man wasn't at all pleasant about it either. He said unless I'm having a heart attack go over to Duke. So I did & the difference was stark. The staff at Duke Urgent Care were more than pleasant & faster than I'd ever been seen at UNC. Most of our other experiences at UNC were decent. I don't recall encountering this gentleman there previously though. To be fair I don't know what website I was looking at - it could have been provided by another service but while looking, what stood out was the wait time & closing time.

My family and I have been coming here for the last 8 years or so. The staff is amazing! They make…read moreyou feel like family from the time you walk in until the time you walk out! Their care is quick and efficient as well. The care they provide speaks for itself. We have had to come to be seen from a cold to a dog bite! Always attentive, and not only do they interact with the patient as well as whomever companies you. In my case, 9/10 times one if not both of my kids are with me! In fact, I have recommended this facility a few times before. Just know that if you really don't feel well or don't like to see doctors, this place will make you feel better and could possibly even change your thoughts about seeing a doctor next time! Thank you all for everything! You are all amazing!

Terrible. Do not go here. Don't know what they are doing. Now 5 months later they are turning me…read moreover to a debt collector and I had no idea I owed them any money. Already took $250.00 from me. Never received not one bill!! Went in for a uti, the doctor had to do a covid test, a strep test which I thought was insane. Told me I didn't have one but called me one week later to see if I had gotten the prescription for my meds for my uti!! Again, do not go here!!

Absolutely love this office! I wish I could give it more stars. The doctors are very thorough the…read morefront office staff is very polite and customer service oriented. I moved my primary care to this location I'm always seen on time or close to it and if there's a delay they always let you know. I see Dr. Keith and he is awesome! If you have the portal and have questions he's quick to respond and very detailed with his answers. Now they have an urgent care that's open every day and they are just as great!

It's 45 minutes past my appointment and I'm still sitting here. They have never been less than 1…read morehour late! Also of note, this was not the case until Wakemed took it over.