This place is AWFUL, AWFUL, AWFUL!!!! My first time here at the Chippewa location. Tried calling several times after 7am and no one picked up the phone. I wanted to make sure they were opened with it being Columbus Day and to make sure they had my orders. I called until 7:45. No one was at the window. There was one other person ahead of me and she had an appointment at 7:45. No one came to the window until 7:55. The person who did was loud and rude. They way she spoke to that poor woman was just awful. It was cringe worthy just to listen to. I do not know how that woman kept herself calm, but she did and the more the tech spoke at her, not to her, the more rude she became. She had zero patience in explaining the system and came pretty close to calling the poor woman a liar and too stupid to work the check in system.
While the check in system is effective, it is not very personable. You could tell there was zero customer service skills. I know this is not a store or a restaurant, and we really have no choice as to were we go to get blood drawn, but I do expect some human decency and kindness and maybe just a tad of respect.
There has been a man standing at the window for 12 minutes and no one has come to the window. This is ridiculous. You should all be ashamed of yourselves and how this place is run.
Someone just came to the window and rudely asked if she could help him and before the man could get two words out she rudely told him he has to check in on the portal. The portal should not be the first means of check in. It should only be used when there is someone being helped at the window.
And now the portal has gone down after 5 minutes of him trying to check himself in. He was yelled at through the closed window that the system was down and he would have to wait, their was nothing they could do and she walked away.
Two people have left because of this.
And now, 17 minutes after the portal went down, they put out a sign in sheet. So, I guess they can sign us in manually, they just don't want to. Again, 2 people left because they were told there was nothing they could do.
The lady who drew my blood was amazing. I couldn't tell you their names because there were no name tags. The one star they got from me was for the lady who drew my blood. read more