This is a new testing site. Their old lab was located on Henry Street in Orange. While the new facility is a sight for sore eyes and more than overdue, the new building does not make up for the dismissive, negative and insensitive attitudes of the staff. This facility could be so much better than what it is had they replace the staff as well. I've always found the staff to be very assertive and unconcerned with their patients. There's absolutely no bedside manner or hospitality to be found. Some of these staff members have been working here for years and yet they still treat both children and the elderly with disconcern as if they are annoyed by their positions or having been asked for help. I would never recommend this location to anyone that I know nor can I say that anyone has recommended it to me. The only reason my family continues to go here is because it's local. I would much rather a place that is going to at least acknowledge the fact that my child might be scared of being stabbed with a needle and may require a bit more of a positive attitude.
Also, this location is easily overcrowded. There's never enough seating space so I hope you don't mind standing and waiting out your appointment. Speaking of appointments,now that they can be made online, when you come into the facility you are required to check in Via a kiosk God forbid you approach the staff before proceeding to check-in! They are so mean and unwelcoming their faces are always twisted in a way as if you personally insulted them. I hate this place and would be happy to never visit again. read more